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Problems

MACHINE ACTIONS - CAUSES - SOLUTIONS

CausesSolutions

The machine does not turn on.

The machine is not connected to the

Connect the machine to the power source.

 

power source.

 

The coffee is not hot enough.

The cups are cold.

Preheat the cups with hot water.

Hot water or steam is not

The hole of the hot water/steam wand

Clean the hole of the hot water/steam using

dispensed.

is clogged.

a pin.

 

 

Make sure that the machine is turned off

 

 

and has cooled before performing this

 

 

operation.

 

Pannarello is dirty (if present).

Clean the Pannarello.

T h e c o ff e e i s n o t c r e a m y

The coffee blend is unsuitable, the

Change coffee blend or adjust the grind

enough.

coffee is not freshly roasted or the grind

(section 5.2).

(see note)

is too coarse.

 

The machine takes a long time to

The machine's water circuit is obstructed

Descale the machine.

warm up or the amount of water

by limescale build-up

 

dispensed from the wand is too

 

 

little.

 

 

The brew group does not come

The brew group is out of place.

Turn the machine on. Close the service door.

out.

 

The brew group is automatically placed in

 

 

the correct position.

 

The dregdrawer is inserted.

Remove the dregdrawer first, then the brew

 

 

group.

The machine grinds the coffee beans but no coffee comes out.

(see note)

Water tank is empty.

Fill the water tank and prime the circuit

 

(section 4.4).

The brew group is dirty.

Clean the brew group (section 9.1).

The circuit is not primed.

Prime the circuit again by dispensing hot

 

water from the hot water/steam wand.

 

Rare event that occurs when the

Brew a few coffees as described in section

 

machine is automatically adjusting the

5.1.

 

dose.

 

 

The dispensing spout is dirty.

Clean the dispensing spout.

The coffee is too weak.

Rare event that occurs when the

Brew a few coffees as described in section

(see note)

machine is automatically adjusting the

5.1.

 

dose.

 

Coffee is brewed slowly.

The coffee grind is too fine.

Change coffee blend or adjust the grind

(see note)

 

(section 5.2).

 

The water circuit is not primed.

Prime the circuit again by dispensing hot

 

 

water from the hot water/steam wand.

 

The brew group is dirty.

Clean the brew group (section 9.1).

Coffee leaks out of the dispensing

The dispensing spout is clogged.

Clean the dispensing spout and its holes.

spout

 

 

Note: These problems can be considered normal if the coffee blend has been changed or if the machine has just been installed; in this case wait until the machine performs a self-adjusting operation as described in section 5.1.

Please contact customer service for any problems not covered in the above table or when the suggested solutions do not solve the problem.

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Saeco Coffee Makers PLUS manual Machine Actions Causes Solutions, Problems, CausesSolutions, Operation, See note

PLUS specifications

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