Troubleshooting
6.6 Software Problems – Causes and Solutions
6.6.1 The printer is not working (1)
• Description | While Power turned on, the printer is not working in the printing mode. | |
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| Check and Cause | Solution |
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1. Run | 1. If the test print works that means there are no | |
test page. (Menu, Enter, Enter). | problems in the printer itself. If the test printing does | |
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| not work that means the printer is faulty and the |
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| problem is not due to computer software or driver |
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| settings. |
2. Check that the PC and the printer are properly | 2. Replace the printer cable. If the problem is not | |
connected and that the toner cartridge installed | solved even after the cable is replaced, check the | |
correctly. |
| amount of the remaining toner. (refer to Toner |
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| Cartridge Service |
3. Check that the printer cable is directly connected to the | 3. If you have other devices that need to share the | |
printer. |
| printer port try temporarily disconnecting these |
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| devices 9and perhaps even uninstalling their dri- |
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| vers) to ensure the printer works by itself. If you are |
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| using a USB hub try connecting directly to the back |
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| of the PC instead. |
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6.6.2 Abnormal Printing
• Description
Printing does not work – even after replacing the cable Printer does not work at all or strange fonts are printed,
Check and Cause | Solution |
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1. Set up the parallel port using CMOS SETUP. | 1. Ensure that ECP (best) or SPP is selected in the |
| CMOS (BIOS) setup. |
2. Printer Driver Error. | 2. Ensure that the correct driver is loaded. Use the |
| driver supplied on the CD or downloaded from the |
| Samsung web site. DO NOT use the Microsoft |
| driver supplied with the Windows operating system. |
| If the printer is a GDI or SPL type printer ensure that |
| ALL OTHER GDI or SPL drivers are uninstalled as |
| Windows allows only 1 of this type of driver to be |
| loaded. |
3. Error message “insufficient memory”. | 3. Delete any unnecessary files to secure enough |
(The printing job sometimes stops due to insufficient | space on the hard disk and start the print job again. |
virtual memory, this is caused by insufficient space on |
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the hard disk.) |
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Samsung Electronics
