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Polycom 5.2.0 manual Testing Audio Devices, Troubleshooting Notifications, Online Help, Message

Models: 5.2.0 A

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Online Help

Polycom CMA Desktop Help Book

		too close to the microphone can cause poor audio quality.

		Ensure that the far-end audio is not muted.
		Ensure that your volume is set to an audible level.
	I don't hear audio from others.	Ensure that your speaker cable is connected securely.
	I don't hear audio from others.	Reinstall your audio device using the installation CD provided by

		the device's manufacturer, and then restart Polycom CMA
		Desktop.

	Online Help

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Related Topics

Testing Audio Devices

Troubleshooting Notifications

Testing Audio Devices

To ensure that your audio devices are functioning correctly, you can test the audio devices used for making video calls and playing alerts.

To test audio devices:

1.From the main window, click Menu > Preferences > Audio.

2.Click Test Audio Devices.

3.Speak into your microphone in a normal voice.

When you speak, the indicator shows that the microphone is picking up your voice. For best results, try to speak so that the color bar shows green most of the time. You may need to move the microphone farther away to do this.

4.To test the device used for audio in a call, click Start, and then click Stop to finish.

5.To test the device used for alerts, click Start, and then click Stop to finish.

Related Topics

Specifying Audio Preferences

Adjusting the Volume

Troubleshooting Notifications

Polycom CMA Desktop displays notifications in the bottom right corner of the window. To get more information about solving problems, click .

Message	Corrective Action

No network connection.	Ensure that your network cable is securely connected to your
	system.
	Ensure that your network adapter is installed and configured
	correctly.

Unable to connect to the provisioning server.	Ensure that the provisioning server address is entered
	correctly. To do this, go to Preferences > Sign In.

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Polycom 5.2.0 manual Testing Audio Devices, Troubleshooting Notifications, Online Help, To test audio devices, Message

Contents

Version Copyright 2011 Polycom, Inc Polycom Converged Management Application CMA Desktop Help BookInc 3725-26792-003/A October Table of Contents Table of Contents Solving Audio and Video ProblemsPage 3. Select Automatically start Polycom CMA Desktop when system starts 4. Select Automatically sign in when Polycom CMA Desktop starts7. Select Remember my password, and then click Sign In Signing In and Out Placing a Call Answering a Call Using ChatAdd People to Your Contacts List 4. Click Add to ContactsCheck the Icons IconCalling and Answering Placing a CallTo place a call by choosing a name from your Contacts list To place a call from the DirectoryEnding a Call Seeing Whos AvailableTips for great calls Searching for a Contact Participating in a Multipoint CallParticipating in a Multipoint Call Availability to chatExamples Managing Your Contacts Placing a CallTo enter a password, extension, or meeting number To adjust the far-end cameraControlling the Far-End Camera To join a multipoint callPage Using the Contacts, Directory, and Recent Calls Lists Managing Your ContactsTo add a person or system in the Directory to your Contacts list To add a recent caller to your Contacts listUsing Groups to Organize Contacts Searching for a Contact Using Groups to Organize ContactsSeeing Details About a Contact Seeing Whos Available To show groups in your Contacts listUsing the Directory To copy a group to another groupTo sort the groups Managing Your Contacts Viewing Your Recent CallsViewing Your Recent Calls About your Recent CallsTo place a call from your Recent Calls list To display your Recent Calls as a group in your Contacts listPlacing a Call Using Groups to Organize Contacts Searching for a ContactSeeing Details About a Contact To view your call history for a ContactTo edit a Contacts details To close the Details windowViewing Your Recent Calls Managing Your Contacts Related TopicsWorking with Content Viewing ContentTo zoom in on content Placing a Call Showing the eBeam whiteboard Viewing ContentShowing the Desktop To show the content full screenRelated Topics Setting To automatically show others when you are idleTo specify how to display chat and call windows Placing a Call Using ChatTo configure the system to show video preview before placing a call 2. Enable Preview my video before placing a callViewing Full-Screen Video Hiding and Showing Your Video Preview WindowTo specify how the Enter key works when you chat Customizing Chat and Call Windows Using Chat Placing a CallCustomizing the Enter Key Showing and Hiding the PIP Viewing Full-Screen VideoSetting Up Your Camera, Audio, and Network Placing a Call Specifying Camera Preferences Adjusting the CameraAdjusting the Volume Choosing a CameraAdjusting the Camera Preferences Video Testing Audio Devices Adjusting the VolumeSpecifying Camera Preferences Configuring Alerts Preferences Audio ContentPreferences Network Solving ProblemsSolving Problems Solving Audio and Video ProblemsSymptom Corrective ActionGo to Preference - Network , select Never use QoS Performance on Windows Vista or Maximum Performance onAudio Testing Audio Devices Troubleshooting NotificationsTesting Audio Devices Troubleshooting Notifications Specifying Audio Preferences Adjusting the VolumeSaving Logs Solving Audio and Video Problems Saving LogsRelated Topics To collect Polycom CMA Desktop Diagnostics Preferences Notification Log Troubleshooting Notifications2. Click Save Log Related TopicsCopyrights and Legal Notices Third Party SoftwareOpen Source Licenses ares as3cryptoCyrusSASL as3httpclientlibExpat FZip JpegLibCopyright, lack of warranty, terms of distribution Where to learn more about JPEGLEGAL ISSUES OVERVIEWREFERENCES ARCHIVE LOCATIONS ACKNOWLEDGMENTSLibxml2 log4cxxFILE FORMAT WARS TO DOPolycom CMA Desktop Help Book Version 2.0, January OpenLDAP OpenSSL XIFF As an exception to the Sections above, you may also combine or link a work that uses the Library with the Library to produce a work containing portions of the Library, and distribute that work under terms of your choice, provided that the terms permit modification of the work for the customers own use and reverse engineering for debugging such modifications. You must give prominent notice with each copy of the work that the Library is used in it and that the Library and its use are covered by this License. You must supply a copy of this License. If the work during execution displays copyright notices, you must include the copyright notice for the Library among them, as well as a reference directing the user to the copy of this License. Also, you must do one of these things You may not copy, modify, sublicense, link with, or distribute the Library except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense, link with, or distribute the Library is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance Polycom CMA Desktop Help Book Copyrights and Legal Notices Polycom CMA Desktop Help Book Copyrights and Legal Notices this License, without any Copyrights and Legal Notices Polycom CMA Desktop Help Book