Samsung CLP-310N, CLP-310XAA manual Solving Other Problems, Paper feeding, Printing problems

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper feeding

CONDITION	SUGGESTED SOLUTIONS
Paper is jammed	Clear the paper jam. See page 39.
during printing.
Paper sticks	• Ensure there is not too much paper in the tray.
together.	The tray can hold up to 150 sheets of paper,
	depending on the thickness of your paper.
	• Make sure that you are using the correct type
	of paper. See page 30.
	• Remove paper from the tray and flex or fan the
	paper.
	• Humid conditions may cause some paper to
	stick together.
Multiple sheets of	• Different types of paper may be stacked in the
paper do not feed.	tray. Load paper of only one type, size, and
	weight.
	• If multiple sheets have caused a paper jam,
	clear the paper jam. See page 39.
Paper does not feed	• Remove any obstructions from inside the
into the machine.	machine.
	• Paper has not been loaded correctly. Remove
	paper from the tray and reload it correctly.
	• There is too much paper in the tray. Remove
	excess paper from the tray.
	• The paper is too thick. Use only paper that
	meets the specifications required by the
	machine. See page 25.
The paper keeps	• There is too much paper in the tray. Remove
jamming.	excess paper from the tray. If you are printing
	on special materials, load only one size of print
	media at a time in the tray.
	• An incorrect type of paper is being used. Use
	only paper that meets the specifications
	required by the machine. See page 26.
	• There may be debris inside the machine. Open
	the front cover and remove the debris.
Envelopes skew or	Ensure the paper guides are against both sides of
fail to feed correctly.	the envelopes.

Printing problems

CONDITION	POSSIBLE	SUGGESTED SOLUTIONS
	CAUSE
The machine	The machine is not	Check the power cord
does not print.	receiving power.	connections. Check the
		power switch and the power
		source.
	The machine is not	Select Samsung CLP-310
	selected as the	Series as your default printer
	default printer.	in your Windows.

•Check the machine for the following:

•The front cover is not closed. Close the cover.

•Paper is jammed. Clear the paper jam. See page 39.

•No paper is loaded. Load paper. See page 28.

•The toner cartridge is not installed. Install the toner cartridge.

•If a system error occurs, contact your service representative.

	The connection	Disconnect the printer cable
	cable between the	and reconnect it.
	computer and the
	machine is not
	connected properly.
	The connection	If possible, attach the cable
	cable between the	to another computer that is
	computer and the	working properly and print a
	machine is	job. You can also try using a
	defective.	different printer cable.
	The port setting is	Check the Windows printer
	incorrect.	setting to make sure that the
		print job is sent to the correct
		port. If the computer has
		more than one port, make
		sure that the machine is
		attached to the correct one.
	The machine may	Check the printer properties
	be configured	to ensure that all of the print
	incorrectly.	settings are correct.
	The printer driver	Repair the printer software.
	may be incorrectly	See the Software section.
	installed.
	The machine is	Check the LEDs status on
	malfunctioning.	the control panel to see if the
		machine is indicating a
		system error.
The machine	Paper size and	Set the correct paper size in
does not print	paper size setting do	the custom in the paper tab in
special sized	not match.	the printer properties.
paper such as a
billing paper.

Troubleshooting_ 41