User Guide SoundPoint IP 550
Access to Screens and Systems
Symptom | Problem | Corrective Action |
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There is no response from | The SoundPoint IP 550 phone is | Do one of the following steps: |
feature key presses. | not in active state. | • Press the keys more slowly. |
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| • Make a call to the phone to check for |
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| inbound call display and ringing as |
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| normal. If successful, try to press |
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| feature keys within the call to access |
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| Directory or Buddy Status, for |
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| example. |
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| • Press Menu followed by Status > |
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| Lines to confirm line is actively |
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| registered to the call server. |
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| • Reboot the phone to attempt |
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| to Restarting Your Phone on page |
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The display shows “Network Link | The LAN cable is not properly | Do one of the following steps: |
is Down”. | connected. | • Check termination at the switch or hub |
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| (furthest end of the cable from the |
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| phone). |
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| • Check that the switch or hub is |
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| operational (flashing link/status lights) |
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| or contact your system administrator. |
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| • Press Menu followed by Status > |
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| Network. Scroll down to verify that the |
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| LAN is active. |
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| • Reboot the phone to attempt |
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| to Restarting Your Phone on page |
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