RETURNING PRODUCT FOR REPAIR (USA & CANADA)
If you suspect a product is not working properly, or if you have any questions about your product, contact our Technical Support Department through one of our technical services. You may reach our Technical Support Department as follows:
•Call us at (408)
•
However, before contacting Technical Support we ask that you first visit our Technical Support web page at http://support.promise.com for the latest product information and updates.
Please provide the following information when contacting Technical Support:
•Product model and serial number (required);
•Return shipping address
•Daytime phone number
•Description of the problem
•Copy of the original purchase invoice
The technician will assist you in determining whether the product requires repair. If the product needs repair, the Technical Support Department will issue an RMA (Return Merchandise Authorization) number.
Return only the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to:
PROMISE TECHNOLOGY, INC.
Customer Service Dept. Attn.: RMA # __________
1460 Koll Circle San Jose, CA 95112
You must follow the packaging guidelines for returning products:
•Use the original shipping carton and packaging
•Include a summary of the product’s problem(s)
•Write an attention line on the box with the RMA number
•Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product to Promise Technology. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty.
When repairing returned product(s), Promise Technology may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit. In the event of a replacement, the replacement unit will be under warranty for the remainder of the original warranty term from purchase date, or 30 days, whichever is longer.
Promise Technology will pay for standard return shipping charges only. You will be required to pay for any additional shipping options (such as express shipping).
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