Appendix F: Troubleshooting
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APPENDIX F: Troubleshooting
In the event that a problem is encountered, this section will assist you in determining the cause, so that you can return the
unit to its usual monitoring routine with minimal interruption.
Most problems with the Sensaphone 2000® are easy to identify and can be quickly corrected, and are found under the
following general headings:
• Data Communications
• Dial-Out
• Temperature Monitoring
• General Problems
If you have tried the solutions outlined in this section and are not satisfied with the results, call Phonetics Customer
Service at (610)558-2700, or follow the guidelines for shipping the Sensaphone 2000 to Phonetics for service (see
Appendix H).

I. DATA COMMUNICATIONS

1. The Sensaphone 2000 won’t
communicate with my computer
through the RS232 port.
The wrong Comm Port may be se-
lected in Manager 2000
The cable is connected to your
computer’s parallel port.
Change the Comm Port in the Com-
munications Setup screen.
Connect the cable to one of your PC’s
serial ports.
Problem Cause Solution