Contacting Patton for assistance | Patton electronic 4020 Series

Chapter 10 Contacting Patton for assistance
Chapter contents
Introduction	87
Contact information	87
Patton support headquarters in the USA	87
Alternate Patton support for Europe, Middle East, and Africa (EMEA)	87
Warranty Service and Returned Merchandise Authorizations (RMAs)	87
Warranty coverage	87
Out-of-warranty service	88
Returns for credit	88
Return for credit policy	88
RMA numbers	88
Shipping instructions	88

86

Image 86

Patton electronic 4020 Series manual Contacting Patton for assistance, Chapter contents

Contents

SmartLink Mailsupport@patton.com Summary Table of Contents Table of Contents Vlan Network-LAN Telephony None System Table of Contents Documentation Calling Features List of Figures List of Figures List of Tables Structure About this guideAudience Precautions Safety when working with electricity General conventions Typographical conventions used in this documentGeneral observations Chapter contents General information SmartLink 4020 overview SmartLink SmartLink installation Installing the router Do the following Connect to the Internet service provider Home System information System Uptime WAN IP Address System informationSystem Uptime LAN IP Address System Status Network-WAN WAN Priority Tag Ieee 802.1q Interface Status Network SettingsStatus Settings Obtain WAN conﬁguration dynamically Device Operating ModeInternet Conﬁguration Specify ﬁxed WAN conﬁguration Settings Enable PPPoEAuthentication WAN PPPoE Conﬁguration WAN MAC Address Spoofed Conﬁguring Dynamic DNSMAC Spooﬁng Conﬁguration Saving your work MTU SizeWAN Vlan Conﬁguration ToS/DiffServ QoS Quality of ServiceEnable Voice QoS Assured Bandwidth for Voice IPSec Conﬁguration Outbound ESP Authentication Key HEX Outbound AH Authentication AlgorithmOutbound AH Authentication Key HEX Inbound AH Authentication Algorithm Inbound ESP Authentication Key HEX Network-LAN Dhcp Static Address Assignment Server SettingsClient Network Information Viewing the Dchp Client Table Static Routing RoutingDynamic Routing Viewing the Routing Table Reserved Ports Port ForwardingIP Filtering Port Forwarding to LAN Filter IP Range Telephony Telephony Telephony Phone Line Status VoIP StatusVoIP Server Registration Status Subscribed for Voicemail Caller ID SettingUser Name Messages waiting SIP Conﬁguration SIP Server SettingsGateway Settings VoIP Vlan Conﬁguration SIP ExtensionsRTP Telephone Event Conﬁguration Hook Flash Mime Type SIP Timer Values millisecondsSIP Parameters RTP Parameters NAT Traversal Jitter Buffer Audio/CODEC ConﬁgurationPacketization Phone 1 & Phone FAX without T.38 Use G.711 fax Supplementary Service Activation User Information Selective Call Forward Message Waiting IndicatorCall Forward All Three-Way Conferencing Dial Out Type Call Forward Settings Selective Call Forward Settings Block Caller ID Http Digest SettingIncoming Call Block Outgoing Call Block Speed Dial Line 1 Speed Dial SettingsLine 2 Speed Dial Settings Speed Dial Serv System System System New User Password Set Security PasswordNew Root Password Web Page Protect Conﬁguration Conﬁrm new passwordEnable Syslog Logging Debug Connect Port Enable DebugDebug Server Saving your work Enable Ping Reply Service AccessEnable Http Localization Prompt Tone Call Progress TonesDial Tone Conﬁrm Tone Ring Back Tone Distinctive Ring SettingBusy Tone Off Hook Warning Supplementary Service Keys Name Value Warm Line Call forward selectiveBlock Anonymous Calls IP Dialing Calling Preﬁx Keys Speed DialingIncome Caller ID Call Waiting call alternative Voicemail accessCall Hold Call Conference Control Timer Values Ring Setting FXS Port Snmp Trap Conﬁguration Snmp ConﬁgurationFXS Port Polarity Conﬁguration Snmp Community Conﬁguration Auto UpgradeRoutine Upgrade every xxx days Snmp System Conﬁguration Auto Upgrade Protocol Manual UpgradeEnable Auto Upgrade Upgrade Server Reload Documentation Introduction Documentation link Logout Logout window Logout Contacting Patton for assistance Patton support headquarters in the USA Warranty coverageContact information Return for credit policy Out-of-warranty serviceReturns for credit RMA numbers Appendix a Compliance information Radio and TV Interference Safety ComplianceCompliance CE notice Declaration of Conformity Appendix B Speciﬁcations Connectivity Voice Processing signalling dependentVoice Connectivity Fax and Modem Support Management Voice Services/FeaturesIP Services Operating Environment Appendix C Dial plans Non-dialed Line Dial Plan Sample Dial PlansSimple Dial Plan Complex Dial Plan Sample Dial Plans Appendix D Calling Features Distinctive on Distinctive OFF