Polycom RMX 2000 Getting Started Guide

IVR-Enabled Conferencing

Interactive Voice Response (IVR) is a software module that automates the connection process and lets participants perform various operations during ongoing conferences. The participants use their endpoints’ keypads and remote control to interact with the conference’s menu-driven scripts using DTMF codes.

Operations that can be performed by participants during a conferences include:

Manually terminate the conference

Mute or unmute the participant’s audio channel

Adjust the participant’s broadcasting and listening audio volume

Play the Help Menu

Mute or unmute undefined dial-in participants upon their connection to the conference

Request a Roll Call and stop the Roll Call names review

Entry Queue

An Entry Queue is a special routing lobby for video and audio participants. After dialing the Entry Queue ID, voice prompts from an IVR service are used to connect the participants to the appropriate conference.

This service also enables the system to verify the participant’s right to start an Ad Hoc conference or to join an on going conference.

Conferencing Capabilities and Options

On Demand Conferencing

The following options are available when setting up conferences:

New Conference – setup once, use once

The conference is deleted from the MCU after it ends

Meeting Rooms – setup once, use many times

Meeting Rooms are saved in memory (using no resources) and can be activated as many times as needed

Ad Hoc Entry Queue – no setup, a new conference is created when a user dials in

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Polycom RMX 2000 IVR-Enabled Conferencing, Entry Queue, Conferencing Capabilities and Options, On Demand Conferencing

RMX 2000 specifications

The Polycom RMX 2000 is a robust, high-performance multimedia conferencing bridge designed to enhance collaboration in organizations of all sizes. With its advanced capabilities, the RMX 2000 provides a seamless experience for video, voice, and content sharing, ensuring that businesses can communicate effectively in today's fast-paced environment.

One of the RMX 2000's standout features is its ability to support a diverse range of communication protocols and standards, which allows for easy integration into existing systems. This versatility means that users can connect from various devices—whether it’s a dedicated video conferencing endpoint, a personal computer, or a mobile device—ensuring that everyone can join meetings without compatibility issues.

The RMX 2000 accommodates a large number of concurrent participants, making it ideal for large-scale meetings and events. It supports up to 144 participants in a single conference, with the ability to expand as needed through additional licenses or system configuration. This scalability is crucial for organizations that require a conferencing solution that can grow with their needs.

In terms of video quality, the RMX 2000 leverages advanced technologies such as HD Voice and 1080p video. This ensures that all participants experience clear, lifelike communication, reducing the fatigue often associated with long meetings. Furthermore, the RMX 2000 supports content sharing capabilities, allowing users to share presentations, documents, and other visual aids in real-time, further enhancing collaboration.

The system boasts robust management and monitoring tools that allow IT administrators to efficiently oversee conference activities. With intuitive interfaces and reporting features, administrators can track usage, manage resources, and ensure that quality of service (QoS) standards are maintained.

Security is also paramount in the RMX 2000, which includes features like encryption and secure access controls to protect sensitive communications. This is particularly important for organizations operating in regulated industries.

Overall, the Polycom RMX 2000 stands out as a versatile and powerful conferencing solution. Its combination of scalability, high-quality audio and video, and comprehensive management tools makes it an excellent choice for organizations looking to improve their communication infrastructure and foster collaboration across teams. With its emphasis on user experience and security, the RMX 2000 is well-equipped to meet the demands of today’s dynamic business environment.