Chapter 6 – Problem solving
6.1 Audio/video problems
Check the Support section on www.philips.com/streamium for the latest information on problem solving.
Problem | Possible cause | Solution |
Power light does not light up and/or the Streamium LCD TV cannot be switched on.
•No connection to mains power.
Connect the power adapter to the Streamium LCD TV and to a mains outlet that provides electrical power.
No display on the TV screen.
• TV is switched off. | Switch on your TV. |
No sound from the | • | Volume too low. | Increase volume or switch off mute of your |
speaker. |
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| Streamium LCD TV. |
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Intermittent video play. | • | Not enough bandwidth | Select a lower video quality by pressing the green |
|
| available for the requested | button on the remote control one or more times. |
|
| video quality. | Lower video quality requires less bandwidth and |
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| should play with less interruptions. |
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No photo, music, or | • | Incompatible codec (media | Comply with the supported codecs. Go to |
video play |
| format). | www.philips.com/streamium to see which codecs |
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| are currently supported. |
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•Correct codec, but still low quality.
Most PC media formats use heavy data compression video/audio techniques that lower the video/audio quality, e.g. compared to DVD/CD. Lower quality display is normal.
•Firewall software blocks streaming.
Disable firewall software to test whether it interferes with streaming video and audio. Go to www.philips.com/streamium to see what ports you need to open for streaming (42951 TCP and 42591 UDP)
The menu displayed on | • | After a set amount of time, a | Press the MENU button on the remote control, |
the television screen |
| screen saver will become | select Preferences > Screen Saver, and set a longer |
disappears after a few |
| active to prevent TV screens | |
minutes. |
| from burning in. |
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The remote control does | • | Wrong mode. | Ensure the right mode is selected. STREAM mode |
not remote function |
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| must by selected if you are accessing the streaming |
properly. |
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| fuctions and TV mode if you are watching TV |
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| programmes. |
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| • | Weak batteries. | Replace the batteries. |
Error message appears when installing the Philps Media Manager.
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