A470e Users Guide
Pertech® 2006 22
Chapter 5: Trouble Shooting Printer Problems Following are symptoms your printer may exhibit and simple
solutions the printer operator could implement.
• Printer failed to print after the roll paper was replaced.
The top cover must be closed for the printer to print.
• The power switch is turned ON but the printer is dead. The Green Status light is Off.
Make sure the outlet has power and the power cord is plugged into the
back of the printer.
• The printer will print a Conguration Report but will not respond to the system commands.
Check to see that the interface cable is connected to the back
of the terminal/ PC, and to the back of the printer.
• Printer prints too light to read easily.
Replace the ribbon cartridge and check the Air Gap adjustment. See Chapter 2 Operating the Printer \
Adjustable Features \ Air Gap Adjustment.
Call 1-800-800-6614 to order new Ribbon Cartridge’s’.
• Flashing Red Status LED indicator.
Lid open or paper is low/out.
• System reports low paper even though the roll is nearly new
See Chapter 2 Operating the Printer \ Adjustable Features \ Low Paper Adjustment.
Trouble Shooting General Issues
• Colored stripe on the receipt.
Paper Low, adjust the paper low sensor, replace
the paper. See Chapter 2 Operating the Printer \
Adjustable Features \ Low Paper Adjustment..