Customer Support | Polycom VMC 1000 guide

About This Manual

Customer Support

Recognizing that technology alone cannot solve today’s complex challenges, Polycom Global Services provides the industry’s best technical support staff and programs to let you concentrate on the task at hand. VMC 1000 users can select from a variety of support solutions to obtain the level of support that best meets their needs.

Before contacting your Polycom Global Services representative for technical assistance, gather as much information as possible about your situation. Any information you can provide helps us assess the problem and develop an appropriate solution.

Polycom Global Services Telephone

If you have comments or questions about VMC 1000 or if you need technical assistance, contact:

•Polycom Global Services in U.S.A. 800-827-7782

•Denver metro or outside U.S.A. 303-223-5223

Polycom, Inc.

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Polycom VMC 1000 manual Customer Support, Polycom Global Services Telephone

Contents

Video Media Center VMC User Guide Version Trademark Information Contents Managing Content in VMC Managing Access to Video Media Center Creating Reports Using the Media Editor Setting Page Print Margins About This Manual PurposeDocumentation Document Conventions Audience Customer Support Polycom Global Services Telephone Video Media Center VMC 1000 User Guide About the VMC OverviewAbout the VMC Key VMC 1000 Features Content Creation and PublishingRSS 2000 Registration and Monitoring Content Backup Content EditingSecurity and Access Control VMC 1000 System Monitoring Key Concepts RealmReporting Roles CategoryChannels Programs GroupsResource Bin Logging into VMC Getting Started with the VMC Logging in as a Viewer Logging in as a Site Administrator or Content Owner Navigating the VMC 1000 User Interface Video Media Center VMC 1000 User Guide Managing Access to Video Media Center About UsersAdding New Users Click Add Users Editing a User Changing a Users Password Click Change PasswordClick Show Users Emailing a User Deleting a User Users Send Email page appears Video Media Center VMC 1000 User Guide Managing Content in VMC About the Resource BinResource Bin Items Adding a New Folder RSS 2000 Resource Bin ItemsClick Media Management Click Resource Bin Resource Bin New Folder page appears Adding New Resource Bin Items Moving Items Between Folders Adding New Streaming Media Adding New Downloadable MediaSpecify a Display Name Adding New Thumbnails Editing Resource Bin ItemsAdding New Slides Enter a Display Name Searching the Resource Bin Deleting Resource Bin Items Resource Bin Search Results page appears About Channels About RSS 2000 ChannelsResource Bin Advanced Media Search page appears Click Add a Channel Adding or Editing a New Channel Adding Channel Information Adding Channel Details Copying and Pasting Channel URLsReview Channel Summary Information Click Your Channels About Conference Call Channels About Programs Understanding Program Access Status Details Program Types Creating a VOD Program About RSS 2000 ProgramsProgram Creation Wizard appears Program Information page appears Adding Program Information Adding a Program Listing Adding Program Media Click Continue Setting Program Access Reviewing the Program Summary Creating a Scheduled Rebroadcast Program Click Next to continue Program Listing page appears Adding a Program Listing Adding Program Media Setting Program Access To set program access Editing a Program Copying and Pasting Program URLs Previewing a Program Saving a Program’s Downloadable Media Using the Media Editor Editing Video ContentAbout Media Editor Resource Bin Edit Hosted Streaming Item page appears Timeline Area Slide and Caption Preview AreaResource Bin Media Events Editor page appears Adding Slides, Chapters, or Captions Filtering Events Displaying Transcript Text Enabling Continuous CaptioningTrimming Video Select the Continuous Captioning checkbox Video Media Center VMC 1000 User Guide About Aggregate Program Reports Creating Reports Generating Aggregate Program Reports To generate Aggregate Program ReportsClick Generate Report About Program Reports Setting Printing Background Color & Images Setting the Page OrientationPrinting Reports From Internet Explorer Generating Detailed Program Viewing Reports Setting Page Print Margins Video Media Center VMC 1000 User Guide