1.8 Utilising the Call Centre

* The status will be as follows: Ready Not Ready

Not Ready Ready Wrap-up Not Ready

The Log-in/Log-out of a specified group button light shows the current status as follows: Off: Log-in mode

Red on: Log-out mode

The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.

The Wrap-up button light shows the current status as follows: Off: Ready mode

Red on: Not Ready mode

Flashing red: Wrap-up mode

In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group, even if it belongs to multiple groups.

The last remaining logged-in extension may not be allowed to log out, depending on system programming.

The Supervisor extension can control the Log-in/Log-out status of other extensions.

For more information, refer to "1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor)".

Customising Your Phone

3.1.3 Customising the Buttons

Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a Wrap-up button.

User Manual 127

Page 127
Image 127
Panasonic KX-TDA15 user manual Flashing red Wrap-up mode, Customising Your Phone