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Polycom 3725-26792-003, 5.2.0 manual Solving Problems, Solving Audio and Video Problems, Symptom

Models: 5.2.0 A

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Solving Problems

Solving Audio and Video Problems

	Symptom	Corrective Action

	Video

		Ensure that the camera is not in use by another application.
	My camera is not listed in the device	Restart Polycom CMA Desktop.
	My camera is not listed in the device	Reinstall your video device using the installation CD provided by
	selection list.
		the device's manufacturer, and then restart Polycom CMA
		Desktop.

		Ensure that your camera cable is connected securely.
		Restart Polycom CMA Desktop.
		Reinstall your video device using the installation CD provided by
		the device's manufacturer, and then restart Polycom CMA
		Desktop.
		Verify your camera settings. To do this, click Menu, and then
		choose Preferences > Video.
		Check your firewall settings. You may need to add Polycom CMA
		Desktop to your Windows firewall exception list. To do this:
		1. From the Windows desktop, click Start and choose
		Control Panel > Windows Firewall.
	Others don't see my video.	2. On the Exceptions tab, click Add Program.
		3. Browse to c:\Program Files\Polycom\Polycom CMA
		Desktop\Polycom CMA Desktop.exe and click Open.
		4. Browse to c:\Program Files\Polycom\Polycom CMA
		Desktop\CallControl.exe and click Open.
		5. Browse to c:\Program Files\Polycom\Polycom CMA
		Desktop\MediaProcessor.exe and click Open.
		6. Browse to c:\Program Files\Polycom\Polycom CMA
		Desktop\LoggingServer.exe and click Open.
		If you are using a third party personal firewall on your computer,
		you may need to add Polycom CMA Desktop to the firewall's
		exception list. Consult your firewall documentation for more
		information.

		Ensure that the camera is not in use by another application.
		Ensure that your camera cable is connected securely.
	My video preview window shows blue	Restart Polycom CMA Desktop.
	video.	Reinstall your video device using the installation CD provided by

		the device's manufacturer, and then restart Polycom CMA
		Desktop.

		This is normal for systems that are configured to allow calls without
	My video preview window shows the	a camera. A logo is shown in place of local video when the camera
	My video preview window shows the	is not available.
	Polycom CMA Desktop logo.	is not available.
	Polycom CMA Desktop logo.	If you have a camera connected to your computer, ensure that your

		camera cable is connected securely.

	My local video looks grainy.	To make sure you send the best quality video, try the following:
	My local video looks grainy.	• Try turning on more lights in the room, and use natural or

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Polycom 3725-26792-003, 5.2.0 manual Solving Problems, Solving Audio and Video Problems, Symptom, Corrective Action

Contents

Inc 3725-26792-003/A October Polycom Converged Management Application CMA Desktop Help BookVersion Copyright 2011 Polycom, Inc Table of Contents Table of Contents Solving Audio and Video ProblemsPage 7. Select Remember my password, and then click Sign In 3. Select Automatically start Polycom CMA Desktop when system starts4. Select Automatically sign in when Polycom CMA Desktop starts Signing In and Out Placing a Call Answering a Call Using ChatCheck the Icons Add People to Your Contacts List4. Click Add to Contacts IconTo place a call by choosing a name from your Contacts list Calling and AnsweringPlacing a Call To place a call from the DirectoryTips for great calls Ending a CallSeeing Whos Available Searching for a Contact Participating in a Multipoint CallExamples Participating in a Multipoint CallAvailability to chat Managing Your Contacts Placing a CallControlling the Far-End Camera To enter a password, extension, or meeting numberTo adjust the far-end camera To join a multipoint callPage To add a person or system in the Directory to your Contacts list Using the Contacts, Directory, and Recent Calls ListsManaging Your Contacts To add a recent caller to your Contacts listSeeing Details About a Contact Seeing Whos Available Using Groups to Organize ContactsSearching for a Contact Using Groups to Organize Contacts To show groups in your Contacts listTo sort the groups Using the DirectoryTo copy a group to another group Managing Your Contacts Viewing Your Recent CallsTo place a call from your Recent Calls list Viewing Your Recent CallsAbout your Recent Calls To display your Recent Calls as a group in your Contacts listSeeing Details About a Contact Placing a Call Using Groups to Organize ContactsSearching for a Contact To view your call history for a ContactViewing Your Recent Calls Managing Your Contacts To edit a Contacts detailsTo close the Details window Related TopicsTo zoom in on content Working with ContentViewing Content Placing a Call Showing the eBeam whiteboard Viewing ContentRelated Topics To show the content full screenShowing the Desktop To specify how to display chat and call windows SettingTo automatically show others when you are idle Placing a Call Using ChatViewing Full-Screen Video To configure the system to show video preview before placing a call2. Enable Preview my video before placing a call Hiding and Showing Your Video Preview WindowCustomizing the Enter Key To specify how the Enter key works when you chatCustomizing Chat and Call Windows Using Chat Placing a Call Showing and Hiding the PIP Viewing Full-Screen VideoAdjusting the Volume Setting Up Your Camera, Audio, and NetworkPlacing a Call Specifying Camera Preferences Adjusting the Camera Choosing a CameraSpecifying Camera Preferences Configuring Alerts Preferences Audio Adjusting the Camera Preferences VideoTesting Audio Devices Adjusting the Volume ContentPreferences Network Solving ProblemsSymptom Solving ProblemsSolving Audio and Video Problems Corrective ActionAudio Performance on Windows Vista or Maximum Performance onGo to Preference - Network , select Never use QoS Testing Audio Devices Troubleshooting Notifications Testing Audio DevicesTroubleshooting Notifications Specifying Audio Preferences Adjusting the VolumeRelated Topics Solving Audio and Video Problems Saving LogsSaving Logs 2. Click Save Log To collect Polycom CMA Desktop DiagnosticsPreferences Notification Log Troubleshooting Notifications Related TopicsOpen Source Licenses ares Copyrights and Legal NoticesThird Party Software as3cryptoExpat as3httpclientlibCyrusSASL Copyright, lack of warranty, terms of distribution FZipJpegLib Where to learn more about JPEGLEGAL ISSUES OVERVIEWREFERENCES ARCHIVE LOCATIONS ACKNOWLEDGMENTSFILE FORMAT WARS Libxml2log4cxx TO DOPolycom CMA Desktop Help Book Version 2.0, January OpenLDAP OpenSSL XIFF As an exception to the Sections above, you may also combine or link a work that uses the Library with the Library to produce a work containing portions of the Library, and distribute that work under terms of your choice, provided that the terms permit modification of the work for the customers own use and reverse engineering for debugging such modifications. You must give prominent notice with each copy of the work that the Library is used in it and that the Library and its use are covered by this License. You must supply a copy of this License. If the work during execution displays copyright notices, you must include the copyright notice for the Library among them, as well as a reference directing the user to the copy of this License. Also, you must do one of these things You may not copy, modify, sublicense, link with, or distribute the Library except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense, link with, or distribute the Library is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance Polycom CMA Desktop Help Book Copyrights and Legal Notices Polycom CMA Desktop Help Book Copyrights and Legal Notices this License, without any Copyrights and Legal Notices Polycom CMA Desktop Help Book