What your warranty covers:
•Any defect in materials or workmanship.
For how long after your purchase:
•90 days for labor charges.
•One year for parts.
What we will do:
During the initial 90 days
•Exchange your camcorder with a new or,
at our option, a refurbished unit or at your option, repair your camcorder at no cost
to you.
After the 90 days and within one year
•Exchange your camcorder with a new or,
at our option, a refurbished unit or at your
option, repair your camcorder. Parts will be provided at no charge, but you will be
responsible for the cost of labor required for the repair.
How you get service:
•Call
date of purchase and model/serial number
ready. The model/serial number
information is on the bottom of your camcorder.
•A representative will troubleshoot your problem over the phone. If the
representative determines that you should
receive a replacement unit, you will be
provided with a Return Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted without the RA number.
To receive a replacement camcorder before you return yours:
If you are located near an exchange point:
1.We will send a replacement unit to the exchange point next business day delivery.
2.The exchange location will notify you of its arrival.
3.Take your unit, excluding all accessories, and your bill of sale which validates date
of purchase to the exchange location and you will be provided the new or
refurbished unit.
. If the repairs were covered by your warranty, you will not be billed.
If you are not located near an exchange
point:
1.Provide your Discover, MasterCard or Visa account number and expiration date to our
phone representative. This is for security
purposes. If we receive your unit within 14 days from the date you were provided a
Return Authorization number, only items not covered by warranty will be charged to your account. IF YOUR UNIT IS NOT
RECEIVED WITHIN 14 DAYS, THE
SUGGESTED RETAIL VALUE OF THE
CAMCORDER WILL BE CHARGED
TO YOUR CREDIT CARD. This amount
will be credited if the unit is subsequently received.
2.We will send you a replacement unit next business day delivery.
3.You will receive an invoice packed with the
replacement product, but will not be charged for the unit portion of the invoice amount if we receive your unit within 14 days from the date you were provided the RA number. Any labor and parts charges not covered by our warranty will be included and charged against your account.
4.Ship the unit back to us using the
replacement unit's carton.
Shipping instructions will be included in the carton along with your RA number, which will allow you to easily ship
the unit back to us. Make sure you insure
your shipment in case of damage or loss. Include with the shipment:
•A copy of your dated bill of sale to verify your unit's warranty eligibility.
•A brief note describing your camcorder problem.
•Your name, address and phone number.
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