Troubleshooting

Bluetooth connection is often disconnected

•If there are obstacles between the devices, the operating distance may be reduced.

•Ensure that your headset and the other Bluetooth device are within the maximum Bluetooth range (10 m).

•When using the headset with other Bluetooth devices, the connection may be affected by electromagnetic waves. Use the headset in environments with fewer wireless devices present.

You cannot hear others speaking

•Adjust the headset volume.

•Adjust the volume on the connected device when you cannot hear sounds on your headset at full volume.

Sound echoes during a call

Adjust the volume by dragging your finger upwards or downwards on the touchpad, or move to another area.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

Audio quality is poor

•Wireless network services may be disabled due to issues with the service provider’s network. Ensure to keep the headset away from electromagnetic waves.

•Ensure that your headset and the other Bluetooth device are within the maximum Bluetooth range (10 m).

•You may experience drops in volume or noise depending on the connected device’s volume. To avoid this, appropriately adjust the connected device’s sound.

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