Inc 3725-26792-003/A October
Polycom Converged Management Application CMA Desktop Help Book
Version Copyright 2011 Polycom, Inc
Table of Contents
Solving Audio and Video Problems
Table of Contents
Page
Signing In and Out Placing a Call Answering a Call Using Chat
3. Select Automatically start Polycom CMA Desktop when system starts
4. Select Automatically sign in when Polycom CMA Desktop starts
7. Select Remember my password, and then click Sign In
Icon
Add People to Your Contacts List
4. Click Add to Contacts
Check the Icons
To place a call from the Directory
Calling and Answering
Placing a Call
To place a call by choosing a name from your Contacts list
Searching for a Contact Participating in a Multipoint Call
Ending a Call
Seeing Whos Available
Tips for great calls
Managing Your Contacts Placing a Call
Participating in a Multipoint Call
Availability to chat
Examples
To join a multipoint call
To enter a password, extension, or meeting number
To adjust the far-end camera
Controlling the Far-End Camera
Page
To add a recent caller to your Contacts list
Using the Contacts, Directory, and Recent Calls Lists
Managing Your Contacts
To add a person or system in the Directory to your Contacts list
To show groups in your Contacts list
Using Groups to Organize Contacts
Searching for a Contact Using Groups to Organize Contacts
Seeing Details About a Contact Seeing Whos Available
Managing Your Contacts Viewing Your Recent Calls
Using the Directory
To copy a group to another group
To sort the groups
To display your Recent Calls as a group in your Contacts list
Viewing Your Recent Calls
About your Recent Calls
To place a call from your Recent Calls list
To view your call history for a Contact
Placing a Call Using Groups to Organize Contacts
Searching for a Contact
Seeing Details About a Contact
Related Topics
To edit a Contacts details
To close the Details window
Viewing Your Recent Calls Managing Your Contacts
Placing a Call Showing the eBeam whiteboard Viewing Content
Working with Content
Viewing Content
To zoom in on content
Related Topics
To show the content full screen
Showing the Desktop
Placing a Call Using Chat
Setting
To automatically show others when you are idle
To specify how to display chat and call windows
Hiding and Showing Your Video Preview Window
To configure the system to show video preview before placing a call
2. Enable Preview my video before placing a call
Viewing Full-Screen Video
Showing and Hiding the PIP Viewing Full-Screen Video
To specify how the Enter key works when you chat
Customizing Chat and Call Windows Using Chat Placing a Call
Customizing the Enter Key
Choosing a Camera
Setting Up Your Camera, Audio, and Network
Placing a Call Specifying Camera Preferences Adjusting the Camera
Adjusting the Volume
Content
Adjusting the Camera Preferences Video
Testing Audio Devices Adjusting the Volume
Specifying Camera Preferences Configuring Alerts Preferences Audio
Solving Problems
Preferences Network
Corrective Action
Solving Problems
Solving Audio and Video Problems
Symptom
Audio
Performance on Windows Vista or Maximum Performance on
Go to Preference - Network , select Never use QoS
Specifying Audio Preferences Adjusting the Volume
Testing Audio Devices
Troubleshooting Notifications
Testing Audio Devices Troubleshooting Notifications
Related Topics
Solving Audio and Video Problems Saving Logs
Saving Logs
Related Topics
To collect Polycom CMA Desktop Diagnostics
Preferences Notification Log Troubleshooting Notifications
2. Click Save Log
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Copyrights and Legal Notices
Third Party Software
Open Source Licenses ares
Expat
as3httpclientlib
CyrusSASL
Where to learn more about JPEG
FZip
JpegLib
Copyright, lack of warranty, terms of distribution
OVERVIEW
LEGAL ISSUES
REFERENCES
ACKNOWLEDGMENTS
ARCHIVE LOCATIONS
TO DO
Libxml2
log4cxx
FILE FORMAT WARS
Polycom CMA Desktop Help Book Version 2.0, January
OpenLDAP
OpenSSL
XIFF
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Polycom CMA Desktop Help Book
Copyrights and Legal Notices
Polycom CMA Desktop Help Book
Copyrights and Legal Notices
this License, without any
Copyrights and Legal Notices
Polycom CMA Desktop Help Book