SprintPCSOperatorServices

Sprint PCS Operator Services provides assistance when placing collect calls or when placing calls billed to a local telephone calling card or third party.

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For more information or to see the latest in products and services, visit us online at www.sprint.com.

Note: SprintPCS Operator Services may notbe available in all Affiliate areas.

Setting Up Service

Section 1A: Setting Up Service

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Sanyo VL-2300 warranty ToaccessSprintPCSOperatorServices

Contents

SafetyandWarranty SettingUpService PhoneBasicsPage Sprint PCS Service Page Table of Contents 2E. NavigatingThrough Menus 2D. Controlling Your Roaming Experience103 111 123 147159 185 211247 4B. Manufacturer’s Warranty 4A. SafetyPage Welcome and thank you for choosing Sprint Welcome to Sprint Introduction Getting Started Page Setting Up Service Setting Up Service DeterminingifYourPhoneisAlreadyActivated Getting StartedWith SprintPCS ServiceUnlockingYourPhone Tounlockyourphone,followtheseeasysteps Tosetupyourvoicemail Setting UpYour Voicemail Account Password VoicemailPassword SprintPCS AccountPasswordsSprintPCSVisionPassword 888-211-4PCS4727 Getting Help ReachingSprintCustomerService ReceivingAutomatedInvoicingInformation ToaccessautomatedinvoicinginformationSprintPCSDirectoryAssistance TocallSprintPCSDirectoryAssistance ToaccessSprintPCSOperatorServices SprintPCSOperatorServicesPage Your Sprint PCS Phone Page Your Sprint PCS Phone The Basics Your Sprint PCS Phone The Basics MENU/OK FrontView ofYour Phone Key Functions Your Sprint PCS Phone The Basics Viewing the Display Screen Your Sprint PCS Phone The Basics Features ofYour SprintPCS Phone Your Sprint PCS Phone The Basics TurningYourPhoneOn TurningYour Phone On and OffTurningYourPhoneOff Toturnyourphoneon BatteryCapacity UsingYour Phone’s Batteryand ChargerInstallingtheBattery ToinstalltheLiIonbattery RemovingtheBattery ChargingtheBatteryToremoveyourbattery Tousethetravelchargerprovidedwithyourphone UsingtheTravelCharger Chargingwhenyourphoneisturnedon Chargingwhenyourphoneisturnedoff Todisplayyourphonenumber DisplayingYour Phone Number Toplaceacallusingyourkeypad Making and Answering CallsMaking Calls Toplaceacallwiththeflipclosed Dialing Options Answering Calls ToansweranincomingcallwiththeflipopenToansweranincomingcallwiththeflipclosed Your Sprint PCS Phone The Basics AnsweringaRoamCallWithCallGuardEnabled EndingaCall SettingAnsweronHoldTosetAnsweronHold Toresumethecall Changing the RingerVolume Using the SpeakerphoneToturnthespeakerphoneonduringacall Toturnthespeakerphoneoffduringacall AdjustingVolume During a Conversation Muting a CallMissed Call Notification ToexitEmergencymode Calling Emergency Numbers ToselectEmergencymodeoptions In-Call Options End-of-Call Options Tosaveanumberfromstandbymode Savinga Phone Number Tofindaphonenumber Findinga Phone Number Todialorsavephonenumberswithpauses Dialingand Saving Phone NumbersWith Pauses TomakeacallusingPlusCodeDialing Plus Code DialingToremovetheplussignfromyourphone’sdisplay TodialdirectlyfromaContactsentry Dialing Fromthe ContactsDirectory Using Speed Dialing TousespeeddialforvoicecallsTousespeeddialforSprintPCSReadyLinkcalls ToplaceacallusingAbbreviatedDialing Using Abbreviated Dialing EnteringText Selecting a Character InputModeTochangethecharacterinputmode Entering Characters Using T9TextInput AddingaWordtotheT9DatabaseToaddawordtotheT9TextInputdatabase TocustomizetheT9Settings SelectingtheT9Settings Spanish mode, characters scroll in the following order Entering Characters byTapping the Keypad Pressing Page Controlling Your Phone’s Settings Controlling Your Phone’s Settings RingerTypes Sound SettingsSelectingRingerTypesforVoiceCalls Toselectaringertypeforvoicecalls SelectingRingerTypesforSprintPCSReadyLinkCalls ToselectadistinctiveringerforvoicecallswhileroamingToselectaringertypeforSprintPCSReadyLinkcalls Select Voicemail, Messaging, or Calendar/Alarm, and press Selecting a Tone LengthToselectatonelength Using Voice Prompt Setting a Start-up/Power-offToneSelect Start-upTone or Power-offTone and press Toenableordisablevoiceprompt Adjusting the Phone’s Volume Settings Setting Up Key Press EchoToadjusttheringerandkeyvolume ToturnKeyPressEchoonoroff Toadjusttheapplicationvolume Toadjusttheearpieceorspeakervolume Tosetalerts Alert Notification Silence All ToactivateSilenceAllTodeactivateSilenceAll TodisplaythedefaultgreetingSprint Display SettingsChanging theTextGreeting Todisplayorchangeyourcustomgreeting Changing the BacklightTime Length Tochangethebacklightsetting Changing the Display Screen Animation Select Standby, OutgoingCalls, or ServiceSearch, and pressChanging the Display for Incoming Calls Tosettheanimationdisplay Tosetyourareanamedisplay Changing the Display for Area Name Tosetyourstandbydisplay Changing the Display for Standby Mode Changing the Background Changing the Screen SaverToassignascreensaver Tochangethedisplay’sbackground Changing the FontSize Changing the ContrastTochangethedisplay’scontrast Tochangethefontsize Setting Sleep Mode Setting Return to StandbyModeTosetthisfeature Tosetsleepmode Toturnyourphone’sLocationfeatureonoroff Location Settings ToturnAirplaneModeonoroff Airplane Mode ToturnTTY modeonoroff TTY UseWith SprintPCS Service Shortcut Phone Setup OptionsToassignyourshortcutkey Toedittheshortcutname Tounassigntheshortcut Auto AnswerModeTosetAutoAnswermode Select CarKit/Headset or Speakerphone and press Setting the CurrentTime Toassignalanguageforthephone’sdisplayDisplay Language Setting the Open/Close Flip Option ToactivatetheOpenFlipfeatureToactivatetheCloseFlipfeature Setting the Side Key Guard Setting Any Key AnswerToturnanykeyansweronoroff ToturntheSideKeyGuardonoroff Setting Abbreviated Dialing ToactivatethisfeatureTosetyourprependnumber Setting HeadsetMode ToconnecttheheadsetTosetheadsetmode EditingPresetMessages Setting Message NotificationToedityourphone’spresetmessages Tosetmessagenotification Tosetthecallbacknumber Setting a Callback Number Tosetyoursignature SettingYour Signature Setting Your Phone’s Security Setting Your Phone’s SecurityYour Phone’s Security UsingYour Phone’s Lock Features Accessing the Security MenuToaccesstheSecuritymenu LockingYour Phone Tounlockyourphone UnlockingYour Phone Toactivatelockservices Lock ServicesChanging the Lock Code Select VoiceCalls, PCSVision, or ReadyLink and press Restricting Calls Calling in Lock ModeToplaceanoutgoingcallinlockmode Torestrictcalls Using Special Numbers Erasingthe Contacts DirectoryToaddorreplaceaspecialnumber Toresetyourphone ResettingYour PhoneErasingAll Downloads ToerasealldatadownloadedfromtheWeb Toactivatethisfeature,thefollowingpresettingisrequired ResettingandLockingYourPhone ThroughSMS ChangingthePasscode Security Features for SprintPCSVisionSM TodisableSprintPCSVisionservicesToenableSprintPCSVisionservices Controlling Your Roaming Experience Controlling Your Roaming Experience RecognizingtheRoamingIconontheDisplayScreen Understanding RoamingRoamingonOtherDigitalNetworks RoamingonAnalogNetworks Roaming CheckingforVoicemailMessagesWhileRoaming SettingYour Phone’s Roam ModeSetMode Tocheckyourvoicemailwhileroaming ToturnCallGuardonoroff ControllingRoamingChargesUsing CallGuard ToanswerincomingroamingcallswithCallGuardon ToplaceroamingcallswithCallGuardon Navigating Through Menus MenuNavigation MenuStructure ViewingtheMenusNavigating Through Menus Menu Structure Menu NavigationSelectingMenuItems BackingUpWithinaMenu MenuDiagram Viewing the MenusShortcuts Settings Downloads100 Navigating Through Menus 101 102 Tools/Extras Managing Call History 103 Managing Call History ViewingHistory ToviewaCallHistoryentry104 Managing Call History 105 Call History Options ToplaceacallfromCallHistory Making a CallFrom Call HistorySelect Outgoing, Incoming or Missed and press CallSpeakerOn, and press Managing Call History 107 TosaveaphonenumberfromCallHistory 108 ToprependaphonenumberfromCallHistory ErasingCall History ToeraseCallHistoryManaging Call History 109 110 Using the Contacts Directory 111 Using the Contacts Directory Addinga New Contacts Entry Displayingthe Contacts ListTodisplayyourcontactslist Toaddanewentry FindingContacts ListEntries Using the Contacts Directory 113FindingNames TofindContactslistentriesbyname TofindSprintPCSReadyLinkListentries FindingSpeedDialNumbersTofindphonenumbersyouhavestoredinspeeddiallocations 114 Contacts ListEntry Options Using the Contacts Directory 115FindingVoiceDialNumbers TofindphonenumbersyouhavestoredinVoiceDial Adding a Phone Numberto a Contacts Entry Toaddaphonenumbertoanentry116 Editinga Contacts Entry Using the Contacts Directory 117Tomakechangestoanentry Toerasetheselectedentry AssigningSpeed Dial Numbers ToassignSpeedDial118 Toassignanimageforanentry Using the Contacts Directory 119 Selecting a Ringer for an Entry Toselectaringertypeforanentry120 SecretContacts Entries Using the Contacts Directory 121Tomakeanentrysecret Tomakeanentrypublic DialingSprintPCS Services Todialaservice122 123 Using the Phone’s Scheduler and Tools Setting Holidays Managing the CalendarDisplayingYour Calendar Adding an Eventto the Scheduler UsingYour Phone’s SchedulerToaddanevent 125 126 Event Alerts Event Alert Menu Torespondtoaneventalert127 Adding a Call Alarm to the Scheduler Using the Call AlarmFeatureToaddacallalarmtotheScheduler 128 Call Alarm Menu Call Alarm AlertsTorespondtoacallalarm 129 Toeditaneventorcallalarm Editing an Eventor Call AlarmToviewafutureorpastday’sscheduledevents 130 Using the To Do List Erasing an Eventor Call AlarmAddingTo Do ListItems Viewing theTo Do List EditingTo Do ListItemsAdding aTo Do ListItem to the Scheduler Deleting Items From theTo DoList TodeleteToDoListitems133 Viewing Memory inYour Scheduler Toviewavailablememoryspaceandoptions134 Purging All Events, Call Alarms, or To Do ListItems Personal Information ManagementDisplayingYour User Address Displaying theVersion Information Finding Icon DefinitionsDisplaying Advanced Information Toviewanexplanationoficonsthatappearonthedisplay Using the Alarm Clock UsingYour Phone’sToolsTousethealarmclock 137 Tostopthealarm Using the World ClockToviewtheworldclockdisplay 138 Tostartthestopwatch Using the StopWatchTorecordalaptimewhilethestopwatchisrunning Todisplaythestopwatchoptions Using the Calculator Tousethecalculator140 ToupdateyourphonethroughtheTools/Extrasmenu ToupdateyourphoneUpdatingYour Phone 141 Confirming the Downloaded Data Downloading FilesThrough SprintPCSVisionTodownloadafilefromtheDownloadsmenu Toconfirmthedownloadeddata 143 ToconfirmyourContentManager SelectingDownloadSettings Downloaded Data OptionsAssigningtheDownloadedData ViewingtheDownloadedDataSize SortingtheDownloadedDataTosortdownloadedfiles Toviewthedatasize ViewingtheMemorySpace Erasingthe Downloaded DataToviewtheavailablememoryspace Toerasetheselecteddownloadeddata Using Your Phone’s Voice Services 147 Using Your Phone’s Voice Services Making a Call UsingVoice-Activated Dialing Using Voice-Activated DialingTouseavoicedialtagtocallaphonenumber 148 Using Your Phone’s Voice Services 149 Programming Voice DialTagsToprogramavoicedialtag Toreviewvoicedialtags ReviewingVoice DialTagsSelect Review or ReviewSpeaker and press 150 Managing Voice Memos Erasing AllVoice DialTagsRecordingVoice Memos Torecordtheotherparty’svoiceduringaphonecall ToendtherecordingofyourmemoToendtherecordingduringaphonecall 152 Using Your Phone’s Voice Services 153 ReviewingVoice MemosToplaythevoicememosyouhaverecorded Toeraseallvoicememos ErasingVoice MemosToeraseindividualmemos 154 Using Your Phone’s Voice Services 155 Setting Up Screen CallActivating Screen Call TostartScreenCallwhenyouhaveincomingcalls RecordingYourNameforaPre-Recorded Announcement Selecting an Announcementfor Screen CallToselectaScreenCallannouncement Torecordyourname Using Your Phone’s Voice Services 157 Recording a Customized AnnouncementTorecordanannouncement Erasing an Announcement Reviewing an AnnouncementToreviewanannouncement Toeraseanannouncement Using Sprint PCS Ready Link 159 Using Sprint PCS Ready LinkSM ToenableordisableSprintPCSReadyLinkmode SettingSprintPCS Ready Link ModeGetting StartedWith SprintPCS Ready Link 160 Ready Link Call Alerts Using Sprint PCS Ready Link 161 Displaying the SprintPCS Ready Link List Making and Receiving a SprintPCS Ready Link CallSprintPCSReadyLinkDisplayScreens 162 Selecting a Contacts List Using Sprint PCS Ready Link 163 Making aSprintPCS Ready Link Call 1-to-1 Call ToplaceaSprintPCSReadyLinkcallbyselectingacontact164 Using Sprint PCS Ready Link 165 Making aSprintPCS Ready Link Call Group CallToplaceaSprintPCSReadyLinkGroupcall Making a SprintPCS Ready Link Call by Entering a Number ToplaceaSprintPCSReadyLinkcallbyenteringanumber166 MissedCallNotificationforSprintPCS ReadyLinkCalls Using Sprint PCS Ready Link 167TocallthelastMissedSprintPCSReadyLinkcall TodisplaytheMissedReadyLinkCallLog Receiving aSprintPCS Ready Link Call ToreceiveaSprintPCSReadyLinkcall168 TocopyanentryfromtheSprintPCSReadyLinkList Using Sprint PCS Ready Link 169 Tosavethenumberfromtheendcalldisplay Saving aSprintPCS Ready Link NumberTofindaSprintPCSReadyLinkentry 170 SprintPCS Ready Link Options Using Sprint PCS Ready Link 171 Editing a ContactinYour Personal List Adding a New ContacttoYour Personal ListToaddanewSprintPCSReadyLinkcontact ToeditaPersonalListcontact Using Sprint PCS Ready Link 173 Adding a New Group toYour Personal Group ListToaddanewSprintPCSReadyLinkgroupentry Editing a Group inYour Personal Group List Toeditagroupname174 ErasingReady Link ListEntries Using Sprint PCS Ready Link 175Erasing an Entry inYour Personal Listor Personal Group List Toeraseacontactoragroup Toeraseagroupmember Erasing a SprintPCS Ready Link ListToeraseaSprintPCSReadyLinkList 176 Updating the Company Lists and Personal Lists Using Sprint PCS Ready Link 177 ToassignSpeedDialingforSprintPCSReadyLinkentries Assigning Speed Dialingfor SprintPCS Ready Link EntriesTouseSpeedDialforaSprintPCSReadyLinkentry 178 Setting Ready Link Guard Restarting the SprintPCS Ready Link ServiceTorestarttheSprintPCSReadyLinkservice Using Sprint PCS Ready Link 179 Setting RingerTypesfor SprintPCS Ready Link Calls Setting an AlertNotification for SprintPCS Ready Link CallsTosetalertsforSprintPCSReadyLinkcalls 180 Using Sprint PCS Ready Link 181 Setting the Speakerphonefor SprintPCS Ready Link CallsSelect ReadyLinkCalls or R-LinkMissed and press Tosetthespeakerphoneonoroff Setting the Floor Display of the SprintPCS Ready Link Calls Setting the DefaultView of the SprintPCS Ready Link ListToselectthedefaultviewoftheSprintPCSReadyLinkList Toselectthefloordisplay Sprint PCS Service Features 184 185 Sprint PCS Service Features Basics Setting UpYourVoicemail UsingVoicemailVoicemail Notification 186 UsingOne-TouchMessageAccess NewVoicemail Message AlertsRetrievingYourVoicemail Messages 188 UsingtheMenuKeysonYourPhonetoAccessYour Messages 189 VoicemailButtonGuide SettingUpGroupDistributionLists UsingExpertModeVoicemail Options ToturnExpertModeonoroff Voicemail-to-VoicemailMessage SprintPCSCallbackVoicemail-to-VoicemailMessageReply 191 Voicemail-to-VoicemailReceiptRequest Voicemail-to-VoicemailMessageForwardingContinueRecording 192 ExtendedAbsenceGreeting Clearing the Message IconTocleartheiconfromthedisplayscreen 193 Voicemail Menu Key DisplayingYourVoicemail DetailsTodisplayyourvoicemaildetails 194 195 Using SMSTextMessaging New Messages196 Displaying Messages Todisplayatextmessagefromthemainmenu197 SendingaTextMessage Tosendatextmessage198 199 To enter a message, select Message and press 200 SavetoDrafts to save the message to a Drafts folder Message Options FolderListOptions201 202 MessageListOptions 203 MessageDetailsOptions Changing the Display FontSize of a Message ToadjustthedisplayfontsizePrepending a Phone Number From a Message Toaddaprefixtoaphonenumber Message Folders Toaddanewfolder205 Toeditafolder Erasing MessagesToeraseanindividualmessage Toeraseselectedmessages Toswitchbacktothefirstcaller Using Caller IDResponding to CallWaiting Torespondtoanincomingcallwhileyou’reonacall 208 TorespondtoanincomingcallwhenAnsweronHoldisactivated Making a Three-Way Call TomakeaThree-WayCall209 ToactivateCallForwarding Using Call ForwardingTodeactivateCallForwarding 210 Sprint PCS Vision 211 Sprint PCS Vision Getting StartedWith SprintPCSVision Your User Name212 UpdatingYourUserName ToupdateyourUserNameFindingYourUserName TofindyourUserName Launchinga SprintPCSVision Connection Connecting...PleasewaitTheSprintPCSVisionHomePage TolaunchaSprintPCSVisionconnection TochangeyourNetGuardsettings Net GuardSprint PCS Vision 215 216 SprintPCSVision Connection Status and Indicators Navigating theWeb SoftkeysScrolling GoingBack Selecting Sprint PCS Vision 219 GoingHome Understanding Messaging SprintPCS MessagingViewing SprintPCS Picture MailSM ToviewSprintPCSPictureMailmessagesfromthemainmenu Sprint PCS Vision 221 Signing Up for Updates Accessing Email Messages Using EmailToaccessEmailmessages 222 Composing Email Messages TocomposeanEmailmessageSprint PCS Vision 223 Using Alternate Email Providers Accessing Alternate Email ProvidersToaccessemailprovidersfromyourSprintPCSVisionPhone 224 Using InstantMessaging Accessing InstantMessagingSprint PCS Vision 225 Toaccessachatroomfromthebrowser ExperiencingWireless Online ChatSelect Messaging Topostamessage Tosetupaprivatechatroom ToexitachatroomSprint PCS Vision 227 ToaccesstheSprintPCSVisiondownloadmenus AccessingtheDownloadMenusSelectinganItemtoDownload 228 DownloadinganItem TodownloadaselecteditemSprint PCS Vision 229 Games Accessing GamesDownloadingGames Todownloadanavailablegametoyourphone ToplayadownloadedgameonyourSprintPCSVisionPhone PlayingGamesToquitagame Sprint PCS Vision 231 Ringers Accessing RingersDownloadingRingers Todownloadanavailableringertoyourphone AssigningDownloadedRingers ToassignadownloadedringerfromtheDownloadsmenuSprint PCS Vision 233 ToassignadownloadedringerfromtheSettingsmenu PurchasingRingers234 Screen Savers Accessing Screen SaversDownloadingScreenSavers TodownloadanavailableScreenSavertoyourphone 236 AssigningDownloadedScreenSavers Sprint PCS Vision 237 PurchasingScreenSavers Web Exploring theWeb238 OpeningtheBrowserMenu Using the Browser MenuToopenthebrowsermenu Sprint PCS Vision 239 CreatingaBookmark Tocreateabookmark240 Toaccessabookmark AccessingaBookmarkEditingaBookmark Toeditabookmark MovingaBookmark DeletingaBookmarkTodeleteabookmark Tomoveabookmark GoingtoaSpecificWebsite ReloadingaWebPageRestartingtheWebBrowser Toadjustthebrowsersoundvolume AdjustingtheBrowserSoundVolumeSendingaWebPage TosendaWebpage CanImakecallsanduseSprintPCS Visionservicesatthe sametime? SprintPCSVision FAQsHowdoIsign-inforthefirsttime? Whenismydataconnectionactive? CanIsignoutofdataservices? Whenismydataconnectiondormant?246 Sprint PCS Voice Command 247 Sprint PCS Voice Command GettingStartedWithSprintPCSVoice Command It’sEasytoGetStarted248 CreatingYour Own Address Book Sprint PCS Voice Command 249 250 TomakeacallwithSprintPCSVoiceCommand Accessing Information Using SprintPCS Voice Command ToaccessinformationusingSprintPCSVoiceCommandSprint PCS Voice Command 251 252 Safety Warranty Information 254 Safety 255 Safety 256 Getting the MostOutofYour Reception UsingYourPhoneWhileDriving Maintaining Safe Use of and Access to Your PhoneFollowingSafetyGuidelines Safety 257 TurningOffYourPhoneBeforeFlying UsingYourPhoneNearOtherElectronicDevicesTurningOffYourPhoneinDangerousAreas 258 RestrictingChildren’sAccesstoYourPhone Using Your Phone With a Hearing Aid DeviceSafety 259 Sanyo has an M3 rating 260 Getting the Best Hearing Device Experience With Your ProtectingYourBattery Caring for the BatterySafety 261 DisposalofLithiumIonLiIonBatteries SpecificAbsorptionRatesSARforWirelessPhones Acknowledging Special Precautions and the FCC NoticeFCC Notice Body-WornOperation Owner’s Record Safety 263Phone Guide Proprietary Notice FCCRadiofrequencyEmission 264 Manufacturer’s Warranty Manufacturer’sWarranty265 Manufacturer’sWarranty CustomerLimitedWarrantyWarranty 266 267 Warranty 268 269 Page 271 Index 272 Index 273 274