Samsung CLP-650 Series Vertical lines, Color or Black background, Curl or wave, Page skew, Toner smear, Vertical repetitive defects, Background scatter, Misformed characters, Wrinkles or creases

Solving Problems

Vertical lines

If black vertical streaks appear on the page:

• A toner cartridge has probably been scratched.

Remove the toner cartridge and install a new one.

See page 6.4.

If white vertical lines appear on the page:

• Clean the inside of the printer. See “Cleaning the

Inside of the Printer” on page 6.8. If you still have

the same problems, replace the toner cartridge with

a new one. See page 6.4.

Color or Black background

If the amount of background shading becomes

unacceptable, the procedures below may fix the

problem.

• Change to lighter we ight paper. See “Paper

Specifications” on page 10.1.

• Check the printer's environment; very dry (low

humidity) or high humidity (higher than 80% RH)

conditions can increas e the amount of background

shading.

• Remove one of the old t oner cartridges and install a

new one.

Toner smear

• Clean the inside of the printer. See “Cleaning the

Inside of the Printer” on page 6.8

• Check the paper type and quality. See “Paper

Specifications” on page 10.1.

• Remove the paper transfer belt and install a new

one. See “Replacing the Paper Transfer Belt” on

page 6.5.

Vertical repetitive defects

If marks repeatedly appear on the printed side of the

page at even intervals:

• Clean the inside of the printer. See “Cleaning the

Inside of the Printer” on page 6.8. After cleaning

the inside of the printer, if you still have the same

problems, install a new toner cartridge of the

problem color. See “Replacing Toner Cartridges” on

page 6.4.

• Parts of the print er may have toner on them. If the

defects occur on the back of the page, the problem

will likely correct itself after a few more pages.

• The fusing assembly may be damaged. Contact a

service representative.

Problem Solution

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Background scatter

Background scatter results from bits of toner

distributed on the printed page.

• The paper may be too damp. Try printing with a

different batch of paper. Do not open packages of

paper until necessary so that the paper does not

absorb too much moisture.

• If background scatter occurs on an envelope,

change the printing layout to avoid printing over

areas that have overlapping seams on the reverse

side. Printing on seams can cause problems.

• If background scatter covers the entire surface area

of a printed page, adjust the print resolution

through your software application or via the printer

properties window.

Misformed characters

• If characters ar e improperly formed and producing

hollowed images, the paper stock may be too slick.

Try a different paper. See “Paper Specifications” on

page 10.1.

• If characters ar e improperly formed and producing

a wavy effect, the scanner unit may need service.

Verify that it also occurs on a demo page. See

page 2.8. For service, contact a service

representative.

Page skew

• Ensure that the paper is loaded properly.

• Check the paper type and quality. See “Paper

Specifications” on page 10.1.

• Ensure that the paper or other mater ial is loaded

correctly and the guides are not too tight or too

loose against the paper stack.

Curl or wave

• Ensure that the paper is loaded properly.

• Check the paper type and quality. Both high

temperature and high humidity can cause paper

curl. See “Paper Specifications” on page 10.1.

• Turn the stack of paper over in the tray. Also try

rotating the paper 180° in the tray.

Wrinkles or creases

• Ensure that the paper is loaded properly.

• Check the paper type and quality. See “Paper

Specifications” on page 10.1.

• Turn the stack of paper over in the paper tray. Also

try rotating the paper 180° in the tray.

Problem Solution

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