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| CONDITION | SUGGESTED SOLUTIONS |
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Misformed | • If characters are improperly formed and | ||
characters | producing hollow images, the paper stock | ||
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| may be too slick. Try a different paper. See |
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| page 25. |
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| CONDITION | SUGGESTED SOLUTIONS |
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Solid Color or | • The toner cartridge may not be installed | ||
Black pages | properly. Remove the cartridge and reinsert | ||
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| it. |
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| A | • The toner cartridge may be defective and |
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| need replacing. Remove the toner cartridge | |
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| and install a new one. See page 35. | |
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| • The machine may require repair. Contact a | |
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| service representative. | |
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Page skew
AaBbCc
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•Ensure that the paper is loaded properly.
•Check the paper type and quality. See page 25.
•Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack.
Loose toner | • Clean the inside of the machine. See page | |
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| 32. |
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•Check the paper type and quality. See page 25.
• | Remove the toner cartridge and install a |
| new one. See page 35. |
• | If the problem persists, the machine may |
| require repair. Contact a service |
| representative. |
Curl or wave | • Ensure that the paper is loaded properly. |
| • Check the paper type and quality. Both high |
| temperature and humidity can cause paper |
| curl. See page 25. |
| • Turn over the stack of paper in the tray. Also |
| try rotating the paper 180° in the tray. |
Wrinkles or creases • Ensure that the paper is loaded properly.
•Check the paper type and quality. See page 25.
•Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts | • Check for leaking toner. Clean the inside of |
are dirty | the machine. See page 32. |
Character Voids |
| Character voids are white areas within parts of | ||
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| characters that should be solid black: |
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| A |
| • If you are using transparencies, try another |
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| type of transparency. Because of the | |
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| composition of transparencies, some | |
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| character voids are normal. | |
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| • You may be printing on the wrong surface | |
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| of the paper. Remove the paper and turn it | |
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| around. | |
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| • The paper may not meet paper |
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| specifications. See page 25. |
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Horizontal stripes |
| If horizontally aligned black streaks or smears | ||
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| appear: |
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| AaBbCc |
| • The toner cartridge may be installed |
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| improperly. Remove the cartridge and | |
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| AaBbCc |
| reinsert it. |
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| AaBbCc |
| • The toner cartridge may be defective. |
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| AaBbCc |
| Remove the toner cartridge and install a |
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| new one. See page 35. | |
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| AaBbCc |
| • If the problem persists, the machine may |
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| require repair. Contact a service |
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| representative. |
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Curl |
| If the printed paper is curled or paper does not | ||
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| feed into the machine: |
•Turn over the stack of paper in the tray.
Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go to printer properties, click Paper tab, and set type to Thin Paper. Refer to the Software section for details.
An unknown image | Your printer is probably being used at an | |
repetitively appears | altitude of 1,000 m (3,281 ft) or above. | |
on a next few | The high altitude may affect the print quality | |
sheets or loose | such as loose toner or light imaging. You can | |
toner, light print, or | set this option through Printer Settings Utility | |
contamination | or Printer tab in printer driver’s properties. See | |
page 24. | ||
occurs. | ||
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44_Troubleshooting
