You can reach Thomson at the
following number:
(Toll free inside U.S.A.)
Our
operates from 8 a.m. to 5 p.m., CST
Monday - Friday for U.S. customers only
Thomson provides a
may encounter with your camcorder. Many can be diagnosed over the phone, and if
necessary, a replacement unit can be shipped
to you. Please have your camcorder model/ serial number and date of purchase ready when you call. If your unit is out of warranty, we will quote the cost of a repair or
replacement unit to you.
Returning equipment to Thomson for repair or exchange
If we are unable to resolve your problem over
the phone, we will gladly service your unit or
exchange it for a new or refurbished camcorder. Refer to the limited warranty on
the reverse side to learn about your specific
rights and responsibilities.
Always consult Thomson and get a Return
Authorization number before returning
anything! Obtain a Return Authorization (RA) number from the telephone
representative before returning your
equipment to avoid delays, accounting errors, or even loss of your unit.
Important information to customers who ship defective equipment to
Thomson Consumer Electronics
The Thomson representative who authorized
the return of your equipment will give you an RA number over the phone. They will also
provide you with instructions on where and
how to return your Camcorder. Write the number in large, clear characters on the outside of the box. To avoid confusion and
misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense.
Include a brief note describing the problem
and any conversations about the problem you have had with Thomson personnel.
Include your name, address and model/serial
number of your Camcorder. These numbers
are located on the bottom of your unit.
If your Camcorder is within the warranty
period, please provide a copy of the bill of sale to verify purchase date. Use the original box and packing material to protect the equipment from damage in shipment.
For your protection, insure all shipments for
full replacement value and use a reliable shipper. Thomson assumes no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed by Thomson.
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