1.8 Utilising the Call Centre

To monitor

Display PT

ICD Group: Incoming Call Distribution Group

 

7

3

9

ICD Group

 

 

extension no.

C.Tone

 

 

 

 

 

 

 

 

 

Off-hook.

Enter

739.

 

Enter ICD Group

On-hook.

 

 

 

 

extension number.

 

To clear Call Log History

Display PT

LOG

CLEAR

Press "LOG".Press "CLEAR".

• The accumulated data is cleared.

"****" shows if the number to be displayed exceeds the maximum displayable digits.

Monitoring and Changing the Log-in/Log-out Status of Extensions

The Supervisor extension can monitor the Log-in/Log-out status of the incoming call distribution group members by the DSS button light. It can also change their Log-in/Log-out status if needed.

To monitor

Display PT

After viewing the status of waiting calls

SPRVS

Press "SPRVS".

User Manual

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Image 129
Panasonic KX-TDA15 user manual To clear Call Log History, Enter ICD Group