Ricoh Caplio RR30 operation manual Appendix

			Appendix
Symptom	Cause		Measure
Cannot download	The computer is not	1.	Connect your camera to the computer with the USB cable.
images	recognizing the camera	2.	Click [Start] on the Windows task bar.
(For Windows 2000)	correctly.	3. Select Settings, open [System] from inside the [Control Panel], then
			open the [Device Manager] in the [System Properties] dialog box.
		4.	Click the [+] on the left side of [Port (COM and LPT)] to open, and
			check if there is an Unknown Device symbol ( ! ) indicated for
			[Ricoh Camera Port(COMxx)].
			If there is, click the [Delete(U:)] button to delete it.
		5.	Select [Caplio RR30 Software] from [Add/Remove Applications] of
			the [Control Panel], click the [Add/Remove] button and then install
			the software.
		6.	Turn off your camera and computer.
		7.	Turn your computer back on and reinstall the software from the CD-
			ROM. (At this time, do not connect your camera.)
		8.	Next, connect the camera to the computer with the USB cable.
			When the computer recognizes the camera, the [New Hardware]
			screen launches and your camera is registered by the computer.
Cannot download	The computer is not	1.	Connect your camera to the computer with the USB cable.
images	recognizing the camera	2.	Click [Start] on the Windows task bar.
(For Windows XP)	correctly.	3.	In Windows XP, if you open the [Control Panel] and click on [Switch
			to Classic Display] in the control panel, the [System] icon is
			displayed.
		4.	Click the [System] icon, select the [Hardware] tab and click [Device
			Manager].
		5. Click the [+] on the left side of [Imaging Device] to open, then check
			if there is an Unknown Device symbol ( ! ) indicated for [Caplio
			RR30].
			If there is, click the [Delete(U:)] button to delete it.
		6. Select [Caplio RR30 Software] from [Add/Remove Programs] of the
			[Control Panel], click the [Add/Remove] button and then install the
			software.
		7.	Turn off your camera and computer.
		8.	Turn your computer back on and reinstall the software from the CD-
			ROM. (At this time, do not connect your camera.)
		9.	Next, connect the camera to the computer with the USB cable.
			When the computer recognizes the camera, the [New Hardware]
			screen launches and your camera is registered by the computer.
Even if you check	The camera's clock is	In order for the [Do not save same images when saving] function to
[Do not save same	incorrectly set, or the	work properly, the camera's clock needs to be set correctly. Set the
images when	camera's clock information	camera's clock information correctly.
saving], in the Ricoh	has been reset.	For how to set the camera's clock information, see p.12.
Gate L Optional
Settings, the same
images end up being
downloaded to your
computer.
Files downloaded	In the Ricoh Gate L	In the Ricoh Gate L Optional Settings, uncheck [Do not save same
from the camera	Optional Settings, if you	images when saving].
were deleted by the	insert a check in [Do not
computer. You tried	save same images when
to download the	saving], files already
same files from your	downloaded to your
camera again, but	computer cannot be
they could not be	download again.
downloaded.

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