Limited Warranty
What your warranty covers:
•Any defect in materials or workmanship.
For how long after your purchase:
•90 days for labor charges.
•One year for parts.
What we will do:
During the initial 90 days
•Exchange your camcorder with a new or, at our option, a refurbished unit or at your option, repair your camcorder at no cost to you.
After the 90 days and within one year
•Exchange your camcorder with a new or, at our option, a refurbished unit or at your option, repair your camcorder. Parts will be provided at no charge, but you will be responsible for the cost of labor required for the repair.
How you get service:
•Call
•A representative will troubleshoot your problem over the phone. If the representative determines that you should receive a replacement unit, you will be provided with a Return Authorization (RA) number and the location of a nearby exchange point if one exists. No returns will be accepted without the RA number.
To receive a replacement camcorder before you return yours:
If you are located near an exchange point:
1.We will send a replacement unit to the exchange point next business day delivery.
2.The exchange location will notify you of its arrival.
3.Take your unit, including all
accessories, and your bill of sale which validates date of purchase to the exchange location and you will be provided the new or refurbished unit.
4.If the repairs were covered by your warranty, you will not be billed.
If you are not located near an exchange point:
1.Provide your Discover, MasterCard or Visa account number and expiration date to our phone representative. This is for security purposes. If we receive your unit including all accessories within 14 days from the date you were provided a Return Authorization number, only items not covered by warranty will be charged to your account. IF YOUR UNIT
INCLUDING ALL ACCESSORIES IS NOT RECEIVED WITHIN 14 DAYS, THE SUGGESTED RETAIL VALUE OF THE CAMCORDER AND/OR ACCESSORIES WILL BE CHARGED TO YOUR CREDIT CARD. This amount will be credited if the unit is subsequently received.
2.We will send you a replacement unit next business day delivery.
3.You will receive an invoice packed with the replacement product, but will not be charged for the unit portion of the invoice amount if we receive your unit including all accessories within 14 days from the date you were provided the RA number. Any labor and parts charges not covered by our warranty will be included and charged against your account.
4.Ship the unit back to us along with all accessories included with your camcorder using the replacement unit’s carton. Shipping instructions will be included in the carton along with your RA number, which will allow you to easily ship the unit back to us.
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