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Samsung SLM3320NDXAA, SLM3820DWXAA manual Clearing paper jams

Models: SLM3320NDXAA SLM3320ND SLM3820DWXAA

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Clearing paper jams

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4. Troubleshooting 89

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Samsung SLM3320NDXAA, SLM3820DWXAA manual Clearing paper jams

Contents

User’s Guide Basic Appendix Introduction Environmentally friendly Key benefits Convenience Supports various wireless network setting method Operating System Features by models SyncThru Admin Web Service Select Software to Install windowPS printer drivera XPS printer drivera Samsung Easy Printer Manager AirPrint Google Cloud Print Optional tray Tray2 Machine does not print Useful to know General icons About this user’s guideConventions Icon Text Description Operating environment Safety informationImportant safety symbols Operating method Installation / Moving Maintenance / Checking Supply usage Safety information Components Machine overview Front view Rear view M332xND/M382xD Control panel overview M382xND/M382xDW/M402xND Turning on the machine Installing the driver locally Collection Program optional. Then, click Next Accessories RunWindows From the Windows 8 Start Screen Click Programs and Features Reinstalling the driver Machine’s basic settings Menu Overview and Basic Setup Menu overview Accessing the menu Menu overview Secured Job Wi-Fi Direct Wi-Fi Signal CLR Wi-Fi SetStored Job Overwrite Press System Setup Machine’s basic settings Machine’s basic settings Tray overview Media and trayPaper length guide Paper width guide Loading paper in the tray Tray 1 / optional tray Multi-purpose or Manual feeder tray Tips on using the Multi-purpose or Manual feeder tray Media and tray Printing on special media Manager select Switch to advanced mode Device SettingsTypes Tray Optional traya Multi-purpose or Plain Envelope Labels Transparency Card stock/ Custom-sized paper Preprinted paper Press Paper Size or Paper Type Setting the paper size and typeGlossy Photo Using the output support Printing Basic printing Click Properties or Preferences Canceling a print jobOpening printing preferences Using help Using a favorite setting Eco printing Setting Eco mode on the control panel Result simulator Setting eco mode on the driverEco options Secure printing Starting secure printing from the SyncThru Web ServiceSettings Machine Settings System Ram Disk Maintenance Ordering supplies and accessories Available consumables Available consumables Accessory Function Part name Memory module a Available accessoriesConnector f Optional tray b Available maintenance parts Toner cartridge usage Storing the toner cartridgeHandling instructions Estimated cartridge life Redistributing toner M3320/M3820/M4020 series M3325/M3825/M4025 series Toner cartridge Replacing the toner cartridge M3320 M3820 M4020 series M3325 M3825 M4025 series Replacing the imaging unit Imaging unit M3325/M3825/M4025 series Setting Device Options Installing accessoriesPrecautions Select Device Options Password Encryption Upgrading a memory module Installing accessories Monitoring the supplies life Setting the toner/imaging unit low alert Cleaning the outside Cleaning the machine Cleaning the inside Cleaning the machine Cleaning the pickup roller Tips for moving & storing your machine Troubleshooting Tips for avoiding paper jams Tray Clearing paper jams Optional tray Clearing paper jams Manual feeder/multi-purpose tray M332xND/M382xD series M382xND/M382xDW/M402xND series Inside the machine M3320/M3820/M4020 series M3325/M3825/M4025 series Exit area Clearing paper jams Duplex unit area Clearing paper jams Color of the LED indicates the machines current status Understanding the status LED Status Red Machine is in power save mode Understanding the status LED Paper Jam-related messages Understanding display messages Toner-related messages Message Meaning Suggested solutions Replace new Message Meaning Suggested solutions Not InstalledImaging unit-related messages Image unit Misc. messages Tray-related messagesNetwork-related messages Remove paper Message Meaning Suggested solutions Output bin FullFuser Soon Tray1 roller Appendix General specifications Specifications Specifications Print media specifications Maximum size custom Minimum Size custom e, f Multi-purposeor manual System requirements Microsoft Windows Linux Mac Items Requirements UnixItems Requirements Free HDD space GB 2 GB Wireless security Items Specifications Network interfaceNetwork environment Network operating system Regulatory information Laser safety statement Power saver China only Ozone safety Recycling FCC information to the user Applicable in countries with separate collection systemsUnited States of America only Federal Communications Commission FCC Canadian radio interference regulationsUnited States of America Intentional emitter per FCC Part Russia only Germany only FCC Statement for Wireless LAN use Turkey only Thailand only Important warningReplacing the Fitted Plug for UK Only Green and Yellow Earth Declaration of conformity European countries Approvals and CertificationsEC Certification European states qualified under wireless approvals Wireless guidanceIsrael only Regulatory compliance statements European states with restrictions on use Regulatory information China only REV.1.00 Copyright Advanced Advanced 230 Software Installation Type and click Continue Installation for MacClick Continue Or Print & Fax Reinstallation for Mac Installing the Unified Linux Driver Installation for Linux Reinstallation for Linux Using a Network- Connected Machine SetIP wired network setup SyncThru Web Admin ServiceSyncThru Web Service IPv4 configuration using SetIP Windows Wired network setupPrinting a network configuration report Setting IP address Network manager before proceeding IPv4 configuration using SetIP Mac Report Set IP Address buttonOpen /opt /Samsung /mfp /share /utils Software to Install window Installing driver over the network Read and accept The software End User License Agreement Command-line Parameters Silent installation ModeFrom Charms, select Settings Change PC settings Devices Click Add a device Command- line Definition Description Printers and Faxes folder MacOpens Printers and Faxes Linux Install the Linux driver and add network printerContinue Click IP and select HP Jetdirect Socket in Protocol Add a network printer Installing the Unix printer driver package Setting up the printer Uninstalling the printer driver packageAccept printername Enable printername It will open the Uninstall Printer Wizard Installing driver over the network DHCPv6 address configuration IPv6 configurationActivating IPv6 From the control panel Settings From the SyncThru Web ServiceID admin Password sec00000 IPv6 address configuration Wireless network name and network password Wireless network setupUnderstanding your network type Getting started Mac user, see Access point via USB cable recommended on Introducing wireless set up methods Wi-Fi Direct setup Network Wi-Fi WPS Using the WPS buttonItems to prepare Choosing your type Machines with a display screen Connecting in PBC modeConnecting in PIN mode Machines without a display screen Disconnecting from a network Re-connecting to a networkCanceling the connection process Using the menu button Setup using Windows Access point via USB cable recommendedItems to prepare Creating the infrastructure network Operation Mode Select Infrastructure Finish Ad hoc via USB cable Creating the ad hoc network in Windows Operation Mode Select ad hoc For the Static method Setup using MacFor the Dhcp method Current settings. Recommended. Then, click Next Cable between the computer and machine WEP Key Index Creating the ad hoc network in Mac Quit Using a network cable IP setting using SetIP Program Windows Printing a network configuration reportConfiguring the machine’s wireless network Using SyncThru Web Service Click Wireless Wizard Click Wireless Custom Turning the Wi-Fi network on/offSetting the Wi-Fi Direct for mobile printing Menu Network Wi-Fi Wi-Fi Direct on the control panel Setting up Wi-Fi DirectFrom the USB cable-connected computerrecommended From the machine Machines with a display screen Problems during setup or driver installation Setting up the mobile deviceTroubleshooting for wireless network From the network-connected computer Connecting Failure Ssid Not Found Connecting Failure General Connection Error Connecting Failure Invalid SecurityConnecting Failure Connected Wired Network Connecting Failure Assigning the IP address Other problems Wireless network setup Supported devices Samsung MobilePrintSupported Mobile OS AirPrint Setting up AirPrintPrinting via AirPrint Click AirPrint AirPrint Click Register Google Cloud PrintRegistering your Google account to the printer Click Finish printer registration Printing with Google Cloud PrintClick Manage your printers Tap Click here to Print Select Print with Google Cloud Print Before you begin reading Useful Setting Menus Before you begin reading a chapter Account Information Long Edge Duplex Short Edge LayoutPortrait Orientation Landscape Description MP Tray/ Tray Paper Graphic Date & Time a System SetupClock Mode a SkipBlankPage Auto Power Off On Timeout Emulation Network Wi-FiOption Description TCP/IP IPv4 TCP/IP IPv6 You can activate or deactivate the following protocols Job Management Special Features Altitude adjustment Entering alphanumeric characters Entering various charactersKeypad letters and numbers Key Assigned numbers, letters, or characters Changing the default print settings Printing featuresSetting your machine as a default machine Select Control Panel Devices and Printers Printing to a file PRN Using advanced print features Poster Printing Understanding special printer features Booklet Printinga Double-sided Printing Description Watermark Document Editing a watermark Creating aDeleting a Overlay a Printing Preferences window, click the Advanced tab Using a page overlayList box Print Modeb Job Accountingb Using Direct Printing Utility What is Direct Printing Utility?Printing From the Start menu select Programs or All Programs Mac printing Using the right-click menuPrinting a document Printing on both sides of the paper Changing printer settingsPrinting multiple pages on one sheet Linux printing Using helpPrinting from applications Open the Unified Driver Configurator Configuring Printer PropertiesPrinting files Lp -d printer name -o option file name Proceeding the print job Changing the machine settingsUnix printing General tab Image tab Printer-Specific Settings tabText tab Margins tab From the printer driver Using optional device features Using optional device features Samsung AnyWeb Print Accessing management Find Samsung Printers Accessing management toolsFrom the Start menu, select Programs or All Programs Easy Capture Manager Samsung AnyWeb Print Easy Eco Driver How to use Logging into SyncThru Web Service Using SyncThru Web Service Information tab Security tab Settings tabMaintenance tab Setting the system administrator’s information Mail notification setup Using SyncThru Web Service Understanding Samsung Easy Printer Manager Using Samsung Easy Printer Manager To the advanced settings user interface see Advanced settings user interface overviewTroubleshooting button This button opens Job Accounting Device SettingsAlert Settings Windows only Samsung Printer Status overview Using Samsung Printer StatusPreferences, click the Basic tab Printer Status button Icon Mean Description Order Supplies OptionUser’s Guide Close Printer Information Using Samsung Printer ExperienceUnderstanding the Samsung Printer Experience Printing from Windows Basic printing Click More settings Cancelling a print jobOpening more settings Paper settings Eco settingsLayout settings Basic tab Scanning from Windows Scanning from Samsung Printer ExperienceSecurity tab Job Accounting Click Scan and save the image Opening Unified Driver Configurator Using the Linux Unified Driver Configurator Switches to Printers configuration Printers configurationShows all of the installed machines Printers tab Classes tab Switches to Ports configuration Ports configuration Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Print job is extremely Machine selects printSlow Half the page is blank Machine prints, but Pages print, but they are Condition Possible cause Suggested solutionsBlank Photos is not good Printing problems Condition Suggested solutions Light or faded print Printing quality problems Toner specks ConditionDropouts White Spots Toner smear Condition Suggested solutions Vertical linesBlack or color background Characters or pictures Background scatter Curl or wave Solid color or black pages Condition Suggested solutions Wrinkles or creasesBack of printouts are dirty Horizontal stripes Condition Suggested solutions Loose tonerCharacter voids An unknown image Condition Suggested solutions CurlRepetitively appears on a few Sheets Common Windows problems Operating system problems During cover page printing Cover Common Mac problemsCondition Suggested solutions Common Linux problems Common PostScript problems Cote D’ Ivoire Country/Region Customer Care Center WebSite Cyprus Hong Kong Nicaragua Russia 802.11 Access pointAppleTalk 802.11b/g/n Coverage DefaultCollation Control Panel Duty Cycle DuplexDot Matrix Printer Emulation EtherTalkEthernet Fuser Unit Grayscale GatewayHalftone Mass storage device HDD IPM ITU-T No chart Modem MAC address Originals NetWare PostScript ResolutionPrinter Driver Print Media Toner Cartridge Subnet Mask Watermark UNC Path WPA-PSK Index Machine overview 46 S Unix