CHECKPOINTS
Please read through the checkpoints below before contacting the service center.
PROBLEM | ACTION | |
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I couldn't find the | • The Samsung Smart Home app is available only on Android OS 4.0 (ICS) or higher | |
Samsung Smart | devices. | |
Home app at |
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Google Play. |
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I installed the | • The Samsung Smart Home app is available only with Samsung smart devices | |
refrigerator app | released in 2014. | |
from Google |
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Play but it failed |
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to monitor the |
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refrigerator. |
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I installed the | • Refer to the user manual of the refrigerator and configure the network settings via | |
Samsung Smart | Easy Connection. | |
Home app but it |
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failed to connect |
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to my refrigerator. |
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Login fails with my | • To run the app, you must have a registered Samsung account. | |
Samsung account. | You can use your current Samsung account if you already have one, or create a new | |
| one. | |
| • Check the Internet connection status | |
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An error message | • Easy Connection may fail temporarily because of the distance between devices or | |
appears while I | because there are obstacles | |
make a connection | Try again later. | |
using Easy |
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Connection. |
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I wanted to | • Make sure the Internet connection is established. | |
monitor my home | Restart the Samsung Smart Home app, or reconnect/restart the wired/wireless router | |
refrigerator but | or modem. | |
couldn't access it. | Unplug the refrigerator's power cable from the wall socket and turn it on again after a | |
few minutes. | ||
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The refrigerator is | • Restart the Samsung Smart Home app, or reconnect/restart the wired/wireless router | |
connected to the | or modem. | |
smartphone but | Unplug the refrigerator's power cable from the wall socket and plug it in again after a | |
remote access | few minutes. | |
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doesn't work. |
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Kitchen Phone | • Make sure the Samsung Smart Home Refrigerator app is running. Make sure both the | |
does not function | refrigerator and the smartphone are connected to the same router or modem. | |
at all. | Kitchen Phone functions properly only if the two devices are connected to the same | |
| router or modem. | |
| Kitchen Phone is available on Android 4.4 (Kitkat), which is optimized for Samsung | |
| smartphones (Galaxy S and Note series). | |
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Phone Mirroring | • Make sure the Samsung Smart Home Refrigerator app is running. Make sure both the | |
does not function | refrigerator and the smartphone are connected to the same router or modem. | |
at all. | Phone Mirroring functions properly only if the two devices are connected to the same | |
| router or modem. | |
| Phone Mirroring is available on Android 4.4 (Kitkat), which is optimized for Samsung | |
| smartphones (Galaxy S and Note series). | |
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| English - 115 |
GUIDE SETTING HOME SMART SAMSUNG
2015. 10. 6. �� 11:03 |