Error Signals | SATO M-8400RV instruction

Section 6. Troubleshooting

ERROR SIGNALS

LED	LCD	AUDIBLE	ERROR CONDITION	TO CLEAR
	MESSAGE	BEEP


Error On	Machine Error	1 Long	Machine Error	Cycle power on/off

Error On	EEPROM Error	1 Long	EEPROM Read/Write	Cycle power on/off

Error On	Head Error	1 Long	Head	Cycle power on/off

Error On	Sensor Error	3 Short	Sensor	Cycle power on/off

Error Blinks	Card R/W Error	1 Long	Memory Card Read/Write	Cycle power on/off

Error Blinks	Card Low Battery	1 Long	Memory Card Battery Low	Cycle power on/off

Error Blinks	Head Open	3 Short	Head Open	Close head lever

Error Blinks	Cutter Error	3 Short	Cutter	Cycle power on/off

Error On	PARITY ERROR	3 Short	RS232 Parity Error	Cycle power on/off
Line Blinks

Error On	Overrun Error	3 Short	RS232 Overrun Error	Cycle power on/off
Line Blinks

Error On	Framing Error	3 Short	RS232 Framing Error	Cycle power on/off
Line Blinks

Error On	Buffer Over	3 Short	Buffer Overflow	Cycle power on/off
Line Blinks

Error Blinks	Paper End	3 Short	Label End	Open/close Head Lever
Label On				Open/close Label Hold-
				down

Error Blinks	Ribbon End	3 Short	Ribbon End	Open/close Head Lever
Ribbon On				Open/close Label Hold-
				down

Error Blinks	Media Error	3 Short	Media Error	Open/close Head Lever
Label Blinks

Ribbon Blinks		None	Ribbon Near End	Replace ribbon with full roll

Line Blinks		None	Buffer Near Full	Slow down transmission
				rate

Page 6-4

9001041 Rev. D

SATO M-8400RV

Image 186

SATO M-8400RV manual Error Signals, LED LCD Audible Error Condition To Clear Message Beep

Contents

Operator and Technical Reference Manual Sato M-8400RV Preface 8400RV Printer OPERATOR’S Manual Preface Appendices Table of Contents Programming Interface Specifications UPC-A/EAN-13 Preface This page left intentionally blank Introduction Compatibility Printer Overview General Printer Specifications Specification8400RV Potentiometer Adjustments Character Fonts Matrix Fonts BAR Codes UCC/EAN-128 Power Requirements Physical Optional Accessories Accessory Section Installation and Configuration Installation and Configuration Unpacking and Parts Identification Setting UP the Printer LCD Loading LABELS, Tags and Ribbon Loading Labels or Tags Installation and Configuration Installation and Configuration Loading the Ribbon Tape Ribbon Core Rewind Spindle Operator Panel LED, illuminated when printer is ready to receive data LED, illuminated when ribbon motion sensor does notLED, illuminated when there is a system fault such as Momentary switch. Pressing this key toggles Rear Panel Switches and Sensors Label Sensor Adjustment DSW1-1 Printer DIP Switch ConfigurationSetting DSW1-2 DSW1-3 DSW2-1 DSW1-5 DSW1-6DSW1-7 DSW1-8 DSW2-2 DSW2-8 DSW2-5DSW2-7 DSW3-1 DSW3-2 DSW3-5 DSW3-6 DSW3-7DSW3-8 Printer Adjustments Power on User Mode Print Darkness Setting Label Feed Direction Print Speed AdjustmentPitch Offset and Direction Sensor Position Cancel Print Job Pitch Direction Zero Slash Setting Auto Online SettingVertical Offset Setting VERT. Offset Horizontal Offset and Direction Sensor Threshold Level GAP Input Backing with Label Label Backing Only 0V to Less than Calendar Set Label Only Eye Mark Less than 5V to Calendar Ignore CR/LF Exit Advanced Mode Advanced Mode CountersPrint Darkness Type Exit Mode COUNTERs Hd dsp cut life Print Size Print Size Potentiometer Adjustments Direction Offset HEX Dump Diagnostic Labels Print Buffer Hex DumpReceive Buffer Hex Dump Hex Dump Label Procedures Darkness Print Cleaning and Maintenance Print Potentiometer Cleaning the Print Head and Platen Cleaning the Print HEAD, Platen and RollersSato SA070 Cleaning Kit Supplies needed Cleaning the Sensors Cleaning the Rollers and Guides Open the Top and Side Access doors Replacing the Print Head Print Head Mounting Screw Head Latch Connector Replacing the Fuse 250V 3A Fuse This page left intentionally blank ESCCommand Parameter ESCCommandESCCommand Data Sato Risc Programming Language Selecting Protocol Control Codes Using BasicESC Command Parameter Data Programming Reference Open COM19600,E,8,1,CS,DS AS #1 Lprint E$A Print Area Label Width = 2 x 25.4 mm/in x 8 dpmm = 406 dots New Base Reference Point = Maximum Print Width Label Width ESCAESCA3H426V0001 New Base Reference Point = 832 dots 406 dots = 426 dotsESCH0050ESCV0200ESCB103100*SATO Sato Command Default Settings Rotated Fields Base =200 Point =800 Label Feed Direction =100 Command Codes Bar Codes MSI Input to Printer Printer Output UCC-128 Without IncrementingWith Incrementing Special Notes Bar Codes, Expansion Command Structure ESCBWaabbbCommand Function ESCBW02100 Command Structure ESCBTabbccddee Bar Codes, Variable Ratio Code Expansion command see Individual bar code symbolsYou may use only one variable ratio bar code per label Command Structure ESCA3H-aaaaVbbbb Base Reference PointESCA3H100V0050 This command may be used more than once in a print job Printer configuration until a new Base Reference PointPanel. See Printer Configuration Current Horizontal and Vertical Print Position commands see ESCK1H903F Command Structure Store Command ESCTabccCharacters, Custom-Designed Printer Input Character Expansion see Character is affected by the following commandsIf the printer power is lost Character Pitch see Command Structure ESCLaabb Character Expansion Until a new expansion command is specified This command will expand the following fontsThis command will also affect the following commands Line and Box command, if used within the data stream, may Spacing Command StructureCharacter, Fixed Spacing XM, XS, XL and XB Character Pitch Label constraints or to enhance readability Character Expansion command and this command together This command is affected by the Escl Character ExpansionCommand see Page 4-23. The character pitch is actually This command affects fonts U, S, M, XU, XS, XM, OA & OB see Character, Proportional Spacing Reset to fixed spacingEnd of the print job unless a reset command is sent Set to proportional spacing Command Structure ESC*a Clear Print Jobs & MemorySpecial Note Command Structure None Continuous Forms Printing Command Structure ESCWDHaaaaVbbbbXccccYdddd Copy Image AreaESCWDH0100V0050X0600Y0400 Will not be printed For the duplicate image seeImage Allowable ranges for these fields are as follows Or label at a specified interval within a print job Cutter CommandCommand Structure ESCNULaaaa Between each cut Command Structure Font XU Fonts U, S, M, OA, OB, XU, XS & XM Custom-Designed Characters command Expansion command seePitch command see Page 4-26. The default is 2 dots between Default font ESC$=data Font, VectorESC$a,b,c,d ESC$A,100,200,0ESC$=123456 Font width and height values include asenders, desenders Pitch command can be used with Vector fontsValue of 50 is used Other space Command Structure Font WB Fonts WB, WL, XB & XL Expansion rate is at least 3 times in each direction Character Expansion command seeCharacter Pitch command see Characters may be enlarged through the use of the Escl Form Feed ESCAspaceESCZBlank label or tag Form Overlay, Recall Label image may be stored in this memory area at a time Loses power, the overlay must be sent againForm Overlay, Store Overlay buffer Command Structure ESCGabbbcccdata Graphics, Custom Custom graphic cannot be enlarged by the Escl Character Expansion commandCommands. Therefore, always design and locate your graphic Custom graphic is not affected by either of the Rotation Command Structure ESCGPaaaaa,data Graphics, PCX Job ID Store Journal Print Command, you automatically select Font S with a CharacterSimply issue an Ascii CR at the end of each text line Expansion of 2x2. You also establish a base reference point ESCFWaabbVccccHdddd Lines and BoxesESCFWaabcccc ESCFW02H0200 Maximum allowable lengths are as follows It is recommended that all lines and boxes be specifiedNormal print direction LINE/BOX Line Feed Sato M-8400RV To be applied to a glass or other transparent surface Command Structure ESCHhhhhESCVvvvvESCRMaaaa,bbbbMirror Image Label #1 Reference Point command see Page 5-66. It cannot be used All data preceding the command will be mirroredThis command can be used with the ESC% Rotate Fixed Base With the Escr Rotate Moving Base Reference Point command Off-Line mode as soon as the current print job is finished Off-Line/PauseTo an On-Line status see Operator Panel in of this Command Structure ESCBPn...n PostnetESCBP123456789 Print Darkness ESC AR Resets the maximum print length to 7 178 mm Print Length, ExpandedEscax Sets the print length to 14 356 mm Size of the maximum print area Print length, or until the printer is repoweredIt may be included in an independent data stream to specify Escax ESCA3 commands Print Position Bbbb Command Structure ESCQaaaaaa Print Quantity Command or through the Operator Panel Placement Must be placed immediately after EscaDefault As previously set in the printer configuration Allowable Print Speed settings are as follows Duplicate of the previous label will be printed Repeat LabelTo print duplicate of the last label printed Cycled off and back on since printing the previous label Replace Data Partial Edit ESC0 ESCzeroChanges specified within the current data stream Sato M-8400RV Command Structure ESCaaaa,bbbb Reverse ImageESC100,50 Before the Form Overlay command in the data stream Reverse image area is affected by the rotate commandsOrientation when designing and sending the Reverse Image Maximum allowable settings are as follows Command Structure ESC%a Rotate, Fixed Base Reference Point Default value Do not combine this command and the Escr Rotate commandCommand is received See Page 4-70 in the same data stream Normal Direction Escn Escn command returns to the original base reference pointRotate, Moving Base Reference Point Rotated Direction Escr See Page 4-68 in the same data stream Do not combine this command and the ESC% rotate commandCustom graphic is not affected by this command. Therefore Always design and locate your graphic image to print Command Structure ESCFaaaabcccc,dd,ee Sequential NumberingESCF001-001,04,03 Value specified for Print Quantity see Page 4-61 should be Labels, we need 50 total labels. The commands would be asThis command can not be used with the following commands Equal to the number of different sequential values desired Start/Stop Label Calendar Option Commands Then be printed on the label. This command does not change Command Structure ESCWPabbbPlacement Anywhere within the data stream Default None Printer’s internal clock setting Sato M-8400RV Command Structure ESCWAelements Calendar PrintESCWAMM/DD/YY hhmm Sato M-8400RV Command Structure ESCWTaabbccddee Calendar SetESCWT9101311200 Memory Card Option Commands Command Structure ESC*a,bb Memory Card Function Clear Card Memory Command Structure ESCEXa Memory Card Function Expand Memory Area Standard Print Dots Length 178 mm Expanded with Example ESCBJR1020201000004SATO This command requires the Memory Card option. See your SatoMemory Card Function Fonts, TrueType Recall Memory Card ESCBJ50 byte header Memory Card Function Fonts, TrueType StoreESCBJDcccccddddee...e ESCBJD5 byte hex memory offsetdata Command Structure ESCYR,aa ESC/D,bb,cc...c Memory Card Function Format/Field RecallESCYR,01 ESC/D,01,99 Memory Card Function Format/Field Store Command Structure ESCYS,aaESC/N,bb,ccEscyr Format/Field Recall command ESCYS,01ESC/N,01,05 Command Structure ESCGRaaa Memory Card Function Graphics, Custom Recall Command Structure ESCGIabbbcccddddata Memory Card Function Graphics, Custom Store Esca Command Structure ESCPYaaa Memory Card Function Graphics, PCX Recall Memory Card Function Graphics, PCX Store PCX Graphics Recall commandThis command requires Memory Card option. See your Sato ESCPIaaa,bbbbb,data Prepares the card to accept data Command Structure ESCBJFaaaaaaaaMemory Card Function Initialize Your local Sato representative for information Command Structure ESCCCa Memory Card Function Slot Select Memory Card PlacementMemory Card Function Status Example Custom Protocol Command Codes Download Command Structure ESCLD,a,b,c,d,e,f,g,h,iExample ESCLD,,,%,#,&,*,~,0,0 This command must be sent as an independent data stream Is omitted between two commas, the default Non-StandardProtocol Command codes for that parameter will be used. See Preceding the Escz Stop code. No other commands can be Two-Dimensional Symbols Two-Dimensional Bar Codes Data Matrix, Data Format Command Structure ESCBXaabbccddeeefffghhESCBX03080505000000001 Character SET Encoding Number Scheme Bit CRC Two-Dimensional Bar Codes Data Matrix, Print Data ESCDC00006000 Print Data Command Two-Dimensional Bar Codes Data Matrix, Sequential NumberingCommand Structure ESCFXaaabcccdddeee To print sequential numbered Data Matrix symbols Sato M-8400RV Two-Dimensional Bar Codes Maxicode Command Structure ESCBVa,b,c,ddddddddd,eee,fff,gggg.....ESCExample ESCBV1,2,3,123456789,222,333,MESSAGEESC Rs represents Hex 1E, Gs represents Hex 1D, Eot Secondary Message field ee...e must contain exactlyPadded with exclamation point characters Represents Hex 04, ESC represents Hex 1B and Sp Optimum configuration Two-Dimensional Bar CodesCommand Function Printer Input Dd andee are set to all zeroes, the printer will calculate Sato M-8400RV Section Interface Specifications Interface Types Single Job Buffer Interface SpecificationsReceive Buffer Multi Job Buffer RS232C Serial Interface RS232C Interface Signals PIN Direction Signal Definition On/X-Off Flow Control Cable RequirementsData Streams Host Interconnection Printer BI-DIRECTIONAL Communications Status Response STX 2 Byte ID1 Status Byte6 Byte Label RemainingETX Status Byte Definition, Bi-Com Protocol Signal Level Printer ConnectorCable Connector Centronics Parallel Interface Accessory EXT Connector PIN Direction Signal Description External Output Signal Types This page left blank intentionally Initial Checklist Using the Centronics Parallel Interface Troubleshooting ESCA-DATA-ESCZ Using the RS232C Serial Interface Error Signals LED LCD Audible Error Condition To Clear Message Beep Vbbbb AspaceZA3H-aaaa Babbcccd Appendix a Command Quick Reference Eeefffghh BWaabbbBXaabbccdd CSa FWaaHbbbb FaaaabccccDdee FWaabbVccc Haaaa GabbbcccdataGPaaaaa IDaa Paa QaaaaaaRMaaaa,bbbb WLa WBaXccccYdddd XBa $=data Data for Vector font #Ea Rotate. Fixed Base Reference Point. Rotates printing$a,b,c,d Aaaa,bbbb WAelements @, nn...n~aaaa WPabbb BJS GRcc EXaGIabbbcccdd PIaa,bbbbb A-12 9001041 Rev. D Appendix B BAR Code Specifications BAR Code Symbologies ESCD0bbcccd data d CodabarESCB0bbcccd data d Ratio ESCBD0bbcccd data d Character Set ESCBD1bbccc* data Command Structure Ratio ESCB1bbccc* dataCode ESCD1bbccc* data Ratio ESCB2bbccc data Use the Line and Box command seeInterleaved Two of Five I 2/5 ESCD2bbccc data Symbol = Width of narrow element in dotsValue of bb Narrow Bar Width Magnification Mils Factor Steps to find the correct check digit CalculatingMod 10 Check Digit ODD Even Command Structure ESCB4bbccc data ESCD4bbccc data Code and the human readable text below the symbolCheck digit is automatically calculated for EAN-8 BD5bbccc data Industrial Two of FiveB5bbccc data D5bbccc data ESCBD6bbccc data Matrix Two of FiveESCB6bbccc data ESCD6bbccc data Command Structure ESCBGbbcccdd data See Code 128 Character Table on Page B-18Subset B for 789, then shift to Subset C for ESCDAbbccc data d ESCBAbbccc data dESCBDAbbccc data d Ccc Bar height in dots Data Density Ratio Dimension Char/inch Mils A-Z, -, ., Space, $, /, +, % UPC-E Bar code Bookland UPC/EAN Supplements Command Structure ESCBIbbcccd data UCC-128 B-16 9001041 Rev. D Command Structure Escbp data Sequential Numbering ESCFXaaabcccdddeee Command Structure Data FormatData Matrix Print Data ESCDCxxx...x Structure of this symbology Symbology Mode Postal Code Country Code Service Class Message Length Command Structure ESCBFaabbcddeeffffnnn...n Code 128 Character Table Value Subset a Subset B Subset C Code 128 Character Table Code 128 Character Table cont’d CUSTOM-DESIGNED Character Example Sato M-8400RV9001041 Rev. D C-1 Appendix C Custom Characters and Graphics ROW BIT MAP HEX 9001041 Rev. D C-3 Custom Graphics Example 9001041 Rev. D C-5 C-6 9001041 Rev. D 9001041 Rev. D C-7 PCX Graphics Example Installation Label RewinderRemoving and Unwinding the Roll Label Cutter Appendix D Optional FeaturesOperator Setup General Operation Label Dispense Option Label Dispenser Routing Label Dispense Option is ready for use Pcmcia Memory Cards Error HandlingError Description Indication Remedy Description D-6 9001041 Rev. D Calendar D-8 9001041 Rev. D Download Command Structure Parameter Standard Setting Alternate SettingDescription Reset Download ProcedureAppendix E Custom Protocol Command Codes 9001041 Rev. D E-3 E-4 9001041 Rev. D