Samsung CLP-650 Series manual Common Windows Problems Common PS Errors, Common Macintosh Problems

Common Windows Problems

Common PS Errors

						The following situations are PS language specific and may occur
						when several printer languages are being used.
Problem				Possible Cause and Solution
“File in Use” message			Exit all software applications. Remove all software			NOTE: To receive a printed or screen displayed message when
						PS errors occur, open the Print Options window and click the
appears during			from the StartUp Group, then restart Windows.
						desired selection next to the PostScript errors section.
installation.			Reinstall the printer driver.
“Error Writing to LPTx”			• Ensure that all cables are connected correctly
message appears.			and the printer is on.
			• If bi-directional communication is not turned on		Message		Status	Do this...
			in the driver, it will also cause this message.
					PostScript file		The PostScript driver	• Reinstall the PS driver,
“General Protection			Close all other applications, reboot Windows and		can not be		may not be installed	referring to Software
Fault”, “Exception OE”,			try printing again.		printed.		correctly.	Section.
							Or a problem has	• Print a configuration page
“Spool32”, or “Illegal
							occurred in the	and verify that the PS version
Operation” messages
							PostScript DIMM.	is available for printing.
appear.
								• If the problem persists,
								contact a service
“Fail To Print”, “A printer			These messages may appear during printing. Just
								representative.
timeout error occurred.”			keep waiting until the printer finishes printing. If
messages appear.			the message appears in standby mode or after		“This job		The pure binary data	Open the Properties of the
			printing has been completed, check the		contains binary		option is not	PostScript driver, click on
			connection and/or whether an error has occurred.		data...” message		supported by the	PostScript, and click on
					appears.		PostScript driver.	Advanced. The pure binary
								data option is not supported.
		NOTE: Refer to the Microsoft Windows 98SE/Me/NT 4.0/2000/						Choose another.
		2003/XP User’s Guide that came with your PC for further
		information on Windows error messages.			A PS error page		Print job may not be	Make sure that the print job is
					prints.		PS.	a PS job. Check to see whether
								the software application
								expected a setup or PS header
								file to be sent to the printer.
		Common Macintosh Problems
					The optional		The printer driver has	Open the PostScript driver
					Tray2 is not		not been configured	properties and set the Option
	Problem			Possible Cause and Solution	selected in the		to recognize the	Tray item of the Device
					driver.		optional Tray2.	option to Installed.
The printer does not print a				You should change the Print Method
					In Windows NT		In some programs,	Open the PS driver properties
document from Acrobat Reader.				option to Print as Image when you
					4.0/2000/XP,		such as Acrobat	and click the Advanced tab.
				print from Acrobat Reader.
					when you select		Reader, Adobe	Set the Color Mode under the
The document has printed, but				Update your Mac OS to OS 10.3.3 or	Black & White		Photoshop, and	Printer Features option to
					in the Color		CorelDraw, the Color	Gray.
the print job has not				higher.
					option of the		option may not be
disappeared from the spooler in
					paper/quality		available.
Mac OS 10.3.2.
					properties, the
					document prints
The printer does not print a				You should change the data type option
					in color instead
document from Illustrator on IPP				to binary of Adobe Illustrator print menu.	of in the black
printing.				Or you can use Appletalk printing.	and white.
					When print a		The resolution setting	Make sure that the resolution
					document in		in the printer driver	setting in your printer driver
					Macintosh with		may not be matched	matches that in Acrobat
					Acrobat Reader		with that in Acrobat	Reader.
					6.0 or higher,		Reader.
					colors print
					incorrectly.

7.17

Solving Problems