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Polycom RMX 2000 3-44, 9 Conference IVR Service Properties - DTMF Codes, Operation, DTMF String

Models: RMX 2000

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Chapter 3-Basic Operation

Table 3-9Conference IVR Service Properties - DTMF Codes

Operation	DTMF String	Permission

Mute My Line	*6	All

Unmute My Line	#6	All

Increase Broadcast Volume	*9	All

Decrease Broadcast Volume	#9	All

Mute All Except Me	*5	Chairperson

Cancel Mute All Except Me	#5	Chairperson

Change Password	*77	Chairperson

Mute Incoming Participants	*86	Chairperson

Unmute Incoming Participants	#86	Chairperson

Play Help Menu	*83	All

Enable Roll Call	*32	Chairperson

Disable Roll Call	#32	Chairperson

Roll Call Review Names	*33	Chairperson

Roll Call Stop Review Names	#33	Chairperson

Terminate Conference	*87	Chairperson

Start Click&View	**	All

Change To Chairperson	*78	All

Increase Listening Volume	*76	All

Decrease Listening Volume	#76	All

Override Mute All	Configurable	All

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Polycom RMX 2000 manual 3-44, 9 Conference IVR Service Properties - DTMF Codes, Operation, DTMF String, Permission

Contents

RMX Getting Started Guide Version Catalog No. DOC2159A Version Proprietary and ConfidentialUnited States Federal Communication Commission FCC United States Safety Construction DetailsRegulatory Notices CE Mark R&TTE DirectiveRegulatory Notices Chinese Communication CertificateTable of Contents First Time Installation and ConfigurationSystem Overview Basic Operation Table of ContentsPage Table of Contents System Overview Figure 1-1 Multipoint Video Conferencing using an Polycom RMX Chapter 1-System OverviewRMX VSX RMX Web Client IP Phone RMX Main Features Video DisplayDynamic Continuous Presence Standard Definition SD Multiple Switching ModesH.239 / People+Content High Definition HDConferencing Capabilities and Options IVR-Enabled ConferencingEntry Queue On Demand ConferencingConference Management and Monitoring Features Connection Methods1 Hardware Installation and Setup First Time Installation and ConfigurationHardware Installation and Setup 3 First Entry ConfigurationChapter 2-First Time Installation and Configuration Power Connecting CablesConnect the following cables to the back panel Power cable LAN cable to LAN 2 PortDefault IP Service Conferencing Service IP ServicesDefault IP Service Conferencing Service Gather Network Equipment and Address InformationFactory Default Local Network SettingsParameter First Entry Configuration Procedure 1 Product RegistrationObtain the Product Activation Key To modify the USB key settings Procedure 2 Modifying the Factory Default Management Network SettingsModifying the USB key settings Management Network DefinitionShelf Management IP Address Switch Shelf Management Subnet Mask Procedure 3 First-time Power-up and Connection to MCUManagement Control Unit Default Gateway To power-up for the first time using the USB keyProcedure 4 Modifying the Default IP Service Settings The Fast Configuration Wizard appears1 Enter the required IP information in the dialog box Fast Configuration Wizard2-10 2 Click the Next buttonField 5 Select the Network Type H.323, SIP or H.323 & SIP2-11 Description8 Enter the required Gatekeeper information in the dialog box 2-127 If you selected SIP, skip the following steps and go to Step Field11 Enter the required SIP Server information in the dialog box 2-139 Click the Next button Field12 Click the Next button 2-14Select the protocol that is used for signaling between 13 Enter the required System Flags information in the dialog box14 Click the Finish button 2-15Description / Default FlagThe RMX requests confirmation of reset 16 Click Yes 2-16The RMX confirms successful configuration 17 Wait for the system to reset 18 Click OKEntity RMX’s Default Conferencing Settings2-17 Descriptionrouting calls from undefined participants to conferences. It Customizing the RMX’s Default Conferencing Settings2-18 Includes all the voice messages and video slides used to2-19 2-20 Chapter 2-First Time Installation and ConfigurationBasic Operation Starting the RMXRMX Screen Components To start RMXConference List List Pane RMX Management Status Bar Address Book The Administrator’s view is show below Polycom RMX 2000 Getting Started GuideConference List List Pane RMX Management Address Book Status Bar Viewing and System Permissions Conference List ListRMX Management Status BarSystem Alerts Participant Alerts Port Usage GaugeMCU State Address Book Displaying and Hiding the Address Book To adjust column widthCustomizing the Main Screen To re-size a paneTo switch between Toolbar and List Views To restore the RMX window to its default configurationÂ In the RMX menu, click View Restore RMX Display Defaults Customizing the RMX Management Pane3-11 An indicator line appears indicating the new position of the iconTo start a conference from the Conference pane Starting a ConferenceStarting a Conference from the Conference Pane 3-12General Tab 3-133-14 3 If all participants are undefined, dial-in and no additional information is required for the new conference, click OKParticipants Tab 5 Click Participants3-15 Description 3-16Field / Button Displays the alias name of an H.323 endpoint or the SIPTo add participants from the Address Book 3-17To drag & drop participants into the Participants List Using Drag & Drop to add Participants from the Address BookInfo Tab 11 Open the Address Book3-19 The Information tab opens 14 Enter the following informationConnecting to a Conference 3-20Dial-in Connection via IVR System For example Dial-in H.323 ParticipantsDial-in SIP Participants 3-213-22 Conference Access Via an Entry QueueH.323 Participants For exampleFor example SIP Participants3-23 For exampleEndpoint Names in the Video Layout 3-24Endpoint Name To change the Display Name The Participant Properties - Media Sources dialog box opens3-25 Monitoring and Operations Methods Using the buttons in the toolbarsMonitoring On Going Conferences Operation SelectionMulti-selected Conference Level Monitoring3-27 Participant Sublists3-28 Displays conference name and type of conferenceTo monitor a conference 3-293-30 Participant Level MonitoringParticipant Connection Monitoring FieldDescription 3-31Field Lecturer and Chairperson - The participant isField 3-32Participant is the holder of the Content token and has DescriptionChanging the Duration of a Conference Operations Performed During On Going ConferencesConference Level operations To extend a conference manuallyTo change the video layout of a conference Changing the Video Layout of a ConferenceTo terminate a conference manually 3-34Video Forcing Video Forcing Guidelines3-35 To video force a participant to a window 3-363-37 To cancel Video Forcing for a windowParticipant Level Operations MenuButton 3-38Menu DescriptionVideo Forcing See Video Forcing Guidelines” on page3-39 Video Forcing GuidelinesTo change a participant Video Layout Personal Layout ControlPersonal Layout Control With the RMX Web Client 3-403-41 Personal Layout Control With Click&ViewTo change Personal Layout with Click&View To cancel Video Forcing for a window3-42 The Personal Layout options menu is displayed on the video screenConference Control Using DTMF Codes 3-43Operation 3-44Table 3-9 Conference IVR Service Properties - DTMF Codes DTMF StringAbbreviation GlossaryAppendix A ExplanationTerm AbbreviationExplanation Appendix A-GlossaryExplanation Polycom RMX 2000 Administrator’s GuideAbbreviation TermTerm AbbreviationExplanation pixels that transmits 9.115 Mbps at 30 frames per secondAbbreviation ExplanationTerm Appendix A-Glossary