TROUBLESHOOTING

Symptom

What to do

Reference page

No picture is displayed.

• Is the 24 V AC or 220 V - 240 V AC cable firmly connected?

11

 

• Is the video cable or network cable connected properly?

 

 

 

Cannot access the camera from the

• Are the network cables connected properly?

 

browser.

• Is the status indicator lamp of the network connection termi-

 

 

nal on?

 

 

If not, a network connection has not been established or the

 

 

other devices are not in operation.

 

 

• Is a valid IP address set for the camera?

11, 15-18

 

• Are you connecting to a wrong IP address?

 

 

 

Open the command prompt on your PC and enter:

 

 

>ping (enter here the IP address set for the camera).

 

 

If the camera replies, the connection is correct.

 

 

If not, set the correct IP address for your PC and/or to the

 

 

camera.

 

 

 

 

HTML documents are not displayed.

• HTML files in the camera might be broken. Initializing is

30

 

required.

 

 

 

 

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Panasonic WV-NW474SE, WV-NW470S operating instructions Troubleshooting
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