Panasonic KX-TDA600 manual ICD Group Features-Call Log History for ICD Group, Supervisory Features

1.3 Telephone Features and Operation

• To call another party, dial the desired party's phone number before the preprogrammed number is dialed.

•You should assign the intercom line as the seized line when going off-hook. (Preferred Line Assignment—Outgoing)

•It is possible to increase the delay before Hot Line is activated through system programming. This can be useful if you require more time after going off-hook to dial another telephone number or extension number.

Customizing Your Phone

•3.1.2 Personal Programming—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

1.3.35ICD GROUP FEATURES

An incoming call distribution (ICD) group is a group of extensions assigned through system programming to receive calls (for example, as a call center). The PBX has several features that support using extensions in ICD groups, as follows:

Features	Description
	You can log in to or out of an ICD group, to control whether you receive
Log-in/Log-out	calls from the group.
	(→ 1.3.38 ICD Group Features—Log-in/Log-out)
	An extension assigned as a supervisor (supervisor extension) can
Supervisory Features	monitor and control the status of each member within the ICD group,
	using a 6-line display PT.
	(→ 1.3.41 ICD Group Features—Supervisory)
Manual Queue Redirection	You can forward the longest waiting call in the queue of calls to the ICD
	group to a preprogrammed destination manually.
(Hurry-up Transfer)
	(→ 1.3.40 ICD Group Features—Manual Queue Redirection)
Call Forwarding (FWD) for	You can set a forward destination for your ICD group.
your ICD Group	(→ Call Forwarding (FWD) for your Incoming Call Distribution Group)

1.3.36 ICD Group Features—Call Log History for ICD Group

An extension assigned as a supervisor (supervisor extension) can confirm the incoming call log for the incoming call distribution (ICD) group.

To perform this operation, the supervisor has to enter incoming call queue monitoring mode first.

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Operating Manual