Tips for great calls

Polycom CMA Desktop Help Book

If Polycom CMA Desktop and the virtual meeting room are registered to the same gatekeeper, enter the extension (E.164 address).

For SIP calls, enter the address in this format: RoomNumber@IP_Address. For example, 1000@11.12.13.14.

For H.323 calls, enter the address in this format: IP_Address##Extension. For example: 11.12.13.14##1000.

Double-click a Callto: link in a meeting invitation.

2.Click Searching for a ContactCall to start the call.

Tips for great calls

While you are in a call, you can open a chat window and exchange messages with the other participant without affecting the call. You may want to do this if you are troubleshooting a problem, for example.

Your administrator may have set a maximum time for calls. After the specified time limit, you are prompted to confirm that you want to stay in the call.

Your administrator may have configured Polycom CMA Desktop to encrypt calls with systems that support

encryption. When you seeSeeing Who's Available at the bottom of the screen, the call is encrypted. When you see Ending a Call at the bottom of the screen, the call is not encrypted.

Related Topics

Searching for a Contact

Participating in a Multipoint Call

Seeing Who's Available

Answering a Call

Ending a Call

Ending a Call

Either participant can end a call. When the call ends, the call window closes automatically.

To end a call:

1.If your video is full screen, move your mouse to display the toolbar.

2.Click To end a call:Hang up on the toolbar.

Related Topics

Placing a Call

Answering a Call

Seeing Who's Available

You can view details about your Contacts, including the availability and system capability of the Contacts with whom you share presence. Contacts registered with the CMA presence service have icons beside their names indicating whether they are online and able to chat or to receive a call.

Availability for calls

Icons indicate a Contact's availability for a call, as shown in the following table.

Icon

Description

Placing a CallAvailability for calls Available for a video call.

4

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Polycom 3725-26792-003 Ending a Call, Seeing Whos Available, Tips for great calls, To end a call, Availability for calls

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