M382xND/M382xDW/M402xND series | Samsung SLM3820DWXAA, SLM3320ND

Clearing paper jams

M382xND/M382xDW/M402xND series

4. Troubleshooting 84

Image 84

Samsung SLM3820DWXAA, SLM3320NDXAA manual M382xND/M382xDW/M402xND series

Contents

User’s Guide Basic Appendix Introduction Key benefits Environmentally friendly Convenience Supports various wireless network setting method Features by models Operating System Select Software to Install window SyncThru Admin Web ServicePS printer drivera XPS printer drivera Samsung Easy Printer Manager Optional tray Tray2 AirPrint Google Cloud Print Useful to know Machine does not print About this user’s guide General iconsConventions Icon Text Description Safety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Machine overview Components Front view Rear view Control panel overview M332xND/M382xD M382xND/M382xDW/M402xND Turning on the machine Installing the driver locally Accessories Run WindowsCollection Program optional. Then, click Next From the Windows 8 Start Screen Reinstalling the driver Click Programs and Features Menu Overview and Basic Setup Machine’s basic settings Accessing the menu Menu overview Menu overview Wi-Fi Direct Wi-Fi Signal CLR Wi-Fi Set Secured JobStored Job Overwrite Machine’s basic settings Press System Setup Machine’s basic settings Media and tray Tray overviewPaper length guide Paper width guide Loading paper in the tray Tray 1 / optional tray Tips on using the Multi-purpose or Manual feeder tray Multi-purpose or Manual feeder tray Media and tray Manager select Switch to advanced mode Device Settings Printing on special mediaTypes Tray Optional traya Multi-purpose or Plain Envelope Transparency Labels Preprinted paper Card stock/ Custom-sized paper Setting the paper size and type Glossy PhotoPress Paper Size or Paper Type Using the output support Basic printing Printing Canceling a print job Opening printing preferencesClick Properties or Preferences Using a favorite setting Using help Setting Eco mode on the control panel Eco printing Setting eco mode on the driver Eco optionsResult simulator Starting secure printing from the SyncThru Web Service Settings Machine Settings System Ram DiskSecure printing Maintenance Ordering supplies and accessories Available consumables Available consumables Available accessories Accessory Function Part name Memory module aConnector f Optional tray b Available maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner M3320/M3820/M4020 series M3325/M3825/M4025 series Replacing the toner cartridge Toner cartridge M3320 M3820 M4020 series M3325 M3825 M4025 series Replacing the imaging unit M3325/M3825/M4025 series Imaging unit Installing accessories PrecautionsSetting Device Options Password Encryption Select Device Options Upgrading a memory module Installing accessories Monitoring the supplies life Setting the toner/imaging unit low alert Cleaning the machine Cleaning the outside Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Clearing paper jams Tray Optional tray Clearing paper jams M332xND/M382xD series Manual feeder/multi-purpose tray M382xND/M382xDW/M402xND series Inside the machine M3320/M3820/M4020 series M3325/M3825/M4025 series Exit area Clearing paper jams Duplex unit area Clearing paper jams Understanding the status LED Color of the LED indicates the machines current status Machine is in power save mode Status Red Understanding the status LED Understanding display messages Paper Jam-related messages Toner-related messages Message Meaning Suggested solutions Not Installed Message Meaning Suggested solutions Replace newImaging unit-related messages Image unit Tray-related messages Network-related messagesMisc. messages Message Meaning Suggested solutions Output bin Full Remove paperFuser Soon Tray1 roller Appendix Specifications General specifications Specifications Print media specifications Minimum Size custom e, f Multi-purposeor manual Maximum size custom Microsoft Windows System requirements Mac Linux Unix Items Requirements Free HDD space GB 2 GBItems Requirements Items Specifications Network interface Wireless securityNetwork environment Network operating system Laser safety statement Regulatory information Ozone safety Recycling Power saver China only Applicable in countries with separate collection systems United States of America onlyFCC information to the user Canadian radio interference regulations Federal Communications Commission FCCUnited States of America Intentional emitter per FCC Part FCC Statement for Wireless LAN use Russia only Germany only Important warning Turkey only Thailand onlyReplacing the Fitted Plug for UK Only Green and Yellow Earth Approvals and Certifications EC CertificationDeclaration of conformity European countries Wireless guidance European states qualified under wireless approvalsIsrael only Regulatory compliance statements European states with restrictions on use Regulatory information China only Copyright REV.1.00 Advanced Advanced 230 Software Installation Installation for Mac Click ContinueType and click Continue Reinstallation for Mac Or Print & Fax Installation for Linux Installing the Unified Linux Driver Reinstallation for Linux Using a Network- Connected Machine SyncThru Web Admin Service SyncThru Web ServiceSetIP wired network setup Wired network setup IPv4 configuration using SetIP WindowsPrinting a network configuration report Setting IP address IPv4 configuration using SetIP Mac Network manager before proceeding Set IP Address button Open /opt /Samsung /mfp /share /utilsReport Installing driver over the network Software to Install window Read and accept The software End User License Agreement Silent installation Mode Command-line ParametersFrom Charms, select Settings Change PC settings Devices Click Add a device Command- line Definition Description Mac Opens Printers and FaxesPrinters and Faxes folder Install the Linux driver and add network printer LinuxContinue Click IP and select HP Jetdirect Socket in Protocol Installing the Unix printer driver package Add a network printer Uninstalling the printer driver package Setting up the printerAccept printername Enable printername It will open the Uninstall Printer Wizard Installing driver over the network IPv6 configuration DHCPv6 address configurationActivating IPv6 From the control panel From the SyncThru Web Service ID admin Password sec00000Settings IPv6 address configuration Wireless network setup Wireless network name and network passwordUnderstanding your network type Getting started Introducing wireless set up methods Mac user, see Access point via USB cable recommended on Wi-Fi Direct setup Using the WPS button Network Wi-Fi WPSItems to prepare Choosing your type Connecting in PBC mode Connecting in PIN modeMachines with a display screen Machines without a display screen Re-connecting to a network Disconnecting from a networkCanceling the connection process Using the menu button Access point via USB cable recommended Setup using WindowsItems to prepare Creating the infrastructure network Operation Mode Select Infrastructure Ad hoc via USB cable Finish Operation Mode Select ad hoc Creating the ad hoc network in Windows Setup using Mac For the Dhcp methodFor the Static method Current settings. Recommended. Then, click Next Cable between the computer and machine Creating the ad hoc network in Mac WEP Key Index Using a network cable Quit Printing a network configuration report IP setting using SetIP Program WindowsConfiguring the machine’s wireless network Using SyncThru Web Service Click Wireless Wizard Turning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printingClick Wireless Custom Setting up Wi-Fi Direct Menu Network Wi-Fi Wi-Fi Direct on the control panelFrom the USB cable-connected computerrecommended From the machine Machines with a display screen Setting up the mobile device Problems during setup or driver installationTroubleshooting for wireless network From the network-connected computer Connecting Failure Ssid Not Found Connecting Failure Invalid Security Connecting Failure General Connection ErrorConnecting Failure Connected Wired Network Connecting Failure Assigning the IP address Other problems Wireless network setup Samsung MobilePrint Supported Mobile OSSupported devices Setting up AirPrint AirPrintPrinting via AirPrint Click AirPrint AirPrint Google Cloud Print Registering your Google account to the printerClick Register Printing with Google Cloud Print Click Finish printer registrationClick Manage your printers Tap Click here to Print Select Print with Google Cloud Print Useful Setting Menus Before you begin reading Before you begin reading a chapter Information Account Layout Portrait Orientation Landscape DescriptionLong Edge Duplex Short Edge Paper MP Tray/ Tray Graphic System Setup Clock Mode aDate & Time a SkipBlankPage Auto Power Off On Timeout Emulation Wi-Fi NetworkOption Description TCP/IP IPv4 TCP/IP IPv6 You can activate or deactivate the following protocols Job Management Special Features Altitude adjustment Entering various characters Entering alphanumeric charactersKeypad letters and numbers Key Assigned numbers, letters, or characters Printing features Changing the default print settingsSetting your machine as a default machine Select Control Panel Devices and Printers Using advanced print features Printing to a file PRN Understanding special printer features Poster Printing Booklet Printinga Double-sided Printing Description Document Watermark Creating a Editing a watermarkDeleting a Overlay a Using a page overlay List boxPrinting Preferences window, click the Advanced tab Print Modeb Job Accountingb What is Direct Printing Utility? Using Direct Printing UtilityPrinting From the Start menu select Programs or All Programs Using the right-click menu Printing a documentMac printing Changing printer settings Printing multiple pages on one sheetPrinting on both sides of the paper Using help Printing from applicationsLinux printing Configuring Printer Properties Open the Unified Driver ConfiguratorPrinting files Lp -d printer name -o option file name Changing the machine settings Proceeding the print jobUnix printing General tab Printer-Specific Settings tab Image tabText tab Margins tab Using optional device features From the printer driver Using optional device features Accessing management Samsung AnyWeb Print Accessing management tools From the Start menu, select Programs or All ProgramsFind Samsung Printers Easy Capture Manager Samsung AnyWeb Print How to use Easy Eco Driver Using SyncThru Web Service Logging into SyncThru Web Service Settings tab Maintenance tabInformation tab Security tab Mail notification setup Setting the system administrator’s information Using SyncThru Web Service Using Samsung Easy Printer Manager Understanding Samsung Easy Printer Manager Advanced settings user interface overview Troubleshooting button This button opensTo the advanced settings user interface see Device Settings Alert Settings Windows onlyJob Accounting Using Samsung Printer Status Samsung Printer Status overviewPreferences, click the Basic tab Printer Status button Icon Mean Description Option Order SuppliesUser’s Guide Close Using Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Basic printing Printing from Windows Cancelling a print job Opening more settingsClick More settings Eco settings Paper settingsLayout settings Basic tab Scanning from Samsung Printer Experience Scanning from WindowsSecurity tab Job Accounting Click Scan and save the image Using the Linux Unified Driver Configurator Opening Unified Driver Configurator Printers configuration Switches to Printers configurationShows all of the installed machines Printers tab Classes tab Ports configuration Switches to Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Machine selects print Print job is extremelySlow Half the page is blank Machine prints, but Condition Possible cause Suggested solutions Pages print, but they areBlank Photos is not good Printing problems Printing quality problems Condition Suggested solutions Light or faded print Condition Toner specksDropouts White Spots Condition Suggested solutions Vertical lines Black or color backgroundToner smear Background scatter Characters or pictures Curl or wave Condition Suggested solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested solutions Loose toner Character voidsHorizontal stripes Condition Suggested solutions Curl An unknown imageRepetitively appears on a few Sheets Operating system problems Common Windows problems Common Mac problems Condition Suggested solutionsDuring cover page printing Cover Common Linux problems Common PostScript problems Country/Region Customer Care Center WebSite Cote D’ Ivoire Cyprus Hong Kong Nicaragua Russia Access point 802.11AppleTalk 802.11b/g/n Default CoverageCollation Control Panel Duplex Dot Matrix PrinterDuty Cycle EtherTalk EmulationEthernet Fuser Unit Gateway GrayscaleHalftone Mass storage device HDD ITU-T No chart IPM MAC address Modem NetWare Originals Resolution PostScriptPrinter Driver Print Media Subnet Mask Toner Cartridge UNC Path Watermark WPA-PSK Index Machine overview 46 S Unix