Troubleshooting

Before contacting a Samsung Service Center, please attempt the following solutions. Some situations may not apply to your headset.

Your headset does not turn on

When the battery is completely discharged, your headset will not turn on. Charge the battery completely before turning on the headset.

The battery does not charge properly (For Samsung-approved USB cables and chargers)

Ensure that the USB cable or the charger is connected properly.

If the problem is still not resolved, contact a Samsung Service Center.

Another Bluetooth device cannot locate your headset

•Ensure that your headset is in Bluetooth pairing mode.

•Restart your headset and search for the headset again.

•Ensure that your headset and the other Bluetooth device are within the Bluetooth connection range (10 m).

If the tips above do not solve the problem, contact a Samsung Service Center.

Your headset cannot connect to another Bluetooth device

•Ensure that your headset and the other Bluetooth device are within the maximum Bluetooth range (10 m).

•On the device you want to connect with, disconnect all paired devices and try to connect again.

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