SATO ct4i - page 57

Unit 5: Troubleshooting

CT4i Series Operator Manual 5-1

TROUBLESHOOTING

• Troubleshooting Guide

• Interface Troubleshooting

• Test Print Troubleshooting

Contents

Main SATO America, Inc. Table of Contents Page Page ABOUT THIS MANUAL GENERAL DESCRIPTION Page TECHNICAL DATA CT4i Series Operator Manual 2-2 PHYSICAL CHARACTERISTICS ENVIRONMENTAL (EXCLUDING MEDIA) POWER SUPPLY PROCESSING PRINTER LANGUAGE PRINT SENSING MEDIA RIBBON CT4i Series Operator Manual 2-4 CHARACTER FONT CAPABILITIES MATRIX FONTS AUTO SMOOTHING FONTS DOWNLOADABLE FONTS CT4i Series Operator Manual 2-5 BARCODE CAPABILITIES INTERFACE SPECIFICATIONS Page PIN ASSIGNMENTS PIN SIGNAL DIRECTION PIN SIGNAL DIRECTION SOFTWARE SPECIFICATIONS CT4i Series Operator Manual 2-10 LED INDICATOR STATUS CT4i Series Operator Manual 2-11 WIRELESS LAN SIGNAL STRENGTH LED INDICATOR STATUS SOFTWARE SPECIFICATIONS Page INTERFACE SIGNALS SIGNAL SIGNAL DEFINITION CABLE REQUIREMENTS DB9 HOST DIRECTION DB9 PRINTER RECEIVE BUFFER CONTROL Page Page Page Page OVERVIEW Please read the following information carefully before installing and using the printer SAFETY PRECAUTIONS THE CAUTION SYMBOL PRINTER PLACEMENT TIPS ELECTRICAL PRECAUTIONS GENERAL PRECAUTIONS UNPACKING & PARTS IDENTIFICATION PRINTER INSTALLATION SITE LOCATION MEDIA SELECTION MEDIA LOADING: ROLLED PAPER 1 2 3 4 5 6 RIBBON LOADING 1 2 3 NOTES LOADING FANFOLD PAPER LABEL SENSING Printer Label Sensor Positioning OPERATIONAL MODE SELECTION CONTINUOUS MODE TEAR-OFF MODE CUTTER MODE DISPENSE MODE LABEL PRINT DIRECTION Page Page CONFIGURATION MODES 4.1 OPERATING PANEL Page 4.3 THE CONFIGURATION PANEL DIP SWITCH SETTINGS Configuration Switch 4.3 DIP SWITCH SETTINGS (CONTD) Page 4.4 OPERATIONAL MODES Table 1: Power ON sequence for various Operational Modes 4.4 OPERATIONAL MODES (CONTD) Table 2: LED and Buzzer status during Normal Mode operation 6 l Y Table 3: Data found on Test Prints No. Data Printed CT4i Series Operator Manual 4-10 Parameter Default Setting DSW5 DSW6 DSW8 Settings Affected Function ONLINE ERROR BUZZER LED Cause ONLINE ERROR BUZZER LED 4.9 OFFSETS 4.10 POTENTIOMETER ADJUSTMENTS 4.10 POTENTIOMETER ADJUSTMENTS (CONTD) 4.11 DATA DUMP DIAGNOSTIC LABEL 4.12 PRINTING TEST LABELS 4.13 PRINTING FACTORY/SERVICE TEST PRINTS Page Page TROUBLESHOOTING GUIDE CT4i Series Operator Manual 5-3 L y l Display ON ERROR TROUBLESHOOTING TABLE IMAGE VOIDS RIBBON WRINKLING LIGHT PRINT IMAGES UNEVEN PRINT DARKNESS NO PRINTED IMAGE PRINTER CREATES A BLANK LABEL INCORRECT LABEL POSITIONING SMEARED PRINT IMAGES CT4i Series Operator Manual 5-6 INTERFACE TROUBLESHOOTING PARALLEL INTERFACE RS232 SERIAL INTERFACE UNIVERSAL SERIAL BUS (USB) INTERFACE CT4i Series Operator Manual 5-7 LAN ETHERNET INTERFACE 802.11G WIRELESS INTERFACE CENTRONICS INTERFACE TEST PRINT TROUBLESHOOTING HEX DUMP TEST LABEL PRINTING Page CLEANING PROCEDURES ADJUSTMENT PROCEDURES ADJUSTING THE PRINT QUALITY CLEANING THE PRINT HEAD, PLATEN AND ROLLERS CLEANING THE PRINT HEAD, PLATEN AND ROLLERS (CONTD) RELEASING/REPLACING THE PRINT HEAD CLEANING THE SENSOR Page Page SATO GROUP OF COMPANIES Asia Pacific & Oceania Region SATO AUTO-ID MALAYSIA SDN. BHD. SATO AUTO-ID (THAILAND) CO., LTD. SATO SHANGHAI CO., LTD.