Quantum A-Series manual If… Then… You should…, Over Temperature Condition

Chapter 3 Using Your Tape Drive

Power On Self-Test (POST) Troubleshooting

If, after attempting the recommended actions listed in the table, the problem still exists or recurs, a hardware failure may be the cause. Contact your service representative.

Table 6 Troubleshooting Chart

If…	Then…	You should…
The system does not recognize	Host computer may not be	Configure system to recognize
the tape drive.	configured to recognize the	the tape drive’s ID.
	network.
	Network/IP parameters may	Configure network/IP
	not be correct.	parameters.
	Network cable may be loose.	Ensure that the network cable is
		fully seated at each connector
		end.
The tape drive does not power	No power is reaching the tape	Check the tape drive’s power
on.	drive.	cable connection at the back of
		the system.
You are experiencing reduced	Check your operating	Update the cable to CAT-5E or
drive transfer rates.	environment (host PC) and	CAT-6. If the problem persists,
	cabling.	please contact customer
		support.

Over Temperature Condition

The tape drive has a thermal sensor located in the tape path. This sensor, which is used to accurately monitor the air temperature in the tape path, issues a TapeAlert warning at 47 degrees C, and detects an overtemp condition when the temperature in the tape path reaches 50 degrees C. When the tape path temperature sensor detects an overtemp condition, the tape rewinds, unloads, and ejects from the tape drive. (As long as the tape drive is not mounted in a tape automation library, the tape ejects.)

If the tape drive is mounted in a tape automation library, the data cartridge rewinds to BOT and unbuckles in preparation for unloading, but does not automatically eject.

Quantum A-Series Tape Drives User’s Guide 25