Troubleshooting
LED indicators on the front panel of the EDI5000 allow you to monitor data activity and operating power. Table F provides troubleshooting information relating to the front panel indicators.
If the following instructions fail to solve your problem, contact Pelco Product Support at
Note the following before calling Pelco:
•Unit serial number: located on the product label.
•Unit firmware version: located on the About page in the EDI5000 system configuration software.
NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.
Table F. Troubleshooting the EDI5000
Problem | Meaning | Possible Causes | Suggested Remedy |
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Power LED (Pelco badge) |
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Not lit | Power is not being applied to | Power connection is faulty | Check power connection; if the unit is |
| the EDI5000 |
| rack mounted, reseat the unit or the |
|
|
| power supply as necessary |
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|
| Power supply has failed | Replace power supply |
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|
COM Port LEDs (COM 1 and COM 2) |
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| |
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|
Not lit | Data is not present on the | No action required | |
| by the data port | communications port |
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| Connection is faulty | Check COM port connections |
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| Data communication cable is | Replace cable |
|
| defective |
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|
39 |
