M332xND/M382xD series | Samsung SLM3320NDXAA, SLM3820DWXAA specs

Clearing paper jams

3

In the manual feeder/multi-purpose tray

M332xND/M382xD series

4. Troubleshooting 83

Image 83

Samsung SLM3320NDXAA, SLM3820DWXAA manual M332xND/M382xD series, Manual feeder/multi-purpose tray

Contents

User’s Guide Basic Appendix Introduction Environmentally friendly Key benefits Convenience Supports various wireless network setting method Operating System Features by models XPS printer drivera Samsung Easy Printer Manager Select Software to Install windowSyncThru Admin Web Service PS printer drivera AirPrint Google Cloud Print Optional tray Tray2 Machine does not print Useful to know Icon Text Description About this user’s guideGeneral icons Conventions Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Components Machine overview Front view Rear view M332xND/M382xD Control panel overview M382xND/M382xDW/M402xND Turning on the machine Installing the driver locally Collection Program optional. Then, click Next Accessories RunWindows From the Windows 8 Start Screen Click Programs and Features Reinstalling the driver Machine’s basic settings Menu Overview and Basic Setup Menu overview Accessing the menu Menu overview Overwrite Wi-Fi Direct Wi-Fi Signal CLR Wi-Fi SetSecured Job Stored Job Press System Setup Machine’s basic settings Machine’s basic settings Paper width guide Media and trayTray overview Paper length guide Loading paper in the tray Tray 1 / optional tray Multi-purpose or Manual feeder tray Tips on using the Multi-purpose or Manual feeder tray Media and tray Plain Manager select Switch to advanced mode Device SettingsPrinting on special media Types Tray Optional traya Multi-purpose or Envelope Labels Transparency Card stock/ Custom-sized paper Preprinted paper Press Paper Size or Paper Type Setting the paper size and typeGlossy Photo Using the output support Printing Basic printing Click Properties or Preferences Canceling a print jobOpening printing preferences Using help Using a favorite setting Eco printing Setting Eco mode on the control panel Result simulator Setting eco mode on the driverEco options Secure printing Starting secure printing from the SyncThru Web ServiceSettings Machine Settings System Ram Disk Maintenance Ordering supplies and accessories Available consumables Available consumables Optional tray b Available accessoriesAccessory Function Part name Memory module a Connector f Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner M3320/M3820/M4020 series M3325/M3825/M4025 series Toner cartridge Replacing the toner cartridge M3320 M3820 M4020 series M3325 M3825 M4025 series Replacing the imaging unit Imaging unit M3325/M3825/M4025 series Setting Device Options Installing accessoriesPrecautions Select Device Options Password Encryption Upgrading a memory module Installing accessories Monitoring the supplies life Setting the toner/imaging unit low alert Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Tray Clearing paper jams Optional tray Clearing paper jams Manual feeder/multi-purpose tray M332xND/M382xD series M382xND/M382xDW/M402xND series Inside the machine M3320/M3820/M4020 series M3325/M3825/M4025 series Exit area Clearing paper jams Duplex unit area Clearing paper jams Color of the LED indicates the machines current status Understanding the status LED Status Red Machine is in power save mode Understanding the status LED Paper Jam-related messages Understanding display messages Toner-related messages Image unit Message Meaning Suggested solutions Not InstalledMessage Meaning Suggested solutions Replace new Imaging unit-related messages Misc. messages Tray-related messagesNetwork-related messages Tray1 roller Message Meaning Suggested solutions Output bin FullRemove paper Fuser Soon Appendix General specifications Specifications Specifications Print media specifications Maximum size custom Minimum Size custom e, f Multi-purposeor manual System requirements Microsoft Windows Linux Mac Items Requirements UnixItems Requirements Free HDD space GB 2 GB Network operating system Items Specifications Network interfaceWireless security Network environment Regulatory information Laser safety statement Power saver China only Ozone safety Recycling FCC information to the user Applicable in countries with separate collection systemsUnited States of America only Intentional emitter per FCC Part Canadian radio interference regulationsFederal Communications Commission FCC United States of America Russia only Germany only FCC Statement for Wireless LAN use Green and Yellow Earth Important warningTurkey only Thailand only Replacing the Fitted Plug for UK Only Declaration of conformity European countries Approvals and CertificationsEC Certification European states with restrictions on use Wireless guidanceEuropean states qualified under wireless approvals Israel only Regulatory compliance statements Regulatory information China only REV.1.00 Copyright Advanced Advanced 230 Software Installation Type and click Continue Installation for MacClick Continue Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Reinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service Setting IP address Wired network setupIPv4 configuration using SetIP Windows Printing a network configuration report Network manager before proceeding IPv4 configuration using SetIP Mac Report Set IP Address buttonOpen /opt /Samsung /mfp /share /utils Software to Install window Installing driver over the network Read and accept The software End User License Agreement Click Add a device Silent installation ModeCommand-line Parameters From Charms, select Settings Change PC settings Devices Command- line Definition Description Printers and Faxes folder MacOpens Printers and Faxes Click IP and select HP Jetdirect Socket in Protocol Install the Linux driver and add network printerLinux Continue Add a network printer Installing the Unix printer driver package It will open the Uninstall Printer Wizard Uninstalling the printer driver packageSetting up the printer Accept printername Enable printername Installing driver over the network From the control panel IPv6 configurationDHCPv6 address configuration Activating IPv6 Settings From the SyncThru Web ServiceID admin Password sec00000 IPv6 address configuration Getting started Wireless network setupWireless network name and network password Understanding your network type Mac user, see Access point via USB cable recommended on Introducing wireless set up methods Wi-Fi Direct setup Choosing your type Using the WPS buttonNetwork Wi-Fi WPS Items to prepare Machines with a display screen Connecting in PBC modeConnecting in PIN mode Machines without a display screen Using the menu button Re-connecting to a networkDisconnecting from a network Canceling the connection process Creating the infrastructure network Access point via USB cable recommendedSetup using Windows Items to prepare Operation Mode Select Infrastructure Finish Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc For the Static method Setup using MacFor the Dhcp method Current settings. Recommended. Then, click Next Cable between the computer and machine WEP Key Index Creating the ad hoc network in Mac Quit Using a network cable Using SyncThru Web Service Printing a network configuration reportIP setting using SetIP Program Windows Configuring the machine’s wireless network Click Wireless Wizard Click Wireless Custom Turning the Wi-Fi network on/offSetting the Wi-Fi Direct for mobile printing From the machine Machines with a display screen Setting up Wi-Fi DirectMenu Network Wi-Fi Wi-Fi Direct on the control panel From the USB cable-connected computerrecommended From the network-connected computer Setting up the mobile deviceProblems during setup or driver installation Troubleshooting for wireless network Connecting Failure Ssid Not Found Connecting Failure Assigning the IP address Connecting Failure Invalid SecurityConnecting Failure General Connection Error Connecting Failure Connected Wired Network Other problems Wireless network setup Supported devices Samsung MobilePrintSupported Mobile OS Click AirPrint Setting up AirPrintAirPrint Printing via AirPrint AirPrint Click Register Google Cloud PrintRegistering your Google account to the printer Tap Click here to Print Printing with Google Cloud PrintClick Finish printer registration Click Manage your printers Select Print with Google Cloud Print Before you begin reading Useful Setting Menus Before you begin reading a chapter Account Information Long Edge Duplex Short Edge LayoutPortrait Orientation Landscape Description MP Tray/ Tray Paper Graphic Date & Time a System SetupClock Mode a SkipBlankPage Auto Power Off On Timeout Emulation TCP/IP IPv4 TCP/IP IPv6 Wi-FiNetwork Option Description You can activate or deactivate the following protocols Job Management Special Features Altitude adjustment Key Assigned numbers, letters, or characters Entering various charactersEntering alphanumeric characters Keypad letters and numbers Select Control Panel Devices and Printers Printing featuresChanging the default print settings Setting your machine as a default machine Printing to a file PRN Using advanced print features Poster Printing Understanding special printer features Booklet Printinga Double-sided Printing Description Watermark Document Overlay a Creating aEditing a watermark Deleting a Printing Preferences window, click the Advanced tab Using a page overlayList box Print Modeb Job Accountingb From the Start menu select Programs or All Programs What is Direct Printing Utility?Using Direct Printing Utility Printing Mac printing Using the right-click menuPrinting a document Printing on both sides of the paper Changing printer settingsPrinting multiple pages on one sheet Linux printing Using helpPrinting from applications Lp -d printer name -o option file name Configuring Printer PropertiesOpen the Unified Driver Configurator Printing files General tab Changing the machine settingsProceeding the print job Unix printing Margins tab Printer-Specific Settings tabImage tab Text tab From the printer driver Using optional device features Using optional device features Samsung AnyWeb Print Accessing management Find Samsung Printers Accessing management toolsFrom the Start menu, select Programs or All Programs Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to use Logging into SyncThru Web Service Using SyncThru Web Service Information tab Security tab Settings tabMaintenance tab Setting the system administrator’s information Mail notification setup Using SyncThru Web Service Understanding Samsung Easy Printer Manager Using Samsung Easy Printer Manager To the advanced settings user interface see Advanced settings user interface overviewTroubleshooting button This button opens Job Accounting Device SettingsAlert Settings Windows only Icon Mean Description Using Samsung Printer StatusSamsung Printer Status overview Preferences, click the Basic tab Printer Status button Close OptionOrder Supplies User’s Guide Printer Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Printing from Windows Basic printing Click More settings Cancelling a print jobOpening more settings Basic tab Eco settingsPaper settings Layout settings Job Accounting Scanning from Samsung Printer ExperienceScanning from Windows Security tab Click Scan and save the image Opening Unified Driver Configurator Using the Linux Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Shows all of the installed machines Classes tab Switches to Ports configuration Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Machine prints, but Machine selects printPrint job is extremely Slow Half the page is blank Photos is not good Condition Possible cause Suggested solutionsPages print, but they are Blank Printing problems Condition Suggested solutions Light or faded print Printing quality problems White Spots ConditionToner specks Dropouts Toner smear Condition Suggested solutions Vertical linesBlack or color background Characters or pictures Background scatter Curl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids Sheets Condition Suggested solutions CurlAn unknown image Repetitively appears on a few Common Windows problems Operating system problems During cover page printing Cover Common Mac problemsCondition Suggested solutions Common Linux problems Common PostScript problems Cote D’ Ivoire Country/Region Customer Care Center WebSite Cyprus Hong Kong Nicaragua Russia 802.11b/g/n Access point802.11 AppleTalk Control Panel DefaultCoverage Collation Duty Cycle DuplexDot Matrix Printer Fuser Unit EtherTalkEmulation Ethernet Mass storage device HDD GatewayGrayscale Halftone IPM ITU-T No chart Modem MAC address Originals NetWare Print Media ResolutionPostScript Printer Driver Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index Machine overview 46 S Unix