What your warranty covers:

Any defect in materials or workmanship.

For how long after your purchase:

90 days for labor charges.

One year for parts.

What we will do:

During the initial 90 days

Exchange your camcorder with a new or,

at our option, a refurbished unit or at your option, repair your camcorder at no cost

to you.

After the 90 days and within one year

Exchange your camcorder with a new or,

at our option, a refurbished unit or at your

option, repair your camcorder. Parts will be provided at no charge, but you will be

responsible for the cost of labor required for the repair.

How you get service:

Call 1-800-283-6503and have your unit's

date of purchase and model/serial number

ready. The model/serial number

information is on the bottom of your camcorder.

A representative will troubleshoot your problem over the phone. If the

representative determines that you should

receive a replacement unit, you will be

provided with a Return Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted without the RA number.

To receive a replacement camcorder before you return yours:

If you are located near an exchange point:

1.We will send a replacement unit to the exchange point next business day delivery.

2.The exchange location will notify you of its arrival.

3.Take your unit, excluding all accessories, and your bill of sale which validates date

of purchase to the exchange location and you will be provided the new or

refurbished unit.

. If the repairs were covered by your warranty, you will not be billed.

If you are not located near an exchange

point:

1.Provide your Discover, MasterCard or Visa account number and expiration date to our

phone representative. This is for security

purposes. If we receive your unit within 14 days from the date you were provided a

Return Authorization number, only items not covered by warranty will be charged to your account. IF YOUR UNIT IS NOT

RECEIVED WITHIN 14 DAYS, THE

SUGGESTED RETAIL VALUE OF THE

CAMCORDER WILL BE CHARGED

TO YOUR CREDIT CARD. This amount

will be credited if the unit is subsequently received.

2.We will send you a replacement unit next business day delivery.

3.You will receive an invoice packed with the

replacement product, but will not be charged for the unit portion of the invoice amount if we receive your unit within 14 days from the date you were provided the RA number. Any labor and parts charges not covered by our warranty will be included and charged against your account.

4.Ship the unit back to us using the

replacement unit's carton.

Shipping instructions will be included in the carton along with your RA number, which will allow you to easily ship

the unit back to us. Make sure you insure

your shipment in case of damage or loss. Include with the shipment:

A copy of your dated bill of sale to verify your unit's warranty eligibility.

A brief note describing your camcorder problem.

Your name, address and phone number.

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RCA CC643 What we will do, Information is on the bottom of your camcorder, If you are not located near an exchange Point