Useful Information

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting

 

 

 

 

 

 

 

 

 

 

General use

 

 

 

 

 

Problem

Cause & solution

 

 

 

 

The unit does not work.

LMake sure that the battery is installed correctly (page

 

 

11).

 

 

LCheck the connections (page 10).

 

 

LFully charge the battery (page 12).

 

 

LClean the charge contacts and charge again (page 12).

 

 

LUnplug the base unit’s AC adaptor to reset the unit.

 

 

Reconnect the adaptor and try again.

 

 

LRe-install the battery (page 11) and fully charge it.

 

 

 

 

The display shows “No

LThe handset is too far from the base unit. Move closer

 

link to base. Move

and try again.

 

closer to base, try

LPlug in the base unit’s AC adaptor.

 

again.” and an alarm

LRaise the base unit antenna.

 

tone sounds.

LIf the above remedies do not solve the problem, the

 

 

handset may have lost communication with the base

 

 

unit. Register the handset again (page 38).

 

 

 

 

I cannot hear a dial tone.

LConfirm that the telephone line cord is connected (page

 

 

10).

 

 

LDisconnect the unit from the telephone line and connect

 

 

a known working telephone. If the working telephone

 

 

operates properly, contact our service personnel to

 

 

have the unit repaired. If the working telephone does

 

 

not operate properly, contact your telephone company.

 

 

 

 

 

 

 

 

 

 

 

 

Programmable settings

 

 

 

 

Problem

Cause & solution

 

 

 

 

I cannot programme

LProgramming is not possible while the handset and

 

items.

base unit are being used.

 

 

LDo not pause for over 1 minute while programming.

 

 

LMove closer to the base unit.

 

 

LWhile another user is listening to messages or the

 

 

answering system is answering a call, you cannot

 

 

programme. Try again later.

 

 

 

 

While programming, the

LA call is being received. Answer the call and start again

 

handset starts to ring.

from the beginning after hanging up.

 

 

 

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Panasonic KX-TG2432NZ, KX-TG2431NZ Troubleshooting, General use, Programmable settings, Problem Cause & solution