Samsung RF28HMELBSR/ML manual Checkpoints

CHECKPOINTS

Please read through the checkpoints below before contacting the service center.

PROBLEM	ACTION
I couldn't find the	• The Samsung Smart Home app is available only on Android OS 4.0 (ICS) or higher
Samsung Smart	devices.
Home app at
Google Play.
I installed the	• The Samsung Smart Home app is available only with Samsung smart devices
refrigerator app	released in 2014.
from Google
Play but it failed
to monitor the
refrigerator.
I installed the	• Refer to the user manual of the refrigerator and configure the network settings via
Samsung Smart	Easy Connection.
Home app but it
failed to connect
to my refrigerator.
Login fails with my	• To run the app, you must have a registered Samsung account.
Samsung account.	You can use your current Samsung account if you already have one, or create a new
	one.
	• Check the Internet connection status
An error message	• Easy Connection may fail temporarily because of the distance between devices or
appears while I	because there are obstacles in-between.
make a connection	Try again later.
using Easy
Connection.
I wanted to	• Make sure the Internet connection is established.
monitor my home	Restart the Samsung Smart Home app, or reconnect/restart the wired/wireless router
refrigerator but	or modem.
couldn't access it.	Unplug the refrigerator's power cable from the wall socket and turn it on again after a
	few minutes.
The refrigerator is	• Restart the Samsung Smart Home app, or reconnect/restart the wired/wireless router
connected to the	or modem.
smartphone but	Unplug the refrigerator's power cable from the wall socket and plug it in again after a
remote access	few minutes.
doesn't work.
Kitchen Phone	• Make sure the Samsung Smart Home Refrigerator app is running. Make sure both the
does not function	refrigerator and the smartphone are connected to the same router or modem.
at all.	Kitchen Phone functions properly only if the two devices are connected to the same
	router or modem.
	Kitchen Phone is available on Android 4.4 (Kitkat), which is optimized for Samsung
	smartphones (Galaxy S and Note series).
Phone Mirroring	• Make sure the Samsung Smart Home Refrigerator app is running. Make sure both the
does not function	refrigerator and the smartphone are connected to the same router or modem.
at all.	Phone Mirroring functions properly only if the two devices are connected to the same
	router or modem.
	Phone Mirroring is available on Android 4.4 (Kitkat), which is optimized for Samsung
	smartphones (Galaxy S and Note series).
	English - 115

SAMSUNG SMART HOME SETTING GUIDE

DA68-03055C-01.indb 115 2015. 10. 6.

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