Philips 23iF9946 user manual PC / Network problems, Problem Possible cause Solution

Problem solving

6.2 PC / Network problems

Check the Support section on www.philips.com/streamium for the latest information on problem solving.

Problem	Possible cause		Solution
The Installation CD will	• Autorun disabled for your		Double-click ‘My Computer’, then the CD-ROM
not start.		drive.	drive icon and finally ‘Setup.exe’ to start the CD.
The software will not	•	Wrong operating system.	Go to www.philips.com/streamium to see which
install.			operating systems are supported.
No wireless connection	•	Wireless signal range, speed,	Switch off wireless devices that interfere with your
or intermittent drop-out		and strength can be affected	wireless network connection.
of the wireless		by interference from
connection.		neighbouring wireless	Place the wireless access point as high and centrally
		networks and devices.

Electro-magnetic devices such as televisions, radios, microwave ovens, and cordless telephones, especially those with frequencies in the 2.4 GHz range, may also interfere with wireless transmission.

as possible to improve signal strength.

Pressing the PC LINK button produces an empty content screen on your television.

• PC is switched off.		Switch on your PC.
•	The Media Manager	Start the Media Manager software.
	software is not running.
•	No wireless network	Connect the wireless network adapter to your PC
	adapter connected or range	or reposition yourWireless adapter.You may check
	too long (weak radio signal).	the link quality by pressing the MENU button and
		selecting Network > Wireless Info > Signal Level.
• Network host (PC) or		Make sure your home network is operational before
	wireless station base is	you try to contact a networked computer with the
	switched off.	Streamium LCD TV.
•	Your Wireless Base Station/	Add the Streamium LCD TV MAC address to the
	network router employs	list of devices that may connect to your Station/
	MAC filtering and prevents	Gateway router. See the user manual that came with
	the Streamium LCD TV	your Station/Gateway router for instruction on how
	from connecting to your	to do this. Press the MENU button and select:
	network.	Network > Wireless Info> NIC MAC Address to
		see the wireless MAC address.
• Not enough USB bandwidth		If you share the USB bandwidth with other heavy
	available for a wireless USB	USB bandwidth users (like USB cameras, scanners
	adapter.	or ReWritable drives, etc.), the remaining bandwidth
		may not be enough.
•	Radio interference from	Check whether a wireless connection can be
	other (wireless) devices.	established with other devices switched off (e.g.
		microwave ovens, other wireless devices, etc.)
•	(Wireless) network	See advanced network problem solving on page 41-
	problems.	42 of the User Manual.
• No files were added in the		Check that files have been added using the Philips
	Philips Media Manager.	Media Manager.
• Media format not supported		Go to www.philips.com/streamium to check for the
		latest information on supported format.

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23iF9946_12_StDFU_ENG.p65 20 8/31/04, 4:30 PM