Troubleshooting
6.3.5 Multi-Feeding
•Description Multiple sheets of paper are fed at once.
| Check and Cause |
| Solution |
1. | Check that the paper size guides are set correctly | 1. Adjust paper guides. | |
| (cassette and MPF tray). |
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2. | Solenoid malfunction (the solenoid does not work | 2. | Replace the solenoids or PBA as appropriate. |
| properly). |
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3. | Friction Pad is contaminated. | 3. | Clean the friction pad rubber with a soft cloth |
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| dampened with IPA (Isopropyl Alcohol) or water. |
4. Paper has a rough surface texture.
4. Use paper with a smother surface finish.
6.3.6 Paper rolled in the fuser
| • Description | Paper rolled around fuser rollers or ‘Concertina’ jam | |
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| Check and Cause | Solution |
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1. | Contamination of the pressure roller or heat roller. | 1. After disassembling the fuser, clean contamination | |
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| from between the heat roller and the thermistor and |
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| also clean contamination from the pressure roller. |
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| Clean the surface of the rollers with IPA or water |
2. | Damaged or deformed ribs, claws or springs. | 2. Check for damage or deformation of the print claws | |
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| and the holder plate claws, and repair or replace as |
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| appropriate. |
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Samsung Electronics
