M3325/M3825/M4025 series | Samsung SLM3820DWXAA, SLM3320ND specification

Clearing paper jams

M3325/M3825/M4025 series

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4. Troubleshooting 87

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Samsung SLM3820DWXAA, SLM3320NDXAA manual M3325/M3825/M4025 series

Contents

User’s Guide Basic Appendix Introduction Environmentally friendly Key benefits Convenience Supports various wireless network setting method Operating System Features by models XPS printer drivera Samsung Easy Printer Manager Select Software to Install windowSyncThru Admin Web Service PS printer drivera AirPrint Google Cloud Print Optional tray Tray2 Machine does not print Useful to know Icon Text Description About this user’s guideGeneral icons Conventions Safety information Important safety symbolsOperating environment Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Components Machine overview Front view Rear view M332xND/M382xD Control panel overview M382xND/M382xDW/M402xND Turning on the machine Installing the driver locally Accessories Run WindowsCollection Program optional. Then, click Next From the Windows 8 Start Screen Click Programs and Features Reinstalling the driver Machine’s basic settings Menu Overview and Basic Setup Menu overview Accessing the menu Menu overview Overwrite Wi-Fi Direct Wi-Fi Signal CLR Wi-Fi SetSecured Job Stored Job Press System Setup Machine’s basic settings Machine’s basic settings Paper width guide Media and trayTray overview Paper length guide Loading paper in the tray Tray 1 / optional tray Multi-purpose or Manual feeder tray Tips on using the Multi-purpose or Manual feeder tray Media and tray Plain Manager select Switch to advanced mode Device SettingsPrinting on special media Types Tray Optional traya Multi-purpose or Envelope Labels Transparency Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type Glossy PhotoPress Paper Size or Paper Type Using the output support Printing Basic printing Canceling a print job Opening printing preferencesClick Properties or Preferences Using help Using a favorite setting Eco printing Setting Eco mode on the control panel Setting eco mode on the driver Eco optionsResult simulator Starting secure printing from the SyncThru Web Service Settings Machine Settings System Ram DiskSecure printing Maintenance Ordering supplies and accessories Available consumables Available consumables Optional tray b Available accessoriesAccessory Function Part name Memory module a Connector f Available maintenance parts Storing the toner cartridge Handling instructionsToner cartridge usage Estimated cartridge life Redistributing toner M3320/M3820/M4020 series M3325/M3825/M4025 series Toner cartridge Replacing the toner cartridge M3320 M3820 M4020 series M3325 M3825 M4025 series Replacing the imaging unit Imaging unit M3325/M3825/M4025 series Installing accessories PrecautionsSetting Device Options Select Device Options Password Encryption Upgrading a memory module Installing accessories Monitoring the supplies life Setting the toner/imaging unit low alert Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Tray Clearing paper jams Optional tray Clearing paper jams Manual feeder/multi-purpose tray M332xND/M382xD series M382xND/M382xDW/M402xND series Inside the machine M3320/M3820/M4020 series M3325/M3825/M4025 series Exit area Clearing paper jams Duplex unit area Clearing paper jams Color of the LED indicates the machines current status Understanding the status LED Status Red Machine is in power save mode Understanding the status LED Paper Jam-related messages Understanding display messages Toner-related messages Image unit Message Meaning Suggested solutions Not InstalledMessage Meaning Suggested solutions Replace new Imaging unit-related messages Tray-related messages Network-related messagesMisc. messages Tray1 roller Message Meaning Suggested solutions Output bin FullRemove paper Fuser Soon Appendix General specifications Specifications Specifications Print media specifications Maximum size custom Minimum Size custom e, f Multi-purposeor manual System requirements Microsoft Windows Linux Mac Unix Items Requirements Free HDD space GB 2 GBItems Requirements Network operating system Items Specifications Network interfaceWireless security Network environment Regulatory information Laser safety statement Power saver China only Ozone safety Recycling Applicable in countries with separate collection systems United States of America onlyFCC information to the user Intentional emitter per FCC Part Canadian radio interference regulationsFederal Communications Commission FCC United States of America Russia only Germany only FCC Statement for Wireless LAN use Green and Yellow Earth Important warningTurkey only Thailand only Replacing the Fitted Plug for UK Only Approvals and Certifications EC CertificationDeclaration of conformity European countries European states with restrictions on use Wireless guidanceEuropean states qualified under wireless approvals Israel only Regulatory compliance statements Regulatory information China only REV.1.00 Copyright Advanced Advanced 230 Software Installation Installation for Mac Click ContinueType and click Continue Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Reinstallation for Linux Using a Network- Connected Machine SyncThru Web Admin Service SyncThru Web ServiceSetIP wired network setup Setting IP address Wired network setupIPv4 configuration using SetIP Windows Printing a network configuration report Network manager before proceeding IPv4 configuration using SetIP Mac Set IP Address button Open /opt /Samsung /mfp /share /utilsReport Software to Install window Installing driver over the network Read and accept The software End User License Agreement Click Add a device Silent installation ModeCommand-line Parameters From Charms, select Settings Change PC settings Devices Command- line Definition Description Mac Opens Printers and FaxesPrinters and Faxes folder Click IP and select HP Jetdirect Socket in Protocol Install the Linux driver and add network printerLinux Continue Add a network printer Installing the Unix printer driver package It will open the Uninstall Printer Wizard Uninstalling the printer driver packageSetting up the printer Accept printername Enable printername Installing driver over the network From the control panel IPv6 configurationDHCPv6 address configuration Activating IPv6 From the SyncThru Web Service ID admin Password sec00000Settings IPv6 address configuration Getting started Wireless network setupWireless network name and network password Understanding your network type Mac user, see Access point via USB cable recommended on Introducing wireless set up methods Wi-Fi Direct setup Choosing your type Using the WPS buttonNetwork Wi-Fi WPS Items to prepare Connecting in PBC mode Connecting in PIN modeMachines with a display screen Machines without a display screen Using the menu button Re-connecting to a networkDisconnecting from a network Canceling the connection process Creating the infrastructure network Access point via USB cable recommendedSetup using Windows Items to prepare Operation Mode Select Infrastructure Finish Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc Setup using Mac For the Dhcp methodFor the Static method Current settings. Recommended. Then, click Next Cable between the computer and machine WEP Key Index Creating the ad hoc network in Mac Quit Using a network cable Using SyncThru Web Service Printing a network configuration reportIP setting using SetIP Program Windows Configuring the machine’s wireless network Click Wireless Wizard Turning the Wi-Fi network on/off Setting the Wi-Fi Direct for mobile printingClick Wireless Custom From the machine Machines with a display screen Setting up Wi-Fi DirectMenu Network Wi-Fi Wi-Fi Direct on the control panel From the USB cable-connected computerrecommended From the network-connected computer Setting up the mobile deviceProblems during setup or driver installation Troubleshooting for wireless network Connecting Failure Ssid Not Found Connecting Failure Assigning the IP address Connecting Failure Invalid SecurityConnecting Failure General Connection Error Connecting Failure Connected Wired Network Other problems Wireless network setup Samsung MobilePrint Supported Mobile OSSupported devices Click AirPrint Setting up AirPrintAirPrint Printing via AirPrint AirPrint Google Cloud Print Registering your Google account to the printerClick Register Tap Click here to Print Printing with Google Cloud PrintClick Finish printer registration Click Manage your printers Select Print with Google Cloud Print Before you begin reading Useful Setting Menus Before you begin reading a chapter Account Information Layout Portrait Orientation Landscape DescriptionLong Edge Duplex Short Edge MP Tray/ Tray Paper Graphic System Setup Clock Mode aDate & Time a SkipBlankPage Auto Power Off On Timeout Emulation TCP/IP IPv4 TCP/IP IPv6 Wi-FiNetwork Option Description You can activate or deactivate the following protocols Job Management Special Features Altitude adjustment Key Assigned numbers, letters, or characters Entering various charactersEntering alphanumeric characters Keypad letters and numbers Select Control Panel Devices and Printers Printing featuresChanging the default print settings Setting your machine as a default machine Printing to a file PRN Using advanced print features Poster Printing Understanding special printer features Booklet Printinga Double-sided Printing Description Watermark Document Overlay a Creating aEditing a watermark Deleting a Using a page overlay List boxPrinting Preferences window, click the Advanced tab Print Modeb Job Accountingb From the Start menu select Programs or All Programs What is Direct Printing Utility?Using Direct Printing Utility Printing Using the right-click menu Printing a documentMac printing Changing printer settings Printing multiple pages on one sheetPrinting on both sides of the paper Using help Printing from applicationsLinux printing Lp -d printer name -o option file name Configuring Printer PropertiesOpen the Unified Driver Configurator Printing files General tab Changing the machine settingsProceeding the print job Unix printing Margins tab Printer-Specific Settings tabImage tab Text tab From the printer driver Using optional device features Using optional device features Samsung AnyWeb Print Accessing management Accessing management tools From the Start menu, select Programs or All ProgramsFind Samsung Printers Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to use Logging into SyncThru Web Service Using SyncThru Web Service Settings tab Maintenance tabInformation tab Security tab Setting the system administrator’s information Mail notification setup Using SyncThru Web Service Understanding Samsung Easy Printer Manager Using Samsung Easy Printer Manager Advanced settings user interface overview Troubleshooting button This button opensTo the advanced settings user interface see Device Settings Alert Settings Windows onlyJob Accounting Icon Mean Description Using Samsung Printer StatusSamsung Printer Status overview Preferences, click the Basic tab Printer Status button Close OptionOrder Supplies User’s Guide Using Samsung Printer Experience Understanding the Samsung Printer ExperiencePrinter Information Printing from Windows Basic printing Cancelling a print job Opening more settingsClick More settings Basic tab Eco settingsPaper settings Layout settings Job Accounting Scanning from Samsung Printer ExperienceScanning from Windows Security tab Click Scan and save the image Opening Unified Driver Configurator Using the Linux Unified Driver Configurator Printers tab Printers configurationSwitches to Printers configuration Shows all of the installed machines Classes tab Switches to Ports configuration Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Machine prints, but Machine selects printPrint job is extremely Slow Half the page is blank Photos is not good Condition Possible cause Suggested solutionsPages print, but they are Blank Printing problems Condition Suggested solutions Light or faded print Printing quality problems White Spots ConditionToner specks Dropouts Condition Suggested solutions Vertical lines Black or color backgroundToner smear Characters or pictures Background scatter Curl or wave Condition Suggested solutions Wrinkles or creases Back of printouts are dirtySolid color or black pages Condition Suggested solutions Loose toner Character voidsHorizontal stripes Sheets Condition Suggested solutions CurlAn unknown image Repetitively appears on a few Common Windows problems Operating system problems Common Mac problems Condition Suggested solutionsDuring cover page printing Cover Common Linux problems Common PostScript problems Cote D’ Ivoire Country/Region Customer Care Center WebSite Cyprus Hong Kong Nicaragua Russia 802.11b/g/n Access point802.11 AppleTalk Control Panel DefaultCoverage Collation Duplex Dot Matrix PrinterDuty Cycle Fuser Unit EtherTalkEmulation Ethernet Mass storage device HDD GatewayGrayscale Halftone IPM ITU-T No chart Modem MAC address Originals NetWare Print Media ResolutionPostScript Printer Driver Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index Machine overview 46 S Unix