Utilising the Call Centre, ICD Group | Panasonic KX-TDA15 manual

1.8 Utilising the Call Centre

1.8Utilising the Call Centre

1.8.1Leaving an Incoming Call Distribution Group (Log-in/Log- out, Wrap-up)

You can control your status in an incoming call distribution group. When in the Log-out mode, incoming calls to the group will not ring at your extension. When you return, calls will again ring at your extension. (Default: Log-in)

Even if your extension is logged-in, you can have a specified time period (wrap-up time) when you will not

receive calls after completing a previous call. This time can Talk. be used for you to write a report and so on.

You can also manually select "Not Ready" mode to temporarily leave a distribution group.

Ready

Log-out

Log-in

Wrap-up

Not Ready

To set Log-in/Log-out

PT/SLT/PS	ICD Group: Incoming Call Distribution Group
	7	3	6	0	Log-out
	7	3	6	OR
				OR
				1	Log-in
Off-hook.	Enter	736.		Enter 0 or 1.

ICD Group	Specified
extension no.	Specified
extension no.
OR		C.Tone
		C.Tone
	All
Enter ICD Group extension		On-hook.
Enter ICD Group extension
number or .

User Manual 125

Page 125

Image 125

Panasonic KX-TDA15 user manual Utilising the Call Centre, To set Log-in/Log-out, ICD Group

Contents

Psmpr Software File Version 4.0000 or later Hybrid IP-PBXModel No. KX-TDA15 Wireless System Built-in Simplified Voice Message This Manual Important Notice Important Information Safety InstructionsPage TAM For business users in the European Union For Future Reference Table of Contents Control Features 162 Administrative Features 143Troubleshooting 200 Utilising the Call Centre 125 203 Feature Number Table214 Revision History 218 Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used? Display Using a Navigator Key/Jog Dial/Volume KeyTone Icon Descriptions ExamplesRestrictions Fixed Buttons When You Use a Panasonic Proprietary Telephone Auto ANS Auto Answer/MUTE Soft Buttons DND Conf ConferenceCall Forwarding FWD/Do Not Disturb Programmable Feature PF Navigator Key/Jog Dial/Volume KeyButtons Feature Customised Buttons Buttons Feature CTI Hints How to Follow the StepsFor quick operation Hands-free Operation Hybrid IP-PBX Connection Example Basic Calling Making CallsCalling Another Extension To call an extension Intercom Call Outside Phone no Calling an Outside PartyTo call an operator Operator Call To select the specified outside line Making a Call to a Private Network TIE Line AccessTo call Call Charge Reference To call with one touch Using an Account Code Account Code EntryAccount code Enter account code Customising the Buttons Create or edit an Account button To store a phone number Easy DiallingWith a One-touch Button One-touch Dialling To a Preset Number by Going Off-hook Hot Line Using Numbers Stored in the PBX System Speed DiallingTo dial Desired Phone no To set/cancel Using a Preprogrammed Number Quick DiallingQuick dialling no Dial quick dialling Automatic Redial RedialRedialling the Last Number You Dialled Last Number Redial Reserving a Busy Line Automatic Callback Busy When the Dialled Line is Busy or There is No AnswerTo set for both extension and outside line To answer the callback ringing from an idle extension To answer the callback ringing from an idle outside line To cancel callback ringing Automatic Callback Busy Cancel To answer while hearing a callback ringing To cancel Ccbs CancelSending a Call Waiting Notification Call Waiting Press Message To leave/cancel a message waiting indicationFor a caller To leave a message waiting indication To clear message waiting indications left on your extension To call back To join an outside call Joining an Existing Call Executive Busy OverrideTo join an intercom call Monitoring Another Extension Call Monitor To an Extension Refusing the Call DND OverrideTo monitor Press Transfer Outside line Accessing the Isdn Service Isdn Service AccessTo access To change the method Alternating the Calling Method Alternate Calling-Ring/ Voice To call Walking COS Calling without RestrictionsTo call with a verification code Verification Code Entry Extension PIN To call an extension Calling through DisaDial Disa Enter Dial your extension number To retry To call an outside party Making Calls Through Disa From another extensionYour Extension no Answering Calls Receiving Calls Red on Set Answering Hands-free Hands-free Answerback 720 Answering a Call Ringing at Another Telephone Call PickupAnswering a Call from Another Telephone Call Pickup While hearing a tone Through an external speaker To answer Using the ANSWER/RELEASE ButtonTo transfer a call To talk to a waiting caller To end a conversation Press Transfer or Recall/hookswitchTo request Mcid Transferring a Call Call Transfer During a ConversationTransferring to an Extension in the PBX To transfer Press Recall/hookswitch Seize outside line Transferring to an Outside Party Using the PBX ServiceTo transfer with one touch One-touch Transfer Press Transfer Seize outside line Press ISDN-Hold Dial phone number Hookswitch Customising the Buttons Create or edit an ISDN-Hold button To hold Call Hold Holding a CallHolding To retrieve a call Call Hold Retrieve Hold Mode Change PT onlyHeld line no Flashing green slowly Your held call To set Holding in a System Parking Zone Call ParkParking zone no. Specified Parking zone no To retrieve Call Park Retrieve Press Recall Dial the other partys Hookswitch Extension numberTalking to Two Parties Alternately Call Splitting To leave the conversation and then let the two parties talk Answering Call Waiting in the PBX Answering Call WaitingTo hold the current call and then talk to the new party Press CO, ICD Group or Intercom Or Intercom To hold the second call and then talk to the original partyPress CO , ICD Group Default Press FLASH/RECALL Press Transfer Answering Call Waiting from the Telephone CompanyTo return to the original party, repeat the operation To establish a conference call Multiple Party ConversationAdding Other Parties during a Conversation Conference Or Transfer Press Recall Dial desired To add four or more parties to a conference Press Recall/hookswitchTo add another party on hold to a conference Desired Press FLASH/RECALL Leaving a Conference Unattended ConferenceTo leave a conference To complete a conversation Leaving a Conference Leaving Three-party ConferenceTo return while others are talking To leave a conference involving two outside parties Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Tone Enter Flashing red Mute Mute Press SP-PHONE If parts of the conversation cannot be heard To use the handset during a conversation using the headset Using the Headset Headset OperationTo talk using the headset Customising Your Phone Forwarding Your Calls Call Forwarding FWD Before Leaving Your DeskForwarding Calls Enter required To set from another extensionThen outside phone number Outside Calls Follow Me Flashing red slowly DND mode To set the timer for No Answer and Busy/No AnswerTime ICD Group Extension no When in FWD/DND Setting Mode When in FWD/DND Cycle Switch Mode To switch FWD/DND status for outside calls FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for intercom calls Virtual PS To set and clear FWD/DND for outside/intercom calls FWD/DND button To set ringing To cancel ringing When you do not answer Call Forwarding No Reply Cfnr To cancelUnconditional Call Forwarding Unconditional CFU Your MSN To confirm the condition Operation No Using Voice Messaging Built-in Simplified Voice Message SVM To play back Recording a Normal Greeting MessageTo record To clear Recording a Greeting Message for Each Time Mode Enter Time mode Enter floating extension Redirecting Your Calls to Your Message BoxEnter required number Leaving Voice Messages To clear the voice message that you are listening to Listening to Voice Messages Left by CallersTo listen to voice messages Another extension Enter desired extension number To leave a voice message directly in the message boxTo play back your greeting message and record a voice Message in your own message box To clear voice messages from the SVM Log To listen to voice messages while your display is lockedYour Extension PIN Enter extension PIN Desired phone no Accessing Your Message Box from an Outside TelephoneOff-hook Dial desired phone Number of a destination Enter extension PIN for Desired extension no PT/SLT/PS 750 Message no Message Example Before Leaving Your Desk To make an outside call while your extension is locked To lockTo unlock Before Leaving Your Desk Paging Making/Answering an AnnouncementGroup Paging Paging and then Transferring a Call Making/Answering an Announcement 721 Answering/Denying a Paging AnnouncementTo allow/deny a paging announcement Paging Deny Setting the Alarm Timed Reminder Setting the Telephone According to Your NeedsHour/minute 760 Press Transfer several times To stop or answer the ringbackTo confirm Red on FWD mode Flashing red slowly DND mode Refusing Incoming Calls Do Not Disturb DNDDo Not Disturb DND Off-hook Enter To switch the FWD/DND status for intercom calls Switching FWD/DND Status Using Fixed FWD/DND ButtonTo switch the FWD/DND status for outside calls To set and clear FWD/DND for outside/intercom calls To set/cancel for outside calls Automatic Call Waiting To set/cancel for intercom calls Manual Call WaitingCall Waiting Tone Whisper Ohca Clip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 751 To select and set/cancelTurning on the Background Music BGM 730 Green on Lunch mode Flashing green Break mode Checking the Time Service StatusFlashing red Holiday mode Press Transfer or Time Service Day/Night/Lunch/Break DPT Some wired telephones are prohibited from using this feature Disable No call Features Default SettingDisable No tone Off ICD Group Utilising the Call CentreTo set Log-in/Log-out Press Log-in/Log-out To enter/leave Not Ready modePress Log-in/Log-out of a specified group 735 Flashing red Wrap-up mode Call Log History Monitoring the Status of Waiting CallsQueuing Monitor 739 Enter ICD Group To clear Call Log History To change the Log-in /Log-out mode To forward the waiting call Forwarding a Waiting Call Manual Queue Redirection Doorphone Call Using User-supplied EquipmentIf a Doorphone/Door Opener is Connected From any extension while talking to the doorphone Opening a Door Door OpenFrom a specified extension If an External Relay is Connected To switch on the relayRelay no Enter relay number To answer a sensor call If an External Sensor is Connected Press FLASH/RECALL or EFA Accessing External Services External Feature Access EFAIf a Host PBX is Connected To forward your calls to your mailbox If a Voice Processing System is ConnectedCall Forwarding to Voice Mail Voice Mail Integration To listen to messages To transfer a call to a mailboxPress Voice Mail Transfer Extension number Screening Calls Live Call Screening LCS To cancel Live Call ScreeningBefore operating To set Live Call Screening Flashing green slowly Monitoring Operation Flowchart To record into another mailbox Two-way Transfer Recording a ConversationTo record into your mailbox Two-way Record Customising Your Phone Check-in Administrative FeaturesTo check Red on Check-in Press Check-out Check-outTo check out 24 H* hour/minute 12 H * hour/minute Display shows Timed Reminder Tone Information 761 0300 727 After Moving to a New Location in the Office Using the Call Log Using a Display Proprietary TelephoneCalling with the Incoming Call Log To confirm the log information with the Call Log button To store the callers information in personal speed dialling To clear the log informationPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or Down Until desired number Calling with the Outgoing Call LogTo call with the Redial button When the desired party is displayed Calling with the Directory Using the DirectoriesTo select and call Desired directory Until desired To store a Personal Speed Dialling Directory item Storing Names and Numbers Entering Characters Standard mode Option mode Option mode for CE model Option mode for GR model Features Refer to Accessing System Features System Feature AccessTo access Feature Access menu and select the feature Using a Display Proprietary Telephone Section Manager Operation Changing the Settings of Other Extensions Control FeaturesExtension Control To lock/unlock other extensions Remote Extension Dial Lock To change the time mode Day/Night/Lunch/Break Time Service Mode ControlTo select the time service switching mode Automatic/Manual Press Time Service Red on Manual Customising Your Phone Call Barring Restriction Level Control Dial Tone TransferPress Toll Restriction To select and start/stop the background music Turning on the External Background Music BGM Enter OGM floating Recording Outgoing Messages OGMOGM floating To clear the message To record from an external BGM MOH port Dial another PBX extension Releasing Network Direct Station Selection Ndss MonitorAnother PBX Extension no Control Features Section Customising Your Phone & System 799 Customising Your Phone Personal ProgrammingCustomising Your Phone Personal Programming Extension PIN Stored Extension PIN Setting Features Settings on the Programming ModeProgramming Selection & Parameter Input Little Dark CLIP/COLP An outside call Intercom When multiple calls arriveLongest ringing line Ringing Tone Call No-Stop recording No-DisableNo OFF No call OFF Yes-On No-AllowNo-Headset off Max digits + Max digits + To unlockNo-Normal Any Flexible CO buttons can be modified Press Program or Pause To store the names and numbers in personal speed diallingORname Press Left or Right To edit the names and numbers of personal speed diallingEnter personal speed Clearing Features Or Pause Or Store Or Pause DSS or PF Programming input . or Store Customising the ButtonsProgrammable Buttons Programming Input DSS PF CTI Tone type no To exit at any time, lift the handsetTo continue Enter tone type To clear the button Programming Information Manager Programming Manager Programming Or Pause Password ProgrammingChanging Call Charges and Extension Control Or Pause Input Manager Programming Customising Your System System Programming System PasswordList Programming is shown below. Programme number Secret Fixed Buttons Function T7600/IP-PT T7200/T7400/T7500 To exit the programming mode at any time, lift the handset Procedure Date & Time System Programming12-hour Format 24-hour Format To confirm your entry after storing data System Speed Dialling NumberPhone no Enter phone Press ENTER. Press END Speed dialling Number Name System Speed Dialling NameExtension Number Extension no Name Extension Name Section Appendix Troubleshooting TroubleshootingTroubleshooting Toll restriction is activated Cannot remember the feature numbersAn account code is required Dialling Other party has set Data Line Security Forgot the passwordBackground music started suddenly Do not want to display a number which Feature Number Table Feature Number Table 204 Feature Number Table Feature Number Table + # Ohca Colr 210 OGM + extension PIN + # + same extension PIN + # Feature While dialling or talking Feature While busy, DND or call tone is heard Default What is This Tone? What is This Tone?When going off-hook While on-hook Busy Tone When you make calls While off-hook When talking to an outside partyWhen setting the features or programming Establishing or leaving a conference Changed Contents New ContentsRevision History Psmpr Software File Version Psmpr Software File Version Psmpr Software File Version Index Index 174 CTI Button 216 163 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan

1.8Utilising the Call Centre

To set Log-in/Log-out

PT/SLT/PS

ICD Group: Incoming Call Distribution Group

ICD Group

extension no.