Chapter 2-First Time Installation and Configuration

Table 2-7Conferencing Entities (Continued)

Entity

Description

 

 

 

 

Entry Queue

Name:

ID

 

DefaultEQ

1000

 

A single dial Routing Lobby for all conferences (optional).

 

A default Entry Queue called DefaultEQ is provided for

 

routing calls from undefined participants to conferences. It

 

uses Entry Queue IVR Service called RMX EQ Service.

 

 

Entry Queue

Name: Entry Queue IVR Service

Service

Includes all the voice messages and video slides used to

 

guide participants though their connection process and

 

route them to their destination conference.

 

Entry Queue IVR Service is the default IVR Service

 

provided for the default Entry Queue.

 

The Entry Queue is also set to Ad Hoc conferencing

 

which allows participants to start new conferences without

 

prior definition by entering a Conference ID that is not

 

used by any on going conference currently running on the

 

MCU, or Meeting Room.

 

The default Welcome Slide displayed at the participants

 

endpoint lists the default Meeting Rooms. The participant

 

can select on of these Meeting Rooms or enter another ID

 

to start a new conference.

 

 

 

Customizing the RMX’s Default Conferencing Settings

You can customize the conferencing entities to your organization’s requirements:

To customize the Voice Prompts and Video Slides to different organizations, users, languages etc. – first record the required messages and create the video slides and then create the appropriate conference IVR Service or Entry Queue IVR Service.

These services must be assigned to the appropriate conference profile or Entry Queue.

For more details about IVR Services, see the RMX 2000 Administrator’s Guide, "IVR Services” on page 9-1.

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Polycom RMX 2000 manual Customizing the RMX’s Default Conferencing Settings

RMX 2000 specifications

The Polycom RMX 2000 is a robust, high-performance multimedia conferencing bridge designed to enhance collaboration in organizations of all sizes. With its advanced capabilities, the RMX 2000 provides a seamless experience for video, voice, and content sharing, ensuring that businesses can communicate effectively in today's fast-paced environment.

One of the RMX 2000's standout features is its ability to support a diverse range of communication protocols and standards, which allows for easy integration into existing systems. This versatility means that users can connect from various devices—whether it’s a dedicated video conferencing endpoint, a personal computer, or a mobile device—ensuring that everyone can join meetings without compatibility issues.

The RMX 2000 accommodates a large number of concurrent participants, making it ideal for large-scale meetings and events. It supports up to 144 participants in a single conference, with the ability to expand as needed through additional licenses or system configuration. This scalability is crucial for organizations that require a conferencing solution that can grow with their needs.

In terms of video quality, the RMX 2000 leverages advanced technologies such as HD Voice and 1080p video. This ensures that all participants experience clear, lifelike communication, reducing the fatigue often associated with long meetings. Furthermore, the RMX 2000 supports content sharing capabilities, allowing users to share presentations, documents, and other visual aids in real-time, further enhancing collaboration.

The system boasts robust management and monitoring tools that allow IT administrators to efficiently oversee conference activities. With intuitive interfaces and reporting features, administrators can track usage, manage resources, and ensure that quality of service (QoS) standards are maintained.

Security is also paramount in the RMX 2000, which includes features like encryption and secure access controls to protect sensitive communications. This is particularly important for organizations operating in regulated industries.

Overall, the Polycom RMX 2000 stands out as a versatile and powerful conferencing solution. Its combination of scalability, high-quality audio and video, and comprehensive management tools makes it an excellent choice for organizations looking to improve their communication infrastructure and foster collaboration across teams. With its emphasis on user experience and security, the RMX 2000 is well-equipped to meet the demands of today’s dynamic business environment.