Manuals / Sanyo / Cell Phone / Cell Phone

Sanyo VL-2300 warranty Getting Help, ReachingSprintCustomerService

Models: VL-2300

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Getting Help

Visit www.sprint.com

You can go online to:

Access your account information

Check your minutes used (depending on your Sprint PCS Service Plan)

View and pay your bill

Make your life easier by enrolling in Online Invoicing and Automatic Payment

Purchase accessories

Shop for the latest Sprint PCS Phones

View available Sprint PCS Service Plans and options

Learn more about Sprint PCS Vision and other great products like Sprint PCS Picture MailSM, games, ringers, screen savers, and more

ReachingSprintCustomerService

You can reach Sprint Customer Service many different ways:

Dial on your Sprint PCS Phone

Sign on to your account at www.sprint.com

Call us toll-free at 1-888-211-4727(Consumer customers) or 1-888-788-4727(Business customers)

Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742

Setting Up Service

Section 1A: Setting Up Service

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Sanyo VL-2300 warranty Getting Help, ReachingSprintCustomerService

Contents

SafetyandWarranty SettingUpService PhoneBasicsPage Sprint PCS Service Page Table of Contents 111 2D. Controlling Your Roaming Experience2E. NavigatingThrough Menus 103147 123159 211 185247 4B. Manufacturer’s Warranty 4A. SafetyPage Welcome and thank you for choosing Sprint Welcome to SprintIntroduction Getting Started Page Setting Up Service Setting Up ServiceTounlockyourphone,followtheseeasysteps Getting StartedWith SprintPCS ServiceDeterminingifYourPhoneisAlreadyActivated UnlockingYourPhoneTosetupyourvoicemail Setting UpYour Voicemail888-211-4PCS4727 SprintPCS AccountPasswordsAccount Password VoicemailPassword SprintPCSVisionPasswordGetting Help ReachingSprintCustomerServiceTocallSprintPCSDirectoryAssistance ToaccessautomatedinvoicinginformationReceivingAutomatedInvoicingInformation SprintPCSDirectoryAssistanceToaccessSprintPCSOperatorServices SprintPCSOperatorServicesPage Your Sprint PCS Phone Page Your Sprint PCS Phone The Basics Your Sprint PCS Phone The BasicsMENU/OK FrontView ofYour PhoneKey Functions Your Sprint PCS Phone The Basics Viewing the Display Screen Your Sprint PCS Phone The Basics Features ofYour SprintPCS Phone Your Sprint PCS Phone The Basics Toturnyourphoneon TurningYour Phone On and OffTurningYourPhoneOn TurningYourPhoneOffToinstalltheLiIonbattery UsingYour Phone’s Batteryand ChargerBatteryCapacity InstallingtheBatteryChargingtheBattery RemovingtheBatteryToremoveyourbattery Chargingwhenyourphoneisturnedoff UsingtheTravelChargerTousethetravelchargerprovidedwithyourphone ChargingwhenyourphoneisturnedonTodisplayyourphonenumber DisplayingYour Phone NumberMaking and Answering Calls ToplaceacallusingyourkeypadMaking Calls Toplaceacallwiththeflipclosed Dialing Options Toansweranincomingcallwiththeflipopen Answering CallsToansweranincomingcallwiththeflipclosed Your Sprint PCS Phone The Basics AnsweringaRoamCallWithCallGuardEnabled Toresumethecall SettingAnsweronHoldEndingaCall TosetAnsweronHoldToturnthespeakerphoneoffduringacall Using the SpeakerphoneChanging the RingerVolume ToturnthespeakerphoneonduringacallMuting a Call AdjustingVolume During a ConversationMissed Call Notification ToexitEmergencymode Calling Emergency NumbersToselectEmergencymodeoptions In-Call OptionsEnd-of-Call Options Tosaveanumberfromstandbymode Savinga Phone NumberTofindaphonenumber Findinga Phone NumberTodialorsavephonenumberswithpauses Dialingand Saving Phone NumbersWith PausesPlus Code Dialing TomakeacallusingPlusCodeDialingToremovetheplussignfromyourphone’sdisplay TodialdirectlyfromaContactsentry Dialing Fromthe ContactsDirectoryTousespeeddialforvoicecalls Using Speed DialingTousespeeddialforSprintPCSReadyLinkcalls ToplaceacallusingAbbreviatedDialing Using Abbreviated DialingSelecting a Character InputMode EnteringTextTochangethecharacterinputmode AddingaWordtotheT9Database Entering Characters Using T9TextInputToaddawordtotheT9TextInputdatabase TocustomizetheT9Settings SelectingtheT9SettingsSpanish mode, characters scroll in the following order Entering Characters byTapping the KeypadPressing Page Controlling Your Phone’s Settings Controlling Your Phone’s SettingsToselectaringertypeforvoicecalls Sound SettingsRingerTypes SelectingRingerTypesforVoiceCallsToselectadistinctiveringerforvoicecallswhileroaming SelectingRingerTypesforSprintPCSReadyLinkCallsToselectaringertypeforSprintPCSReadyLinkcalls Selecting a Tone Length Select Voicemail, Messaging, or Calendar/Alarm, and pressToselectatonelength Toenableordisablevoiceprompt Setting a Start-up/Power-offToneUsing Voice Prompt Select Start-upTone or Power-offTone and pressToturnKeyPressEchoonoroff Setting Up Key Press EchoAdjusting the Phone’s Volume Settings ToadjusttheringerandkeyvolumeToadjusttheapplicationvolume ToadjusttheearpieceorspeakervolumeTosetalerts Alert NotificationToactivateSilenceAll Silence AllTodeactivateSilenceAll Todisplayorchangeyourcustomgreeting Display SettingsTodisplaythedefaultgreetingSprint Changing theTextGreetingChanging the BacklightTime Length TochangethebacklightsettingTosettheanimationdisplay Select Standby, OutgoingCalls, or ServiceSearch, and pressChanging the Display Screen Animation Changing the Display for Incoming CallsTosetyourareanamedisplay Changing the Display for Area NameTosetyourstandbydisplay Changing the Display for Standby ModeTochangethedisplay’sbackground Changing the Screen SaverChanging the Background ToassignascreensaverTochangethefontsize Changing the ContrastChanging the FontSize Tochangethedisplay’scontrastTosetsleepmode Setting Return to StandbyModeSetting Sleep Mode TosetthisfeatureToturnyourphone’sLocationfeatureonoroff Location SettingsToturnAirplaneModeonoroff Airplane ModeToturnTTY modeonoroff TTY UseWith SprintPCS ServiceToedittheshortcutname Phone Setup OptionsShortcut ToassignyourshortcutkeySelect CarKit/Headset or Speakerphone and press Auto AnswerModeTounassigntheshortcut TosetAutoAnswermodeToassignalanguageforthephone’sdisplay Setting the CurrentTimeDisplay Language ToactivatetheOpenFlipfeature Setting the Open/Close Flip OptionToactivatetheCloseFlipfeature ToturntheSideKeyGuardonoroff Setting Any Key AnswerSetting the Side Key Guard ToturnanykeyansweronoroffToactivatethisfeature Setting Abbreviated DialingTosetyourprependnumber Toconnecttheheadset Setting HeadsetModeTosetheadsetmode Tosetmessagenotification Setting Message NotificationEditingPresetMessages Toedityourphone’spresetmessagesTosetthecallbacknumber Setting a Callback NumberTosetyoursignature SettingYour SignatureSetting Your Phone’s Security Setting Your Phone’s SecurityYour Phone’s Security LockingYour Phone Accessing the Security MenuUsingYour Phone’s Lock Features ToaccesstheSecuritymenuTounlockyourphone UnlockingYour PhoneSelect VoiceCalls, PCSVision, or ReadyLink and press Lock ServicesToactivatelockservices Changing the Lock CodeTorestrictcalls Calling in Lock ModeRestricting Calls ToplaceanoutgoingcallinlockmodeErasingthe Contacts Directory Using Special NumbersToaddorreplaceaspecialnumber ToerasealldatadownloadedfromtheWeb ResettingYour PhoneToresetyourphone ErasingAll DownloadsToactivatethisfeature,thefollowingpresettingisrequired ResettingandLockingYourPhone ThroughSMSChangingthePasscode TodisableSprintPCSVisionservices Security Features for SprintPCSVisionSMToenableSprintPCSVisionservices Controlling Your Roaming Experience Controlling Your Roaming ExperienceRoamingonAnalogNetworks Understanding RoamingRecognizingtheRoamingIconontheDisplayScreen RoamingonOtherDigitalNetworksRoaming Tocheckyourvoicemailwhileroaming SettingYour Phone’s Roam ModeCheckingforVoicemailMessagesWhileRoaming SetModeToturnCallGuardonoroff ControllingRoamingChargesUsing CallGuardToanswerincomingroamingcallswithCallGuardon ToplaceroamingcallswithCallGuardon MenuNavigation MenuStructure ViewingtheMenus Navigating Through MenusNavigating Through Menus BackingUpWithinaMenu Menu NavigationMenu Structure SelectingMenuItemsViewing the Menus MenuDiagramShortcuts Downloads Settings100 Navigating Through Menus 101 102 Tools/ExtrasManaging Call History 103 Managing Call HistoryToviewaCallHistoryentry ViewingHistory104 Managing Call History 105 Call History OptionsCallSpeakerOn, and press Making a CallFrom Call HistoryToplaceacallfromCallHistory Select Outgoing, Incoming or Missed and pressManaging Call History 107 TosaveaphonenumberfromCallHistory108 ToprependaphonenumberfromCallHistoryToeraseCallHistory ErasingCall HistoryManaging Call History 109 110 Using the Contacts Directory 111 Using the Contacts DirectoryToaddanewentry Displayingthe Contacts ListAddinga New Contacts Entry TodisplayyourcontactslistTofindContactslistentriesbyname Using the Contacts Directory 113FindingContacts ListEntries FindingNames114 FindingSpeedDialNumbersTofindSprintPCSReadyLinkListentries TofindphonenumbersyouhavestoredinspeeddiallocationsTofindphonenumbersyouhavestoredinVoiceDial Using the Contacts Directory 115Contacts ListEntry Options FindingVoiceDialNumbersToaddaphonenumbertoanentry Adding a Phone Numberto a Contacts Entry116 Toerasetheselectedentry Using the Contacts Directory 117Editinga Contacts Entry TomakechangestoanentryToassignSpeedDial AssigningSpeed Dial Numbers118 Toassignanimageforanentry Using the Contacts Directory 119Toselectaringertypeforanentry Selecting a Ringer for an Entry120 Tomakeanentrypublic Using the Contacts Directory 121SecretContacts Entries TomakeanentrysecretTodialaservice DialingSprintPCS Services122 123 Using the Phone’s Scheduler and ToolsManaging the Calendar Setting HolidaysDisplayingYour Calendar 125 UsingYour Phone’s SchedulerAdding an Eventto the Scheduler Toaddanevent126 Event AlertsTorespondtoaneventalert Event Alert Menu127 128 Using the Call AlarmFeatureAdding a Call Alarm to the Scheduler ToaddacallalarmtotheScheduler129 Call Alarm AlertsCall Alarm Menu Torespondtoacallalarm130 Editing an Eventor Call AlarmToeditaneventorcallalarm Toviewafutureorpastday’sscheduledeventsErasing an Eventor Call Alarm Using the To Do ListAddingTo Do ListItems EditingTo Do ListItems Viewing theTo Do ListAdding aTo Do ListItem to the Scheduler TodeleteToDoListitems Deleting Items From theTo DoList133 Toviewavailablememoryspaceandoptions Viewing Memory inYour Scheduler134 Personal Information Management Purging All Events, Call Alarms, or To Do ListItemsDisplayingYour User Address Toviewanexplanationoficonsthatappearonthedisplay Finding Icon DefinitionsDisplaying theVersion Information Displaying Advanced Information137 UsingYour Phone’sToolsUsing the Alarm Clock Tousethealarmclock138 Using the World ClockTostopthealarm ToviewtheworldclockdisplayTodisplaythestopwatchoptions Using the StopWatchTostartthestopwatch TorecordalaptimewhilethestopwatchisrunningTousethecalculator Using the Calculator140 141 ToupdateyourphoneToupdateyourphonethroughtheTools/Extrasmenu UpdatingYour PhoneToconfirmthedownloadeddata Downloading FilesThrough SprintPCSVisionConfirming the Downloaded Data TodownloadafilefromtheDownloadsmenu143 ToconfirmyourContentManagerDownloaded Data Options SelectingDownloadSettingsAssigningtheDownloadedData Toviewthedatasize SortingtheDownloadedDataViewingtheDownloadedDataSize TosortdownloadedfilesToerasetheselecteddownloadeddata Erasingthe Downloaded DataViewingtheMemorySpace ToviewtheavailablememoryspaceUsing Your Phone’s Voice Services 147 Using Your Phone’s Voice Services148 Using Voice-Activated DialingMaking a Call UsingVoice-Activated Dialing TouseavoicedialtagtocallaphonenumberProgramming Voice DialTags Using Your Phone’s Voice Services 149Toprogramavoicedialtag 150 ReviewingVoice DialTagsToreviewvoicedialtags Select Review or ReviewSpeaker and pressErasing AllVoice DialTags Managing Voice MemosRecordingVoice Memos 152 ToendtherecordingofyourmemoTorecordtheotherparty’svoiceduringaphonecall ToendtherecordingduringaphonecallReviewingVoice Memos Using Your Phone’s Voice Services 153Toplaythevoicememosyouhaverecorded 154 ErasingVoice MemosToeraseallvoicememos ToeraseindividualmemosTostartScreenCallwhenyouhaveincomingcalls Setting Up Screen CallUsing Your Phone’s Voice Services 155 Activating Screen CallTorecordyourname Selecting an Announcementfor Screen CallRecordingYourNameforaPre-Recorded Announcement ToselectaScreenCallannouncementRecording a Customized Announcement Using Your Phone’s Voice Services 157Torecordanannouncement Toeraseanannouncement Reviewing an AnnouncementErasing an Announcement ToreviewanannouncementUsing Sprint PCS Ready Link 159 Using Sprint PCS Ready LinkSM160 SettingSprintPCS Ready Link ModeToenableordisableSprintPCSReadyLinkmode Getting StartedWith SprintPCS Ready LinkReady Link Call Alerts Using Sprint PCS Ready Link 161162 Making and Receiving a SprintPCS Ready Link CallDisplaying the SprintPCS Ready Link List SprintPCSReadyLinkDisplayScreensSelecting a Contacts List Using Sprint PCS Ready Link 163ToplaceaSprintPCSReadyLinkcallbyselectingacontact Making aSprintPCS Ready Link Call 1-to-1 Call164 Making aSprintPCS Ready Link Call Group Call Using Sprint PCS Ready Link 165ToplaceaSprintPCSReadyLinkGroupcall ToplaceaSprintPCSReadyLinkcallbyenteringanumber Making a SprintPCS Ready Link Call by Entering a Number166 TodisplaytheMissedReadyLinkCallLog Using Sprint PCS Ready Link 167MissedCallNotificationforSprintPCS ReadyLinkCalls TocallthelastMissedSprintPCSReadyLinkcallToreceiveaSprintPCSReadyLinkcall Receiving aSprintPCS Ready Link Call168 TocopyanentryfromtheSprintPCSReadyLinkList Using Sprint PCS Ready Link 169170 Saving aSprintPCS Ready Link NumberTosavethenumberfromtheendcalldisplay TofindaSprintPCSReadyLinkentrySprintPCS Ready Link Options Using Sprint PCS Ready Link 171ToeditaPersonalListcontact Adding a New ContacttoYour Personal ListEditing a ContactinYour Personal List ToaddanewSprintPCSReadyLinkcontactAdding a New Group toYour Personal Group List Using Sprint PCS Ready Link 173ToaddanewSprintPCSReadyLinkgroupentry Toeditagroupname Editing a Group inYour Personal Group List174 Toeraseacontactoragroup Using Sprint PCS Ready Link 175ErasingReady Link ListEntries Erasing an Entry inYour Personal Listor Personal Group List176 Erasing a SprintPCS Ready Link ListToeraseagroupmember ToeraseaSprintPCSReadyLinkListUpdating the Company Lists and Personal Lists Using Sprint PCS Ready Link 177178 Assigning Speed Dialingfor SprintPCS Ready Link EntriesToassignSpeedDialingforSprintPCSReadyLinkentries TouseSpeedDialforaSprintPCSReadyLinkentryUsing Sprint PCS Ready Link 179 Restarting the SprintPCS Ready Link ServiceSetting Ready Link Guard TorestarttheSprintPCSReadyLinkservice180 Setting an AlertNotification for SprintPCS Ready Link CallsSetting RingerTypesfor SprintPCS Ready Link Calls TosetalertsforSprintPCSReadyLinkcallsTosetthespeakerphoneonoroff Setting the Speakerphonefor SprintPCS Ready Link CallsUsing Sprint PCS Ready Link 181 Select ReadyLinkCalls or R-LinkMissed and pressToselectthefloordisplay Setting the DefaultView of the SprintPCS Ready Link ListSetting the Floor Display of the SprintPCS Ready Link Calls ToselectthedefaultviewoftheSprintPCSReadyLinkListSprint PCS Service Features 184 185 Sprint PCS Service Features Basics186 UsingVoicemailSetting UpYourVoicemail Voicemail NotificationNewVoicemail Message Alerts UsingOne-TouchMessageAccessRetrievingYourVoicemail Messages 188 UsingtheMenuKeysonYourPhonetoAccessYour Messages189 VoicemailButtonGuideToturnExpertModeonoroff UsingExpertModeSettingUpGroupDistributionLists Voicemail Options191 SprintPCSCallbackVoicemail-to-VoicemailMessage Voicemail-to-VoicemailMessageReply192 Voicemail-to-VoicemailMessageForwardingVoicemail-to-VoicemailReceiptRequest ContinueRecording193 Clearing the Message IconExtendedAbsenceGreeting Tocleartheiconfromthedisplayscreen194 DisplayingYourVoicemail DetailsVoicemail Menu Key Todisplayyourvoicemaildetails195 New Messages Using SMSTextMessaging196 Todisplayatextmessagefromthemainmenu Displaying Messages197 Tosendatextmessage SendingaTextMessage198 199 To enter a message, select Message and press200 SavetoDrafts to save the message to a Drafts folderFolderListOptions Message Options201 202 MessageListOptions203 MessageDetailsOptionsToaddaprefixtoaphonenumber ToadjustthedisplayfontsizeChanging the Display FontSize of a Message Prepending a Phone Number From a MessageToaddanewfolder Message Folders205 Toeraseselectedmessages Erasing MessagesToeditafolder ToeraseanindividualmessageTorespondtoanincomingcallwhileyou’reonacall Using Caller IDToswitchbacktothefirstcaller Responding to CallWaiting208 TorespondtoanincomingcallwhenAnsweronHoldisactivatedTomakeaThree-WayCall Making a Three-Way Call209 210 Using Call ForwardingToactivateCallForwarding TodeactivateCallForwardingSprint PCS Vision 211 Sprint PCS VisionYour User Name Getting StartedWith SprintPCSVision212 TofindyourUserName ToupdateyourUserNameUpdatingYourUserName FindingYourUserNameTolaunchaSprintPCSVisionconnection Connecting...PleasewaitLaunchinga SprintPCSVision Connection TheSprintPCSVisionHomePageNet Guard TochangeyourNetGuardsettingsSprint PCS Vision 215 216 SprintPCSVision Connection Status and IndicatorsSoftkeys Navigating theWebScrolling GoingBack SelectingSprint PCS Vision 219 GoingHomeToviewSprintPCSPictureMailmessagesfromthemainmenu SprintPCS MessagingUnderstanding Messaging Viewing SprintPCS Picture MailSMSprint PCS Vision 221 Signing Up for Updates222 Using EmailAccessing Email Messages ToaccessEmailmessagesTocomposeanEmailmessage Composing Email MessagesSprint PCS Vision 223 224 Accessing Alternate Email ProvidersUsing Alternate Email Providers ToaccessemailprovidersfromyourSprintPCSVisionPhoneAccessing InstantMessaging Using InstantMessagingSprint PCS Vision 225 Topostamessage ExperiencingWireless Online ChatToaccessachatroomfromthebrowser Select MessagingToexitachatroom TosetupaprivatechatroomSprint PCS Vision 227 228 AccessingtheDownloadMenusToaccesstheSprintPCSVisiondownloadmenus SelectinganItemtoDownloadTodownloadaselecteditem DownloadinganItemSprint PCS Vision 229 Todownloadanavailablegametoyourphone Accessing GamesGames DownloadingGamesSprint PCS Vision 231 PlayingGamesToplayadownloadedgameonyourSprintPCSVisionPhone ToquitagameTodownloadanavailableringertoyourphone Accessing RingersRingers DownloadingRingersToassignadownloadedringerfromtheDownloadsmenu AssigningDownloadedRingersSprint PCS Vision 233 PurchasingRingers ToassignadownloadedringerfromtheSettingsmenu234 TodownloadanavailableScreenSavertoyourphone Accessing Screen SaversScreen Savers DownloadingScreenSavers236 AssigningDownloadedScreenSaversSprint PCS Vision 237 PurchasingScreenSaversExploring theWeb Web238 Sprint PCS Vision 239 Using the Browser MenuOpeningtheBrowserMenu ToopenthebrowsermenuTocreateabookmark CreatingaBookmark240 Toeditabookmark AccessingaBookmarkToaccessabookmark EditingaBookmarkTomoveabookmark DeletingaBookmarkMovingaBookmark TodeleteabookmarkReloadingaWebPage GoingtoaSpecificWebsiteRestartingtheWebBrowser TosendaWebpage AdjustingtheBrowserSoundVolumeToadjustthebrowsersoundvolume SendingaWebPageWhenismydataconnectionactive? SprintPCSVision FAQsCanImakecallsanduseSprintPCS Visionservicesatthe sametime? HowdoIsign-inforthefirsttime?Whenismydataconnectiondormant? CanIsignoutofdataservices?246 Sprint PCS Voice Command 247 Sprint PCS Voice CommandIt’sEasytoGetStarted GettingStartedWithSprintPCSVoice Command248 CreatingYour Own Address Book Sprint PCS Voice Command 249250 TomakeacallwithSprintPCSVoiceCommandToaccessinformationusingSprintPCSVoiceCommand Accessing Information Using SprintPCS Voice CommandSprint PCS Voice Command 251 252 Safety Warranty Information 254 Safety 255 Safety256 Getting the MostOutofYour ReceptionSafety 257 Maintaining Safe Use of and Access to Your PhoneUsingYourPhoneWhileDriving FollowingSafetyGuidelines258 UsingYourPhoneNearOtherElectronicDevicesTurningOffYourPhoneBeforeFlying TurningOffYourPhoneinDangerousAreasSanyo has an M3 rating Using Your Phone With a Hearing Aid DeviceRestrictingChildren’sAccesstoYourPhone Safety 259260 Getting the Best Hearing Device Experience With YourDisposalofLithiumIonLiIonBatteries Caring for the BatteryProtectingYourBattery Safety 261Body-WornOperation Acknowledging Special Precautions and the FCC NoticeSpecificAbsorptionRatesSARforWirelessPhones FCC NoticeFCCRadiofrequencyEmission Safety 263Owner’s Record Phone Guide Proprietary Notice264 Manufacturer’sWarranty Manufacturer’s Warranty265 CustomerLimitedWarranty Manufacturer’sWarrantyWarranty 266 267 Warranty 268 269 Page 271 Index272 Index273 274