6.6.2 Abnormal Printing

• Description Printing does not work – even after replacing the cable
Printer does not work at all or strange fonts are printed,
Check and Cause Solution
1. Set up the parallel port using CMOS SETUP.
2. Printer Driver Error.
3. Error message “insufficient memory”.
(The printing job sometimes stops due to insufficient
virtual memory, this is caused by insufficient space on
the hard disk.)
1. Ensure that ECP (best) or SPP is selected in the
CMOS (BIOS) setup.
2. Ensure that the correct driver is loaded. Use the
driver supplied on the CD or downloaded from the
Samsung web site. DO NOT use the Microsoft
driver supplied with the Windows operating system.
If the printer is a GDI or SPLtype printer ensure that
ALLOTHER GDI or SPL drivers are uninstalled as
Windows allows only 1 of this type of driver to be
loaded.
3. Delete any unnecessary files to secure enough
space on the hard disk and start the print job again.
Samsung Electronics
Service Manual
Troubleshooting
6-24
6.6 Software Problems – Causes and Solutions

6.6.1 The printer is not working (1)

• Description While Power turned on, the printer is not working in the printing mode.
Check and Cause Solution
1. Run Self-Test Mode: using the menu buttons print the
test page. (Menu, Enter, Enter).
2. Check that the PC and the printer are properly
connected and that the toner cartridge installed
correctly.
3. Check that the printer cable is directly connected to the
printer.
1. If the test print works that means there are no
problems in the printer itself. If the test printing does
not work that means the printer is faulty and the
problem is not due to computer software or driver
settings.
2. Replace the printer cable. If the problem is not
solved even after the cable is replaced, check the
amount of the remaining toner. (refer to Toner
Cartridge Service 7-6, Page 7-25)
3. If you have other devices that need to share the
printer port try temporarily disconnecting these
devices 9and perhaps even uninstalling their dri-
vers) to ensure the printer works by itself. If you are
using a USB hub try connecting directly to the back
of the PC instead.