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Samsung SLM3820DWXAA, SLM3320NDXAA manual Troubleshooting

Models: SLM3320NDXAA SLM3320ND SLM3820DWXAA

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6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

•	Paper feeding problems	235
• Power and cable connecting problems		236
•	Printing problems	237
•	Printing quality problems	241
•	Operating system problems	249

For errors that occur during the wireless software installation and settings, refer to the troubleshotting section in the wireless setting chapter (see "Troubleshooting for wireless network" on page 165).

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Samsung SLM3820DWXAA, SLM3320NDXAA manual Troubleshooting

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendly Convenience Supports various wireless network setting method Features by models Operating System PS printer drivera Select Software to Install windowSyncThru Admin Web Service XPS printer drivera Samsung Easy Printer Manager Optional tray Tray2 AirPrint Google Cloud Print Useful to know Machine does not print Conventions About this user’s guideGeneral icons Icon Text Description Safety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Machine overview Components Front view Rear view Control panel overview M332xND/M382xD M382xND/M382xDW/M402xND Turning on the machine Installing the driver locally Accessories Run WindowsCollection Program optional. Then, click Next From the Windows 8 Start Screen Reinstalling the driver Click Programs and Features Menu Overview and Basic Setup Machine’s basic settings Accessing the menu Menu overview Menu overview Stored Job Wi-Fi Direct Wi-Fi Signal CLR Wi-Fi SetSecured Job Overwrite Machine’s basic settings Press System Setup Machine’s basic settings Paper length guide Media and trayTray overview Paper width guide Loading paper in the tray Tray 1 / optional tray Tips on using the Multi-purpose or Manual feeder tray Multi-purpose or Manual feeder tray Media and tray Types Tray Optional traya Multi-purpose or Manager select Switch to advanced mode Device SettingsPrinting on special media Plain Envelope Transparency Labels Preprinted paper Card stock/ Custom-sized paper Setting the paper size and type Glossy PhotoPress Paper Size or Paper Type Using the output support Basic printing Printing Canceling a print job Opening printing preferencesClick Properties or Preferences Using a favorite setting Using help Setting Eco mode on the control panel Eco printing Setting eco mode on the driver Eco optionsResult simulator Starting secure printing from the SyncThru Web Service Settings Machine Settings System Ram DiskSecure printing Maintenance Ordering supplies and accessories Available consumables Available consumables Connector f Available accessoriesAccessory Function Part name Memory module a Optional tray b Available maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner M3320/M3820/M4020 series M3325/M3825/M4025 series Replacing the toner cartridge Toner cartridge M3320 M3820 M4020 series M3325 M3825 M4025 series Replacing the imaging unit M3325/M3825/M4025 series Imaging unit Installing accessories PrecautionsSetting Device Options Password Encryption Select Device Options Upgrading a memory module Installing accessories Monitoring the supplies life Setting the toner/imaging unit low alert Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Tray Optional tray Clearing paper jams M332xND/M382xD series Manual feeder/multi-purpose tray M382xND/M382xDW/M402xND series Inside the machine M3320/M3820/M4020 series M3325/M3825/M4025 series Exit area Clearing paper jams Duplex unit area Clearing paper jams Understanding the status LED Color of the LED indicates the machines current status Machine is in power save mode Status Red Understanding the status LED Understanding display messages Paper Jam-related messages Toner-related messages Imaging unit-related messages Message Meaning Suggested solutions Not InstalledMessage Meaning Suggested solutions Replace new Image unit Tray-related messages Network-related messagesMisc. messages Fuser Soon Message Meaning Suggested solutions Output bin FullRemove paper Tray1 roller Appendix Specifications General specifications Specifications Print media specifications Minimum Size custom e, f Multi-purposeor manual Maximum size custom Microsoft Windows System requirements Mac Linux Unix Items Requirements Free HDD space GB 2 GBItems Requirements Network environment Items Specifications Network interfaceWireless security Network operating system Laser safety statement Regulatory information Ozone safety Recycling Power saver China only Applicable in countries with separate collection systems United States of America onlyFCC information to the user United States of America Canadian radio interference regulationsFederal Communications Commission FCC Intentional emitter per FCC Part FCC Statement for Wireless LAN use Russia only Germany only Replacing the Fitted Plug for UK Only Important warningTurkey only Thailand only Green and Yellow Earth Approvals and Certifications EC CertificationDeclaration of conformity European countries Israel only Regulatory compliance statements Wireless guidanceEuropean states qualified under wireless approvals European states with restrictions on use Regulatory information China only Copyright REV.1.00 Advanced Advanced 230 Software Installation Installation for Mac Click ContinueType and click Continue Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a Network- Connected Machine SyncThru Web Admin Service SyncThru Web ServiceSetIP wired network setup Printing a network configuration report Wired network setupIPv4 configuration using SetIP Windows Setting IP address IPv4 configuration using SetIP Mac Network manager before proceeding Set IP Address button Open /opt /Samsung /mfp /share /utilsReport Installing driver over the network Software to Install window Read and accept The software End User License Agreement From Charms, select Settings Change PC settings Devices Silent installation ModeCommand-line Parameters Click Add a device Command- line Definition Description Mac Opens Printers and FaxesPrinters and Faxes folder Continue Install the Linux driver and add network printerLinux Click IP and select HP Jetdirect Socket in Protocol Installing the Unix printer driver package Add a network printer Accept printername Enable printername Uninstalling the printer driver packageSetting up the printer It will open the Uninstall Printer Wizard Installing driver over the network Activating IPv6 IPv6 configurationDHCPv6 address configuration From the control panel From the SyncThru Web Service ID admin Password sec00000Settings IPv6 address configuration Understanding your network type Wireless network setupWireless network name and network password Getting started Introducing wireless set up methods Mac user, see Access point via USB cable recommended on Wi-Fi Direct setup Items to prepare Using the WPS buttonNetwork Wi-Fi WPS Choosing your type Connecting in PBC mode Connecting in PIN modeMachines with a display screen Machines without a display screen Canceling the connection process Re-connecting to a networkDisconnecting from a network Using the menu button Items to prepare Access point via USB cable recommendedSetup using Windows Creating the infrastructure network Operation Mode Select Infrastructure Ad hoc via USB cable Finish Operation Mode Select ad hoc Creating the ad hoc network in Windows Setup using Mac For the Dhcp methodFor the Static method Current settings. Recommended. Then, click Next Cable between the computer and machine Creating the ad hoc network in Mac WEP Key Index Using a network cable Quit Configuring the machine’s wireless network Printing a network configuration reportIP setting using SetIP Program Windows Using SyncThru Web Service Click Wireless Wizard Turning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printingClick Wireless Custom From the USB cable-connected computerrecommended Setting up Wi-Fi DirectMenu Network Wi-Fi Wi-Fi Direct on the control panel From the machine Machines with a display screen Troubleshooting for wireless network Setting up the mobile deviceProblems during setup or driver installation From the network-connected computer Connecting Failure Ssid Not Found Connecting Failure Connected Wired Network Connecting Failure Invalid SecurityConnecting Failure General Connection Error Connecting Failure Assigning the IP address Other problems Wireless network setup Samsung MobilePrint Supported Mobile OSSupported devices Printing via AirPrint Setting up AirPrintAirPrint Click AirPrint AirPrint Google Cloud Print Registering your Google account to the printerClick Register Click Manage your printers Printing with Google Cloud PrintClick Finish printer registration Tap Click here to Print Select Print with Google Cloud Print Useful Setting Menus Before you begin reading Before you begin reading a chapter Information Account Layout Portrait Orientation Landscape DescriptionLong Edge Duplex Short Edge Paper MP Tray/ Tray Graphic System Setup Clock Mode aDate & Time a SkipBlankPage Auto Power Off On Timeout Emulation Option Description Wi-FiNetwork TCP/IP IPv4 TCP/IP IPv6 You can activate or deactivate the following protocols Job Management Special Features Altitude adjustment Keypad letters and numbers Entering various charactersEntering alphanumeric characters Key Assigned numbers, letters, or characters Setting your machine as a default machine Printing featuresChanging the default print settings Select Control Panel Devices and Printers Using advanced print features Printing to a file PRN Understanding special printer features Poster Printing Booklet Printinga Double-sided Printing Description Document Watermark Deleting a Creating aEditing a watermark Overlay a Using a page overlay List boxPrinting Preferences window, click the Advanced tab Print Modeb Job Accountingb Printing What is Direct Printing Utility?Using Direct Printing Utility From the Start menu select Programs or All Programs Using the right-click menu Printing a documentMac printing Changing printer settings Printing multiple pages on one sheetPrinting on both sides of the paper Using help Printing from applicationsLinux printing Printing files Configuring Printer PropertiesOpen the Unified Driver Configurator Lp -d printer name -o option file name Unix printing Changing the machine settingsProceeding the print job General tab Text tab Printer-Specific Settings tabImage tab Margins tab Using optional device features From the printer driver Using optional device features Accessing management Samsung AnyWeb Print Accessing management tools From the Start menu, select Programs or All ProgramsFind Samsung Printers Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco Driver Using SyncThru Web Service Logging into SyncThru Web Service Settings tab Maintenance tabInformation tab Security tab Mail notification setup Setting the system administrator’s information Using SyncThru Web Service Using Samsung Easy Printer Manager Understanding Samsung Easy Printer Manager Advanced settings user interface overview Troubleshooting button This button opensTo the advanced settings user interface see Device Settings Alert Settings Windows onlyJob Accounting Preferences, click the Basic tab Printer Status button Using Samsung Printer StatusSamsung Printer Status overview Icon Mean Description User’s Guide OptionOrder Supplies Close Using Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Basic printing Printing from Windows Cancelling a print job Opening more settingsClick More settings Layout settings Eco settingsPaper settings Basic tab Security tab Scanning from Samsung Printer ExperienceScanning from Windows Job Accounting Click Scan and save the image Using the Linux Unified Driver Configurator Opening Unified Driver Configurator Shows all of the installed machines Printers configurationSwitches to Printers configuration Printers tab Classes tab Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Slow Half the page is blank Machine selects printPrint job is extremely Machine prints, but Blank Condition Possible cause Suggested solutionsPages print, but they are Photos is not good Printing problems Printing quality problems Condition Suggested solutions Light or faded print Dropouts ConditionToner specks White Spots Condition Suggested solutions Vertical lines Black or color backgroundToner smear Background scatter Characters or pictures Curl or wave Condition Suggested solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested solutions Loose toner Character voidsHorizontal stripes Repetitively appears on a few Condition Suggested solutions CurlAn unknown image Sheets Operating system problems Common Windows problems Common Mac problems Condition Suggested solutionsDuring cover page printing Cover Common Linux problems Common PostScript problems Country/Region Customer Care Center WebSite Cote D’ Ivoire Cyprus Hong Kong Nicaragua Russia AppleTalk Access point802.11 802.11b/g/n Collation DefaultCoverage Control Panel Duplex Dot Matrix PrinterDuty Cycle Ethernet EtherTalkEmulation Fuser Unit Halftone GatewayGrayscale Mass storage device HDD ITU-T No chart IPM MAC address Modem NetWare Originals Printer Driver ResolutionPostScript Print Media Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Machine overview 46 S Unix