Troubleshooting and MaintenanceTroubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the
on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).
Solutions and explanations
The TV is not powered on.
Make sure that the power cord is connected and that the remote has live batteries and
is functioning properly. If the power cord is properly connected and the remote control is
operating normally, there might arise a problem with the antenna cable connection, or the
The TV won’t turn on.
Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
Make sure that the wall outlet is working.
Try pressing the Pbutton on the TV to make sure that the problem is not with the remote. If
the TV turns on, refer to “The remote control does not work” below.
There is no picture/video.
Check the cable connections. Remove and reconnect all cables connected to the TV and
Set the video outputs of your external devices
the TV's input connections. For example, if an external device’s output is HDMI, connect it to
an HDMI input on the TV.
Make sure that your connected devices are powered on.
Be sure to select the correct input source.
Reboot the connected device by unplugging it and reconnecting the device's power cable.
The remote control does
Replace the remote control batteries. Make sure that the batteries are installed with their poles
Clean the sensor’s transmission window on the remote.
Try pointing the remote directly at the TV from 1.5~1.8 m away.
The Cable or
Programme the cable or
remote control doesn’t
turn on/off the TV or
adjust the volume.
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