Online Help

Polycom CMA Desktop Help Book

 

too close to the microphone can cause poor audio quality.

 

 

 

Ensure that the far-end audio is not muted.

 

Ensure that your volume is set to an audible level.

I don't hear audio from others.

Ensure that your speaker cable is connected securely.

Reinstall your audio device using the installation CD provided by

 

 

the device's manufacturer, and then restart Polycom CMA

 

Desktop.

 

 

Online Help

 

My online help doesn't display correctly.

Ensure that your computer's web browser is configured to allow active content. Refer to your browser's documentation for information about how to adjust this setting.

Related Topics

Testing Audio Devices

Troubleshooting Notifications

Testing Audio Devices

To ensure that your audio devices are functioning correctly, you can test the audio devices used for making video calls and playing alerts.

To test audio devices:

1.From the main window, click Menu > Preferences > Audio.

2.Click Test Audio Devices.

3.Speak into your microphone in a normal voice.

When you speak, the indicator shows that the microphone is picking up your voice. For best results, try to speak so that the color bar shows green most of the time. You may need to move the microphone farther away to do this.

4.To test the device used for audio in a call, click Start, and then click Stop to finish.

5.To test the device used for alerts, click Start, and then click Stop to finish.

Related Topics

Specifying Audio Preferences

Adjusting the Volume

Troubleshooting Notifications

Polycom CMA Desktop displays notifications in the bottom right corner of the window. To get more information about solving problems, click Testing Audio Devices .

Message

Corrective Action

 

 

No network connection.

Ensure that your network cable is securely connected to your

 

system.

 

Ensure that your network adapter is installed and configured

 

correctly.

 

 

Unable to connect to the provisioning server.

Ensure that the provisioning server address is entered

 

correctly. To do this, go to Preferences > Sign In.

 

 

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Polycom 5.2.0 manual Testing Audio Devices, Troubleshooting Notifications, Online Help, To test audio devices, Message

5.2.0, A specifications

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Overall, the Polycom A,3725-61955-004 combines state-of-the-art audio technology, user-friendly design, and flexible connectivity options to create an exceptional conferencing experience. Its focus on audio quality, ease of use, and security makes it an invaluable tool for organizations looking to enhance their communication capabilities in any setting. With reliability and performance at its core, this conferencing solution is well-suited for modern business needs.