230 | Samsung SLM3320NDXAA, SLM3820DWXAA specification

ADVANCED

Using Samsung Easy Printer Manager	219
Using Samsung Printer Status	222
Using Samsung Printer Experience	224
Using the Linux Unified Driver Configurator	230

6. Troubleshooting

Paper feeding problems	235
Power and cable connecting problems	236
Printing problems	237
Printing quality problems	241
Operating system problems	249

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Samsung SLM3320NDXAA, SLM3820DWXAA manual 230

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendly Convenience Supports various wireless network setting method Features by models Operating System PS printer drivera Select Software to Install windowSyncThru Admin Web Service XPS printer drivera Samsung Easy Printer Manager Optional tray Tray2 AirPrint Google Cloud Print Useful to know Machine does not print Conventions About this user’s guideGeneral icons Icon Text Description Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Machine overview Components Front view Rear view Control panel overview M332xND/M382xD M382xND/M382xDW/M402xND Turning on the machine Installing the driver locally Collection Program optional. Then, click Next Accessories RunWindows From the Windows 8 Start Screen Reinstalling the driver Click Programs and Features Menu Overview and Basic Setup Machine’s basic settings Accessing the menu Menu overview Menu overview Stored Job Wi-Fi Direct Wi-Fi Signal CLR Wi-Fi SetSecured Job Overwrite Machine’s basic settings Press System Setup Machine’s basic settings Paper length guide Media and trayTray overview Paper width guide Loading paper in the tray Tray 1 / optional tray Tips on using the Multi-purpose or Manual feeder tray Multi-purpose or Manual feeder tray Media and tray Types Tray Optional traya Multi-purpose or Manager select Switch to advanced mode Device SettingsPrinting on special media Plain Envelope Transparency Labels Preprinted paper Card stock/ Custom-sized paper Press Paper Size or Paper Type Setting the paper size and typeGlossy Photo Using the output support Basic printing Printing Click Properties or Preferences Canceling a print jobOpening printing preferences Using a favorite setting Using help Setting Eco mode on the control panel Eco printing Result simulator Setting eco mode on the driverEco options Secure printing Starting secure printing from the SyncThru Web ServiceSettings Machine Settings System Ram Disk Maintenance Ordering supplies and accessories Available consumables Available consumables Connector f Available accessoriesAccessory Function Part name Memory module a Optional tray b Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner M3320/M3820/M4020 series M3325/M3825/M4025 series Replacing the toner cartridge Toner cartridge M3320 M3820 M4020 series M3325 M3825 M4025 series Replacing the imaging unit M3325/M3825/M4025 series Imaging unit Setting Device Options Installing accessoriesPrecautions Password Encryption Select Device Options Upgrading a memory module Installing accessories Monitoring the supplies life Setting the toner/imaging unit low alert Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Tray Optional tray Clearing paper jams M332xND/M382xD series Manual feeder/multi-purpose tray M382xND/M382xDW/M402xND series Inside the machine M3320/M3820/M4020 series M3325/M3825/M4025 series Exit area Clearing paper jams Duplex unit area Clearing paper jams Understanding the status LED Color of the LED indicates the machines current status Machine is in power save mode Status Red Understanding the status LED Understanding display messages Paper Jam-related messages Toner-related messages Imaging unit-related messages Message Meaning Suggested solutions Not InstalledMessage Meaning Suggested solutions Replace new Image unit Misc. messages Tray-related messagesNetwork-related messages Fuser Soon Message Meaning Suggested solutions Output bin FullRemove paper Tray1 roller Appendix Specifications General specifications Specifications Print media specifications Minimum Size custom e, f Multi-purposeor manual Maximum size custom Microsoft Windows System requirements Mac Linux Items Requirements UnixItems Requirements Free HDD space GB 2 GB Network environment Items Specifications Network interfaceWireless security Network operating system Laser safety statement Regulatory information Ozone safety Recycling Power saver China only FCC information to the user Applicable in countries with separate collection systemsUnited States of America only United States of America Canadian radio interference regulationsFederal Communications Commission FCC Intentional emitter per FCC Part FCC Statement for Wireless LAN use Russia only Germany only Replacing the Fitted Plug for UK Only Important warningTurkey only Thailand only Green and Yellow Earth Declaration of conformity European countries Approvals and CertificationsEC Certification Israel only Regulatory compliance statements Wireless guidanceEuropean states qualified under wireless approvals European states with restrictions on use Regulatory information China only Copyright REV.1.00 Advanced Advanced 230 Software Installation Type and click Continue Installation for MacClick Continue Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Printing a network configuration report Wired network setupIPv4 configuration using SetIP Windows Setting IP address IPv4 configuration using SetIP Mac Network manager before proceeding Report Set IP Address buttonOpen /opt /Samsung /mfp /share /utils Installing driver over the network Software to Install window Read and accept The software End User License Agreement From Charms, select Settings Change PC settings Devices Silent installation ModeCommand-line Parameters Click Add a device Command- line Definition Description Printers and Faxes folder MacOpens Printers and Faxes Continue Install the Linux driver and add network printerLinux Click IP and select HP Jetdirect Socket in Protocol Installing the Unix printer driver package Add a network printer Accept printername Enable printername Uninstalling the printer driver packageSetting up the printer It will open the Uninstall Printer Wizard Installing driver over the network Activating IPv6 IPv6 configurationDHCPv6 address configuration From the control panel Settings From the SyncThru Web ServiceID admin Password sec00000 IPv6 address configuration Understanding your network type Wireless network setupWireless network name and network password Getting started Introducing wireless set up methods Mac user, see Access point via USB cable recommended on Wi-Fi Direct setup Items to prepare Using the WPS buttonNetwork Wi-Fi WPS Choosing your type Machines with a display screen Connecting in PBC modeConnecting in PIN mode Machines without a display screen Canceling the connection process Re-connecting to a networkDisconnecting from a network Using the menu button Items to prepare Access point via USB cable recommendedSetup using Windows Creating the infrastructure network Operation Mode Select Infrastructure Ad hoc via USB cable Finish Operation Mode Select ad hoc Creating the ad hoc network in Windows For the Static method Setup using MacFor the Dhcp method Current settings. Recommended. Then, click Next Cable between the computer and machine Creating the ad hoc network in Mac WEP Key Index Using a network cable Quit Configuring the machine’s wireless network Printing a network configuration reportIP setting using SetIP Program Windows Using SyncThru Web Service Click Wireless Wizard Click Wireless Custom Turning the Wi-Fi network on/offSetting the Wi-Fi Direct for mobile printing From the USB cable-connected computerrecommended Setting up Wi-Fi DirectMenu Network Wi-Fi Wi-Fi Direct on the control panel From the machine Machines with a display screen Troubleshooting for wireless network Setting up the mobile deviceProblems during setup or driver installation From the network-connected computer Connecting Failure Ssid Not Found Connecting Failure Connected Wired Network Connecting Failure Invalid SecurityConnecting Failure General Connection Error Connecting Failure Assigning the IP address Other problems Wireless network setup Supported devices Samsung MobilePrintSupported Mobile OS Printing via AirPrint Setting up AirPrintAirPrint Click AirPrint AirPrint Click Register Google Cloud PrintRegistering your Google account to the printer Click Manage your printers Printing with Google Cloud PrintClick Finish printer registration Tap Click here to Print Select Print with Google Cloud Print Useful Setting Menus Before you begin reading Before you begin reading a chapter Information Account Long Edge Duplex Short Edge LayoutPortrait Orientation Landscape Description Paper MP Tray/ Tray Graphic Date & Time a System SetupClock Mode a SkipBlankPage Auto Power Off On Timeout Emulation Option Description Wi-FiNetwork TCP/IP IPv4 TCP/IP IPv6 You can activate or deactivate the following protocols Job Management Special Features Altitude adjustment Keypad letters and numbers Entering various charactersEntering alphanumeric characters Key Assigned numbers, letters, or characters Setting your machine as a default machine Printing featuresChanging the default print settings Select Control Panel Devices and Printers Using advanced print features Printing to a file PRN Understanding special printer features Poster Printing Booklet Printinga Double-sided Printing Description Document Watermark Deleting a Creating aEditing a watermark Overlay a Printing Preferences window, click the Advanced tab Using a page overlayList box Print Modeb Job Accountingb Printing What is Direct Printing Utility?Using Direct Printing Utility From the Start menu select Programs or All Programs Mac printing Using the right-click menuPrinting a document Printing on both sides of the paper Changing printer settingsPrinting multiple pages on one sheet Linux printing Using helpPrinting from applications Printing files Configuring Printer PropertiesOpen the Unified Driver Configurator Lp -d printer name -o option file name Unix printing Changing the machine settingsProceeding the print job General tab Text tab Printer-Specific Settings tabImage tab Margins tab Using optional device features From the printer driver Using optional device features Accessing management Samsung AnyWeb Print Find Samsung Printers Accessing management toolsFrom the Start menu, select Programs or All Programs Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco Driver Using SyncThru Web Service Logging into SyncThru Web Service Information tab Security tab Settings tabMaintenance tab Mail notification setup Setting the system administrator’s information Using SyncThru Web Service Using Samsung Easy Printer Manager Understanding Samsung Easy Printer Manager To the advanced settings user interface see Advanced settings user interface overviewTroubleshooting button This button opens Job Accounting Device SettingsAlert Settings Windows only Preferences, click the Basic tab Printer Status button Using Samsung Printer StatusSamsung Printer Status overview Icon Mean Description User’s Guide OptionOrder Supplies Close Printer Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Basic printing Printing from Windows Click More settings Cancelling a print jobOpening more settings Layout settings Eco settingsPaper settings Basic tab Security tab Scanning from Samsung Printer ExperienceScanning from Windows Job Accounting Click Scan and save the image Using the Linux Unified Driver Configurator Opening Unified Driver Configurator Shows all of the installed machines Printers configurationSwitches to Printers configuration Printers tab Classes tab Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Slow Half the page is blank Machine selects printPrint job is extremely Machine prints, but Blank Condition Possible cause Suggested solutionsPages print, but they are Photos is not good Printing problems Printing quality problems Condition Suggested solutions Light or faded print Dropouts ConditionToner specks White Spots Toner smear Condition Suggested solutions Vertical linesBlack or color background Background scatter Characters or pictures Curl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids Repetitively appears on a few Condition Suggested solutions CurlAn unknown image Sheets Operating system problems Common Windows problems During cover page printing Cover Common Mac problemsCondition Suggested solutions Common Linux problems Common PostScript problems Country/Region Customer Care Center WebSite Cote D’ Ivoire Cyprus Hong Kong Nicaragua Russia AppleTalk Access point802.11 802.11b/g/n Collation DefaultCoverage Control Panel Duty Cycle DuplexDot Matrix Printer Ethernet EtherTalkEmulation Fuser Unit Halftone GatewayGrayscale Mass storage device HDD ITU-T No chart IPM MAC address Modem NetWare Originals Printer Driver ResolutionPostScript Print Media Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Machine overview 46 S Unix