What is Remote Support?

The TV settings are lost after 5 minutes.

•The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

•Make sure the TV has a network connection ( > Settings > Network > Network Status).

•Make sure the Wifi password is entered correctly.

•Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

•Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

Single story

Multi story

Wireless router

Wireless repeater

•Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

•Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

•Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•Diagnose your TV

•Adjust the TV settings for you

•Perform a factory reset on your TV

•Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

English

English - 9

UE78KS9500LXXH, UE88KS9800LXXN, UE88KS9802TXXH, UE88KS9800LXXH, UE78KS9500LXXN specifications

The Samsung UE65KS9500LXXN, UE78KS9500LXXN, UE88KS9800LXXH, UE88KS9800LXXN, and UE65KS9500LXXH are part of Samsung's premium line of 4K Ultra HD TVs that deliver an exceptional viewing experience backed by cutting-edge technology.

One of the standout features of these models is their Quantum Dot display technology, which enhances color reproduction and provides a wider color spectrum. This means viewers can enjoy vibrant and lifelike images, making it ideal for watching movies, sports, or playing video games.

All of these models are equipped with HDR (High Dynamic Range) support, which significantly improves the contrast and brightness of the screen. With HDR10+ technology, the TVs dynamically adjust the brightness and color levels scene by scene, resulting in stunning visuals that come alive.

The design of the Samsung UE65KS9500 series and the UE88KS9800 models is sleek and modern, with thin bezels that allow for a more immersive viewing experience. Its premium build quality complements any home décor, making it a stylish addition to living rooms or entertainment areas.

Smart TV capabilities are another highlight of these Samsung models. Powered by the Tizen OS, users have access to a plethora of streaming services, apps, and games right at their fingertips. The Smart View feature allows for seamless connectivity with compatible devices, enabling users to cast content from smartphones or tablets directly to the TV screen.

Additionally, these models are equipped with Samsung's premium audio technology, which provides rich and immersive sound quality. The UEH series boasts advanced sound features such as Dolby Digital Plus and DTS Premium Sound, offering an audio experience that complements its stunning visuals.

Another noteworthy characteristic of these TVs is their UHD Upscaling technology, which intelligently enhances lower-resolution content to near 4K quality. This means whether you're watching old films or standard-definition shows, the TV optimizes the picture quality for the best viewing experience possible.

Lastly, energy efficiency is an important consideration in these models, as they are designed to consume less power while delivering superior performance. With these advanced features and technologies, the Samsung UE65KS9500LXXN, UE78KS9500LXXN, UE88KS9800LXXH, UE88KS9800LXXN, and UE65KS9500LXXH offer an impressive combination of style, performance, and functionality for discerning viewers.

Samsung UE65KS9500LXXH What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

Models: UE78KS9500LXXH UE88KS9800LXXN UE88KS9802TXXH UE88KS9800LXXH UE78KS9500LXXN UE65KS9500LXXN UE65KS9502TXXH UE78KS9502TXXH UE65KS9500LXXH

The TV settings are lost after 5 minutes.

Intermittent Wi-Fi

Video App problems (Youtube etc)