Philips HD8855, HD8857 user manual Troubleshooting, Machine actions Causes Solutions

ENGLISH 67

TROUBLESHOOTING

This chapter summarizes the most common problems you could en- counter with your machine. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Philips Saeco hotline in your country. You find its contact details in the warranty booklet by-packed separately or on www.philips.com/support.

Machine actions

Causes

Solutions

The machine does not	The machine is not connected to	Connect the machine to the electric
switch on.	the electric network.	network.
	The power button is set on “0”.	Check that the power button is set to
		“I”.
The drip tray gets filled	Sometimes water is drained auto-	This is seen as normal machine beha-
although no water is	matically by the machine into the	vior.
drained.	drip tray to manage the rinsing of
	the circuits and ensure optimum
	machine performance.
Coffee is not hot enough.	The cups are cold.	Preheat the cups with hot water or use
		the hot water dispenser.
	Beverage temperature in the pro-	Ensure that the temperature is set to
	gramming menu is set to low.	Normal or High in the beverage pro-
		gramming menu.
	Cold milk is being added to the	Cold milk will reduce the temperature
	coffee.	of the end product. Therefore please
		pre-heat the milk before adding it.
No hot water is dispensed.	The hot water/steam wand is clog-	Clean the hot water/steam wand
	ged or dirty.	(please refer to chapter “Cleaning and
		maintenance”).
		Check if it is clogged by looking into
		the spout. Use a pin or needle to make
		a hole through the limestone.
The machine is not filling	The machine has not been pro-	Enter the beverage programming
the cup.	grammed.	menu and adjust the coffee length set-
		ting to your liking for every beverage.
Coffee has not enough	The blend is unsuitable, coffee is	Change coffee blend or adjust the
crema.	not freshly roasted or the grind is	grind as explained in chapter “Adju-
(See note)	too coarse.	sting the Ceramic Coffee Grinder”.
	The coffee beans or the pre-	Ensure that fresh coffee beans or pre-
	ground coffee are too old.	ground coffee are being used.
The milk was not frothed.	The Carafe is dirty or not inserted	Verify the correct cleaning of the carafe
	correctly.	and its insertion.